The Stoneygate Eye Hospital Reviews 

58
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 22 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the medical staff and consultants for their exceptional professionalism, warmth, and dedication in making every patient feel completely at ease and well cared for throughout their entire treatment journey. People often note that appointments are exceptionally well organized, ensuring a welcoming atmosphere from reception to surgery. A few other people also felt that the surgical procedures were remarkably quick, and entirely free from pain or discomfort from the very beginning to the final discharge. Consumers are additionally very grateful for the thorough, attentive aftercare provided by the team, ensuring a comforting and positive recovery environment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that everyone from reception to surgeons is... See more

Service

Clients share satisfaction and positive opinions on service, noting that everyone was very professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Now i have had mr treatment and on the mend I would like to show my gratitude by saying Thank you to everyone at The Stoneygate Eye Hospital my treatment as took a while to get over each person their... See more

Company replied

Rated 5 out of 5 stars

From the moment I entered the hospital I was made to feel very safe and relaxed. All the staff from reception to nursing and surgery were so kind and understanding. The hospital itself is so well main... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Stoneygate Eye Hospital enough. I was really very nervous to have my cataract procedure done, but from start to finish all the staff have been wonderful, very caring and kind, especi... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience from start to finish, the staff are very professional and caring especially Saarah who looked after me for both eyes, she is an amazing human who goes the extra mile, big he... See more

Company replied


Company details

  1. Eye Care Center
  2. Health Consultant
  3. LASIK Surgeon
  4. Ophthalmologist
  5. Optometrist
  6. Private Hospital

Written by the company

We’re proud to be the only dedicated comprehensive private eye Hospital within the East Midlands since 2013. Situated in the suburb of Stoneygate in Leicester, the hospital benefits from state-of-the-art equipment set within comfortable and modern surroundings. Run by a team of University Hospitals of Leicester (UHL) consultants, each highly experienced within their respective fields of Ophthalmology, and supported by an experienced, friendly and diverse team of nurses, healthcare assistants and administrative staff. We understand that your vision is precious and are here to ensure you receive the best possible outcome with outstanding care and support throughout. We offer treatments on a wide range of eye conditions including, laser eye surgery, refractive lens exchange, cataract surgery, corneal transplant, cosmetic eye treatment, floaters, eyelid cysts, eyelid tumours, Femto Laser Assisted Cataract Surgery, glaucoma, oculoplastics, refractive and retinal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.5

All reviews

(58)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Game changer!

I now see with clarity and read without glasses which is why it is a ‘game changer’! Why wait till your cataracts become a danger to not just yourself, but others! You need the best vision possible in your later years to enjoy life to the full. SEH gave me that opportunity with its totally professional service.

Thank you Mr. Savant and all your professional support team!

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

The Best!

Having attended The Stoneygate Eye Hospital for Refractive Lens Exchange in both eyes I can honestly say it has changed my life. No more frustration with wearing glasses or contact lenses. I didn't know what to expect from the procedure and was very surprised with a) how little time the actual procedure takes and b) virtually no pain during or after. Everything was fully explained to me before the surgery and clear instructions given post op. Mr Sampath was very professional and clearly very popular seeing how busy the hospital is. His staff are lovely and very friendly. Thank you to Penny for recommending us and to Prerna for being kind to me and my wife on both occasions.

July 27, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi Paul, thanks for your review and very kind words about our staff. Your appreciation will be passed on to the members of staff. Most importantly I'm glad that your operation went well and the need for glasses and contact lenses has been alleviated. Many thanks.

Rated 5 out of 5 stars

Most modern technology and professional care

I had cataract surgery at The Stoneygate Eye Hospital in March 2023 and can honestly say that the whole experience was smooth, hassle free and now I have amazing eyesight, hardly needing glasses at all.
The staff are kind, caring and very professional.
Private health care enabled me to choose the dates for my operations and receive the most up to date technology which means that I now have good glasses free eyesight. I would recommend The Stoneygate Eye Hospital wholeheartedly.

March 6, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi Cathy, thank you for your review of The Stoneygate Eye Hospital. We're glad that the experience was smooth and hassle free. We aim to provide the best possible service to all our patients and are always on hand for any questions or issues pre and post op. Very happy that your surgery was successful and has helped you to reduce the need for glasses.

Rated 5 out of 5 stars

Highly professional care

I recently underwent cataract surgery at the Stoneygate Eye Hospital
The hospital was excellent in every way.
My experience of all staff and service was exceptional from the reception to the clinical personal.

April 5, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi David, Many thanks for your review. We're very happy that you had a great experience at the hospital and hope that your recovery is speedy and sight much improved.

Rated 5 out of 5 stars

Stoneygate is exceptional and I would recommend to everyone

This was my second cataract surgery and on both occasions I am so impressed with patient care and consideration. The receptionists are so polite, friendly and supportive. The nursing staff attentive, helpful and so very kind. My reason for having my first cataract surgery at Stoneygate in March ‘23 was after my visits a few years prior for uveitis and sarcoidosis - I realised then, that the staff were second to none. This was, therefore any easy choice for treatment. Having seen Mr Sampath who reassured me that whilst my particular cataract surgery could be complicated due to the ongoing trauma in my left eye, he would do his very best for me. He went above and beyond to restore my sight! At the time of my diagnosis I had nil sight in my left eye! Following the procedure my vision was near perfect and I could focus and read immediately, even before leaving Stoneygate that day. I decided that as my right eye was headed towards the same direction as my left had been, It made sense to have the same procedure done. Mr Sampath once again did an incredible job of improving my vision on Saturday 13th May ‘23. I am beyond grateful for his expertise and incredible skill. I would 1000% recommend him to anyone who is looking for an exceptionally talented Ophthalmologist. He’s very professional, but extremely kind and patient. I’m over the moon happy with the results from my surgeries and will always use Stoneygate for treatments and recommend this amazing eye clinic to everyone! Thank you all so much

May 13, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi Heather, its touching to read your review. You've obviously been through a tough time with your sight and we are very happy to have been able to help you achieve better sight in both eyes. Mr Sampath and the team here at Stoneygate will always try our best to accommodate our patients as much as we can and we're happy this has been reflected in your experience with us. We wish you a speedy recovery and ongoing great health and eyesight.

