Strawberry Moon Reviews 101

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

RUDE AS HELL! Demanded for me to pick up something that dropped by itself whilst i was trying to go try on some clothes and then the older woman started recording me and causing a fight outside while... See more

Rated 5 out of 5 stars

Absolutely beautiful products! The scents of the wax melts are gorgeous, and the Christmas wax melt burner sets make perfect Christmas gifts. They are even supplied in a lovely Christmas bag, thank yo... See more

Rated 5 out of 5 stars

Jodie had packed my order carefully, the wax melts look amazing, excellent customer service, and she had written a little thank you note. You dont get this level of service with other businesses. I'll... See more

Rated 2 out of 5 stars

Seen their small independent business on Tiktok, i review alot of products and have since taken to rating wax melts, i ordered 2 snaps bars each ar £2.50, cant complain, promptly p... See more

Company replied

Company details

  1. Candle Store

Information provided by various external sources

We are a family run business based in Doncaster, South Yorkshire. Our handmade soy wax melts are hand poured and infused with our premium fragrance oils, to ensure your home is filled with a strong long-lasting scent.


Contact info

1.9

Poor

TrustScore 2 out of 5

101 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent wax melts and customer service.

Absolutely love the wax melts from Strawberry Moon. The scents are lovely and the fragrance lasts a long time. Excellent customer service also. One of the scents that I ordered was delayed so they sent me the rest of my order with an extra bag of another scent. Then when the original scent was back in stock they sent me the bag that I ordered plus an extra bag to apologise for the delay. This was more than I expected and really appreciated. I can highly recommend the wax melts from Strawberry Moon xx

January 30, 2021
Rated 5 out of 5 stars

Love the shampoo conditioner bar

I have tried several zero waste shampoos & conditioners. Only used this one a couple of times but love it. So easy and quick to use as all in one bar - left my hair soft but not sticky or flat as others have. Zero waste and local business too.

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

I can't sing their praises any…

I can't sing their praises any louder... the wax melts themselves are amazing, they burn well and smell amazing lasting longer than some top brands. The customer service and packaging is second to none. I will use this company for as long as they are open.

January 6, 2021
Rated 5 out of 5 stars

Absolutely beautiful products

Absolutely beautiful products! The scents of the wax melts are gorgeous, and the Christmas wax melt burner sets make perfect Christmas gifts. They are even supplied in a lovely Christmas bag, thank you very much for high quality products, delivered swiftly and making people happy this Christmas.

December 22, 2020
Rated 5 out of 5 stars

Wow what a smack in the face when you…

Wow what a smack in the face when you open the packaging! Smells devine and they look good enough to eat (dont worry, I wont). Great customer service, will definitely keep coming back for myself and gifts. Thank you!

December 13, 2020
Rated 5 out of 5 stars

Love my new wax burner and melts.

Absolutely love my wax burner and melts! They arrived so quickly after ordering and really pleased with the burner, it looks exactly like it did on the website. I’ve had a few different melts however my favorite has to be black opium, it smells exactly like the perfume!

December 8, 2020

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