The Stoneygate Eye Hospital Reviews 

58
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 22 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel safe and at ease. Many people highlight the exceptional care and service, noting efficient procedures and excellent aftercare. Reviewers frequently mention quick, painless treatments and a smooth, well-organized process from start to finish. Many patients also appreciate the detailed explanations from consultants, instilling confidence and providing clear information. The overall experience, from initial consultation to recovery, is described as smooth and professional, leading to excellent outcomes for vision.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, friendly, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Now i have had mr treatment and on the mend I would like to show my gratitude by saying Thank you to everyone at The Stoneygate Eye Hospital my treatment as took a while to get over each person their... See more

Company replied

Rated 5 out of 5 stars

From the moment I entered the hospital I was made to feel very safe and relaxed. All the staff from reception to nursing and surgery were so kind and understanding. The hospital itself is so well main... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Stoneygate Eye Hospital enough. I was really very nervous to have my cataract procedure done, but from start to finish all the staff have been wonderful, very caring and kind, especi... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience from start to finish, the staff are very professional and caring especially Saarah who looked after me for both eyes, she is an amazing human who goes the extra mile, big he... See more

Company replied


Company details

  1. Eye Care Center
  2. Health Consultant
  3. LASIK Surgeon
  4. Ophthalmologist
  5. Optometrist
  6. Private Hospital

Written by the company

We’re proud to be the only dedicated comprehensive private eye Hospital within the East Midlands since 2013. Situated in the suburb of Stoneygate in Leicester, the hospital benefits from state-of-the-art equipment set within comfortable and modern surroundings. Run by a team of University Hospitals of Leicester (UHL) consultants, each highly experienced within their respective fields of Ophthalmology, and supported by an experienced, friendly and diverse team of nurses, healthcare assistants and administrative staff. We understand that your vision is precious and are here to ensure you receive the best possible outcome with outstanding care and support throughout. We offer treatments on a wide range of eye conditions including, laser eye surgery, refractive lens exchange, cataract surgery, corneal transplant, cosmetic eye treatment, floaters, eyelid cysts, eyelid tumours, Femto Laser Assisted Cataract Surgery, glaucoma, oculoplastics, refractive and retinal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.5

All reviews

(58)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing care

From the moment I entered the hospital I was made to feel very safe and relaxed. All the staff from reception to nursing and surgery were so kind and understanding. The hospital itself is so well maintained and staff always ready to help in any way. Cannot thank them enough for such wonderful care. Caroline Ablett

October 25, 2025
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you very much for your kind words, Caroline. We’re so pleased to hear that you felt safe, relaxed, and well cared for from the moment you arrived. Our team works hard to create a welcoming and supportive environment, so your feedback truly means a lot to us. Thank you for taking the time to share your experience and for your appreciation of our staff and facilities.

Rated 5 out of 5 stars

Positive experience with perfect outcome.

I had a lens implant procedure to both eyes. My consultant Mr Savant was approachable, giving clear and appropriate information.
The procedures were both completely free from pain or discomfort and I had no post operative complications.
I was seen post operatively by Herj, who couldn’t have kinder or more encouraging. It was a lovely experience to meet her.
Without exception all staff were friendly and supportive.
A totally positive experience with a perfect outcome.

August 8, 2025
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you so much for sharing your wonderful feedback Alison. We’re delighted to hear that your lens implant procedures at Stoneygate Eye Hospital were comfortable and that everything went smoothly from start to finish.

It’s fantastic to know that Mr Savant provided clear and reassuring guidance throughout your care, and that your post-operative follow-ups with Herj were such a positive experience. We’ll be sure to pass along your kind words to them and the rest of our team — they will be so pleased to know they made you feel supported and at ease.

We’re thrilled to have been part of your journey and to know you are enjoying such a great outcome. Thank you again for your heartfelt recommendation.

Rated 5 out of 5 stars

1000% recommended

I have uveitis and cataracts in both my eyes (had my 1st cataracts operation on the 30/04/25). I cannot recommend stoneygate (located in Leicester) enough to anyone with eye issues. Long story short I have CPTSD due to negligent experiences from the NHS and Stoneygate have been fantastic. They are compassionate, professional and approachable. Mr Kumar is amazing, I wouldnt have anyone else be in charge of my care and that is saying something! I am beyond grateful for the support I have and continue to receive from Stoneygate and I know I am in bestest of hands.