Thank you.

The Stoneygate Eye Hospital

Rated 5 out of 5 stars

March 2023

March 2023 - removal of a chalazion on both eyelids. Dr Berry-Brincat was fantastic, from the first appointment, surgery and aftercare appointment, really approachable and easy to community with and always with a smile. The whole process was quick, fantastically managed and I felt really taken care of. The after care pack of cooling eye mask, antibiotic drops, gauzes and saline water, showed how much they cared, even after the surgery appointment, even a polite follow up call the day after the surgery to make sure I was ok. I would recommend Stoneygate to all my family and friends. Overall fantastic service.

March 19, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi Teresa, thank you very much for your review and comments about Dr Berry - Brincat. We are very happy that your surgery was a success and that you were well looked after at the hospital. We appreciate the recommendations and wish you a speedy recovery.

All the best, The Stoneygate Eye Hospital.

Rated 5 out of 5 stars

Eye Am Happy

helpful and friendly staff, very welcoming and care is top tier

March 6, 2023
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Reply from The Stoneygate Eye Hospital

Hi Imran,

Thank you for your review of the hospital. We always strive to ensure we offer the best possible pre and post op care. Wishing you a speedy recovery.

The Stoneygate Eye Hospital

Rated 5 out of 5 stars

Everything was Brilliant about this clinic

Brilliant clinic for eye lid surgery,and a very very big thank you for MR RAGHAVAN SAMPATH FOR FIXING ME, YOU ARE TOP DRAW AT WHAT YOU DO ,THANKS

April 19, 2023
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Reply from The Stoneygate Eye Hospital

Thanks Kevin .We appreciate your review and comments. Happy you are 'fixed'. :-). Stay well.

Best regards,

The Stoneygate Eye Hospital

Rated 5 out of 5 stars

Excellent clinic

First class care from initial consultation through to discharge following cataract operation.

January 31, 2023
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Reply from The Stoneygate Eye Hospital

Hi Graham, thank you very much for your review. We are delighted that you had a good experience with us. Thanks for sharing and choosing The Stoneygate Eye Hospital.

Rated 5 out of 5 stars

Mrs Berry- Brincat and her team were…

Mrs Berry- Brincat and her team were all so reassuring and supportive. I have healed really well and my histology results were good!! The whole process from start to finish (wonderful receptionist’s) Abbey and Sarah. I would highly recommend.

March 24, 2023
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Reply from The Stoneygate Eye Hospital

Hi Jill thank you very much for your review. We're happy that you have healed well and your results are good. Your feedback about Mrs Berry - Brincat, Abbey and Sarah will be passed on to them. Thanks for choosing The Stoneygate Eye Hospital.

Rated 5 out of 5 stars

Excellent

Excellent. Everyone was so good. Had no problems. Have already recommended.

February 27, 2023
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Reply from The Stoneygate Eye Hospital

Hi Mr / Mrs Burgess. Thank you for your comments and we're are happy that you had an excellent experience with us as well as no problems. We're also grateful for your recommendations of the hospital. We wish you a speedy recovery. The Stoneygate Eye Hospital.

Rated 5 out of 5 stars

From start to finish I was kept…

From start to finish I was kept completely up to speed with what treatment I was having which led me to be completely relaxed at all times. My bilateral punctal plug insertion went brilliantly and am hoping that this procedure will stop my watering eyes. My consultant was fantastic. I highly recommend xxx

February 7, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi Sarah, Thank you very much for your review and most importantly that you had a successful treatment. We always try to ensure that we focus on our patients well -being and that you are kept up to date at all times throughout the procedure. Many thanks again, and we hope you heal well. The Team at Stoneygate Eye Hospital

Rated 5 out of 5 stars

Superb Hospital

I attended for a scheduled Cataract operation on my left eye. I was quite relaxed due to the fact that I was well prepared and informed about was going to be done. I had also read all the excellent pre-op material they provided which really helped me feel comfortable. I’m truly amazed at the vision improvement which is frankly superb, I now see colours beautifully and sharply, I’m also writing this review without my spectacles, which I’ve been unable to do for a very long number of years.
I wish to thank everyone for their professionalism, also for the care and attention given to me during my visit. The Surgeon who operated made me feel relaxed by engaging me in conversation throughout. The procedure wasn’t at all painful or uncomfortable. I’m so delighted with the quality of vision and look forward to having my other eye done.

December 16, 2022
Unprompted review
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Reply from The Stoneygate Eye Hospital

Hi Tony, Thanks so much for your review. We're very happy that you had a positive and professional experience with us here at The Stoneygate Eye Hospital and most importantly that your operation was a success. We look forward to having you back with us at some point.

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