Strawberry Moon Reviews 101

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

RUDE AS HELL! Demanded for me to pick up something that dropped by itself whilst i was trying to go try on some clothes and then the older woman started recording me and causing a fight outside while... See more

Rated 5 out of 5 stars

Absolutely beautiful products! The scents of the wax melts are gorgeous, and the Christmas wax melt burner sets make perfect Christmas gifts. They are even supplied in a lovely Christmas bag, thank yo... See more

Rated 5 out of 5 stars

Jodie had packed my order carefully, the wax melts look amazing, excellent customer service, and she had written a little thank you note. You dont get this level of service with other businesses. I'll... See more

Rated 2 out of 5 stars

Seen their small independent business on Tiktok, i review alot of products and have since taken to rating wax melts, i ordered 2 snaps bars each ar £2.50, cant complain, promptly p... See more

Company replied

Company details

  1. Candle Store

Information provided by various external sources

We are a family run business based in Doncaster, South Yorkshire. Our handmade soy wax melts are hand poured and infused with our premium fragrance oils, to ensure your home is filled with a strong long-lasting scent.


Contact info

1.9

Poor

TrustScore 2 out of 5

101 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gorgeous scents that last for hours…

Gorgeous scents that last for hours even after its stopped being melted. The perfume scents smell exactly like the perfumes and the fruity ones smell good enough to eat. (Please don't) im looking forward to my next delivery.

December 6, 2020
Rated 5 out of 5 stars

Amazing scented wax melts and…

Amazing scented wax melts and beautifully packaged. The scent lasts for hours. Nice little touch adding a free wax cube and my children loved the sweets. Can tell alot of love and time have gone into making the products.

December 1, 2020
Rated 5 out of 5 stars

Beautiful

Beautiful, bought 3 gift sets for Xmas.
Ordering easy, delivery perfect. Such a wide range of fragrances. Will definitely be buying more and recommend to everyone. Thank you.

November 29, 2020
Rated 5 out of 5 stars

Fantastic little shop

Love this little online store. Got several wax melts and they smell amazing. They burn really well too and the smell lasts a long time. Will definitely be getting more from this shop. Cant wait to try more of their scents.

November 26, 2020
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I ordered from the website, which was easy to do. I live local so opted for collection and received my order within the time stated. I’m working through my scents and I love Frosted Plum and Snow Fairy xx

November 26, 2020
Rated 2 out of 5 stars

Seen their small independent business…

Seen their small independent business on Tiktok, i review alot of products and have since taken to rating wax melts, i ordered 2 snaps bars each ar £2.50, cant complain, promptly paid the outstanding balance, i then had to make contact with the seller about when my item would arrive, iv paid my postage i would have expected my item within a few days, it took 8 days for my item to arrive, prompt but still 8 days for an item that was only a hundred or so miles from me? I was told they only post 2 days a week? Seems odd especially when the seller pays promptly for what you expect a prompt delivery, this was not the case, i ordered

Birthday cake -

Not the greatest, for me i personally prefer strong, long lasting melts, i could barely smell these so i added an extra burner, again no smell as such just a wax aroma, the glitter isnt really needed, found the burner somewhat difficult to clean and was just annoying really,

Caramel Snowflake -

I was really looking forward to this one, let down again, there is slightly more smell to this one, not much, this isn't a wax melt for the " whole house" this is for a " single room" with the door shut type of wax melt, again with the glitter, for me it makes it look cheap, its messy and just difficult to clean out the burners,

Packaging -

Basic, stickers are off centre. Not much care has been taken to put them on, warning labels present which is good to see

Wouldn't class these melts as " Luxury" id say the opposite,

Contact with seller-

Prompt and replied within 24 hours,

2 ** wouldn't be in any rush to buy again

November 23, 2020
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Reply from Strawberry Moon

Good morning Sarah,

Firstly thank you for your feedback and your custom. We are disappointed that you didn't contact us first to at least give us chance to rectify this for you.

I will be honest you are the first person to complain about the the strength of the smells, the glitter and the packaging and as you will see from our other reviews in fact it is often the opposite.

With regards to the amount of time it has taken for your order to arrive , you placed your order on the 8th November and then made contact with us on the 12th November to see if your order had been shipped. We advised that your order would be out tomorrow (13th November) which it was. I feel i need to point out that on that on our website on the FAQs page it does state the following;

"Our current processing time to shipping is approximately 4-5 working days. All our wax melts are hand poured and need time to cure. If you need your items in an hurry then please let us know and we might be able to speed things up."

As mentioned above all our wax melts are hand poured so we have to allow time for them to cure and the 4-5 days are our processing time before shipment so based on the above your melts went out on day 5. All our items are posted via Royal Mail so i can only assume that they have taken time to progress through their system which is obviously not our fault.

We are more than happy to refund you for the items and would have done this immediately if you had made contact with us as we are a small business and pride ourselves in making sure our customers are happy.

Once again thank you for your custom.

Rated 5 out of 5 stars

Was recommended by my mother in law and…

Was recommended by my mother in law and haven’t been disappointed !!! All such lovely scents and last a long time. Lovely packaging very happy with all my purchases first order we’re gifts and the second we’re for myself! Will definitely be ordering more in the future! Thanks 😀

November 23, 2020

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