April 30, 2025
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you so much for taking the time to share your experience Sophie! We’re truly honoured that you placed your trust in Stoneygate Eye Hospital during such a challenging journey with Uveitis and Cataracts. It means so much to hear that our team, especially Mr Kumar, has been able to provide you with the compassionate, professional, and supportive care you deserve.

Your kind words will be shared with the entire team — they will be delighted to know they’ve made a positive difference. We’re so pleased to hear you feel safe and supported in our care, and we will continue to do everything we can to give you the very best treatment and support as you recover.

Wishing you the very best on your healing journey, and thank you again for your heartfelt recommendation.

Rated 5 out of 5 stars

An amazing team ..

I have very recently had two cataracts removed and lenses fitted at the clinic and I over the moon with both the treatment and the results. On arrival at reception I was greeted by two wonderful receptionists who were fantastic and I was soon at ease. A quick eyesight test and eye drops by and charming and efficient young lady and I was ready to go. Mr Kumar is fantastic both at his job and at explaining what he is about to do as we went through the procedure. I have nothing but praise for him and his staff. A special thank you to Evelyn for explaining the system and all about the after care etc. An amazing team from start to finish .. Thank you all.

March 5, 2025
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you so much for your kind words Nick! We’re absolutely delighted to hear that you had such a positive experience with us and that you’re thrilled with the results of your cataract surgery. Our team strives to provide the highest level of care and comfort, so knowing that you felt at ease throughout the process means a lot to us.

Mr. Kumar and the entire team, including our wonderful receptionists, clinical staff, and Evelyn, will be so pleased to hear your praise. We truly appreciate your trust in us and are grateful for the opportunity to be part of your journey to better vision.

If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best with your improved eyesight!

Rated 1 out of 5 stars

Last April 2024 I had upper lid…

Last April 2024 I had upper lid blepharoplasty with Mrs Berry-Brincat.
This was not successful as not enough skin was taken off my eyelids. I paid an extra £500 for an anaesthesia. Total cost £3,000. The result was not satisfactory and I complained. Mrs Berry-Brincat offered to revise the surgery. After a second opinion I decided to go with Mr Sampath. He said one eye was more hooded than the other. After the second surgery
with him, (no anaesthesia this time), it took a good few weeks for my eyes to heal and hence more scarring. This whole experience has left me with anxiety and has lowered my confidence.
I would not recommend this hospital for cosmetic surgery. My husband was unhappy for me and the result I have now.

April 16, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you for your feedback, and we’re sorry to hear that you found the process difficult and were disappointed with the outcome. We pride ourselves on supporting all our patients to try and achieve the best possible outcome.

It can often be difficult to accurately predict an outcome after a cosmetic procedure as each recovery process can be slightly different depending on the patient. Whilst every effort is taken by the surgeon to minimise the need for further revision surgery, this can sometimes be necessary to try and reach a satisfactory outcome and is outlined within our consenting process. Whilst possible revision surgery cannot always be avoided and is often beyond the control of a surgeon, Stoneygate offers patients who require revision surgery this free of charge to not cause any additional stress.

In situations where patients are having reservations or concerns, we actively engage with patients and offer second opinions if necessary to ensure patients are able to make an informed decision on their treatment. We do acknowledge that the recovery process following any surgery can be difficult and try to support patients as best as possible during this time. We can confirm that procedures such as these are always carried out with some form of local anaesthesia, but doesn’t usually require the assistance of a consultant anaesthetist unless specifically requested or deemed necessary.

We understood that you were satisfied following your revision surgery, so this feedback comes as a surprise to us. Nevertheless, please do feel free to reach out to us directly should you wish to discuss your concerns in any further depth and we would be happy to review.

Rated 5 out of 5 stars

Professional and caring

I have been very pleased with my recent experience at Stoneygate Eye Hospital. I was initially referred for NHS cataract surgery to my left eye and chose this clinic because it also offered private treatment and I suspected that the lens I would need and prior laser eye surgery might necessitate this option. I was treated very professionally and courteously at all stages of assessment and given all the necessary information to make a decision. Mr Savant discussed in detail what choices of lens and potential outcomes there were and I requested private treatment to get a toric lens for astigmatism (not available on the NHS). The surgery itself was quickly, efficiently and painlessly conducted and the recovery uneventful. Follow up was timely and very thorough. I found all the staff at the clinic very professional and caring.
I am delighted with the result as the vision in the left eye is now better than the right eye for intermediate and near vision and, using both eyes together, my vision is near perfect.

February 4, 2025
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you for sharing your experience! We’re so pleased to hear that you had a positive journey with us at Stoneygate Eye Hospital. Providing clear information, professional care, and the best possible outcomes for our patients is always our priority. It’s wonderful to know that your surgery and recovery went smoothly and that you’re delighted with the results! Your kind words about our team and Mr. Savant mean a lot, and we truly appreciate your trust in us. Wishing you continued clear vision and all the best!

Rated 5 out of 5 stars

Lens Replacement Surgery

I have had a very severe prescription since I was 15 and heavily relied on contact lens and glasses. This level of short sited ness can have a severe impact on your everyday life and I found that over the last couple of years the support from local opticians was poor.
I visited Stoneygate Eye Hospital and they suggested Lens Replacement Surgery which I have now had in both eyes. It is nothing short of LIFE CHANGING.
The facilities were all very state of the art, the staff were very friendly especially Ruby who cared for me before and after both procedures, she was so kind and thoughtful, a real gem!!
I can't recommend the the care I have received enough.

January 7, 2025
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you so much for sharing your incredible experience! We are truly delighted to hear that your lens replacement surgery has been life-changing for you. We understand how challenging it can be to rely on glasses and contact lenses for so long, and it’s wonderful to know that our team could support you on this journey to better vision.

Your kind words about our state-of-the-art facilities and our team, especially Ruby, mean the world to us. We will be sure to pass on your lovely feedback to her—she truly is a gem!

It’s our priority to provide the highest level of care and support to our patients, and we’re so pleased that you felt well looked after before, during, and after your procedure. Thank you for recommending us, and we wish you all the best as you enjoy your newfound vision!

Rated 5 out of 5 stars

Exceptional Hospital

My cataract surgery in the right eye at The Stoneygate Eye Hospital was just as smooth and reassuring as the first one. Your team, especially consultant Raghavan Sampath and nurse Emerald, provided the compassionate care and support I needed. I felt very comfortable and highly satisfied on both visits. I do not have enough words to express the amazing transformation in my eyes. I am now so happy as a result of clearer vision!

December 16, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you for your wonderful feedback! We are so pleased to hear that your experience with us for both cataract surgeries was smooth and reassuring. It’s heartening to know that Mr Sampath and Nurse Emerald provided the compassionate care and support you needed, ensuring your comfort throughout.

We’re absolutely delighted that you’re enjoying the amazing transformation in your vision – clear sight truly is life-changing! Your kind words will be shared with the team, and we’re grateful for the opportunity to be part of your journey to improved vision. Please don’t hesitate to reach out if there’s anything we can do for you in the future.

Rated 5 out of 5 stars

Top Quality Service

I cannot speak highly enough of the service I received during an appointment with Ms. Lina Osman regarding a diagnosis of glaucoma. It was absolutely 'top drawer'in all respects.

December 13, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you so much for sharing your experience! We’re thrilled to hear that Ms. Lina Osman provided you with such exceptional care during your appointment. A diagnosis like glaucoma can be daunting, and it’s heartening to know that you felt supported and confident in the care you received. Your kind words are greatly appreciated and will be shared with Ms. Osman and the team. Please don’t hesitate to reach out if there’s anything further we can do for you!

Rated 5 out of 5 stars

Safe and efficient cataract removal

I had a cataract operation at this hospital in June 2024. I chose the Stoneygate Eye Hospital because I had researched the records and reputations of local eye surgeons, and I knew that I could choose one of the best surgeons there. The one who did my operation was extremely thorough and careful, and everything went perfectly to plan. I now have nearly 20/20 vision in what was a badly deteriorating

June 25, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you for taking the time to leave us a review. As a patient, it is incredibly important to do your research to explore your options. We are glad that we were the provider you chose. We pride ourselves on our reputation as having great patient care and the best consultants available.

We wish you a speedy recovery Andrew!

Rated 5 out of 5 stars

Highly recommended

I had cataract surgery carried out recently at Stoneygate Eye Hospital. I’m not ashamed to admit, I was terrified. From the moment I stepped into Reception to the time I left, I could not have asked for anything better. Everyone was amazing. So helpful and reassuring. It was a painless procedure and the nursing staff were lovely. One even held my hand (at my request) whilst the procedure was carried out.
A huge thank you to all those involved with my treatment.

June 28, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thanks for sharing your rating with us and the community Sudo. We are glad your experience was positive and will be here if you need anything further.

Rated 5 out of 5 stars

Outstanding care

After some eye trauma I took my daughter here last December. Mr Savant was so thorough, caring and extremely knowledgeable in his field. He began treatment straight away and her condition improved in a matter of days. He has seen her for check ups since and continued to care for her in an outstanding way. Not only is the care exceptional but it is given in beautiful surroundings. I highly recommend this hospital - they diagnosed and helped my daughter when others couldn’t. Our last visit was April this year and we will be returning again in August.

April 8, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thank you for the amazing feedback Helen. We always aim to provide the best care for our patients in a comfortable environment.

Rated 5 out of 5 stars

Cataracts

The hospital was very clean, the staff were extremely friendly and helpful.I have had both cataracts done and am very impressed.

June 15, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

It is great to see this positive feedback. Thank you Pam, We are here if you need us again.

Rated 5 out of 5 stars

Thank you!!!

Thank you to Mr Savant, Herj, the reception team and all of the nursing staff for being absolutely fantastic throughout my treatment. My life has completely changed after having laser eye surgery and is something I now take for granted a year post op. I cannot thank you all enough!

May 21, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Amazing feedback Abbie. Thank you so much for giving us 5 stars! Our team will be glad to hear the positive impact this has had on your life.

Rated 5 out of 5 stars

Outstanding

My Wife Irene attended this hospital for surgery.
The level of care from Consultation, reception and through to after care has been outstanding. As are the results of the procedure.

April 27, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thanks for sharing your rating with us and the community Brian. We are glad your experience was positive and will be here if you need anything further.

Rated 5 out of 5 stars

Stonegate Eye Hospital - truly outstanding in eye surgery

Having had my first successful right eye cataract operation just before the pandemic period, I was informed by my optician that the left eye would require some attention in approximately 2 years. I visited my opticians for a test and got referred to Stonegate Eye Hospital again. They contacted me to discuss the dated and I requested for Mr. Sampath to perform the 2nd eye as I was very pleased with his expertise previously. Thank you Mr Sampath for your professional and efficient service for the second time as it all went well with no issues and worry. Thanks to his team, who were very polite and informative and monitoring all the way talking through the procedure and finally said over and done and directed me to the recovery area. Thanks to everyone one in the reception. I will not hesitate to recommend all who needs your service

December 19, 2023
Unprompted review
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Reply from The Stoneygate Eye Hospital

We truly appreciate your continuous support and trust in us Vincente. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Rated 5 out of 5 stars

Expertise and experience

Really, really, impressed by the expertise, experience, professionalism, and care shown in helping me with a dacryops problem that needed surgery. Mrs Berry-Brincat and her team were at all points everything I would ever want in a medical team and I cannot speak highly enough of them.

March 14, 2024
Unprompted review
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Reply from The Stoneygate Eye Hospital

Thanks so much for taking the time to leave us a 5-star rating Jonathan – it’s much appreciated! If you ever need anything further, please get in touch.

Rated 5 out of 5 stars

Eye sight

The service at this hospital is outstanding.
I have recently had 2 cornea grafts and 2 cataract operations and my Surgeon Mr Savant was the very Best. To get my sight restored is a miracle.
I cannot thank everyone at the Stoneygate eye clinic enough

February 26, 2024
Unprompted review

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