Scam website. They dropship out of china and go under multiple names. Themodehub is another they use. Request a refund through them and they will offer a percentage off or say you need to return... See more
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The women’s puffer jacket looks great and feels really warm. The quality is better than I expected for the price, and it arrived within a few days. The only small downside is that the zipper feels a b... See more
I bought a pair of Dr Martens Sinclair for £49.95. They were clearly counterfeit. Once this was pointed out, including photographic evidence of how the real ones look like in comparison to theirs, the... See more
My girlfriend saw this site and ordered me a pair of old money trousers. Unfortunately, it was very disappointing that it took eight days to arrive. After several emails, they did come up with a suita... See more
Company replied
Company details
Written by the company
We are an online store specializing in the latest fashion trends. We sell exclusively in the UK.
Contact info
Netherlands
- thestreetwearhub.com
2.1
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pretty Jewellery
The jewellery is very pretty and well made. I had a few questions and the team were very quick to come back with an answer. Overall a very good service. Thank you
August 25, 2025
Unprompted review
Reply from The Streetwearhub
Dear Bev,
Thank you so much for your kind words! We’re delighted to hear that you love the jewellery and that our team could assist you quickly with your questions. Providing both quality products and attentive service is always our goal, and your feedback means a lot to us.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Streetwear Hub | Team
Yes I did receive a full refund in the…
Yes I did receive a full refund in the end but I will never use them again.
March 24, 2025
Unprompted review
Reply from The Streetwearhub
Dear Zephaniah,
We are truly sorry to read your words and deeply regret that your experience with us left you feeling this way. Although you did receive your refund in the end, we completely understand that the process should have been much smoother, and we sincerely apologize for the frustration and disappointment caused.
As a small team, every negative experience hits us very hard because we genuinely put effort into improving and making sure our customers feel valued. We never want anyone to walk away feeling let down, and your feedback shows us we still have work to do. Please know that we are taking this to heart and working tirelessly to ensure situations like this don’t happen again.
We are grateful that you gave us the chance to resolve things, and we truly hope that in the future, customers like yourself can see the changes we are working hard to achieve.
Kind regards,
Streetwear Hub | Team
Poor quality item and need a refund!
I purchased a bag for my daughter but what arrived is nothing like the website photo and description! The bag came folded in half in a small package and the material is shocking!
I contact the company to be told I can have a 15% refund! I said definitely not as I wish to return the item for a full refund like shown on the website. I was then offered a 20% refund and asked to donate the bag to a shelter!
I’m in shock that a company has even offered that, when I am entitled to a full refund! Because the bag is nothing like shown on the website I wish a full refund and for postage fees to be covered!!
August 17, 2025
Unprompted review
Reply from The Streetwearhub
Dear Courtney,
We are truly sorry to hear about the disappointment you faced with your order, and we sincerely apologize for the frustration this has caused. Please know that it was never our intention to make you feel this way.
We genuinely wish we could provide free return shipping for all our customers, but unfortunately, we are bound by our return policy, which clearly states that international return costs are the customer’s responsibility. In order to make things smoother for our customers in such situations, our team often offers partial refunds as an alternative option, so you don’t have to bear the high shipping costs of returning the item.
We also want to clarify that we operate multiple branches across the world, and depending on the stock availability at the time of processing, your order can be shipped from different locations. This sometimes leads to misunderstandings, and we truly regret if this was not clear from the beginning.
Once again, we deeply apologize for the experience you had and thank you for sharing your feedback. We are constantly working to improve both our products and our service.
Kind regards,
Streetwear Hub | Team
Poor quality, No return option
I ordered shoes for a wedding. They didn’t come on time for the event (3 weeks). I considered keeping them but quality is very poor. There is no return option even the T&Cs say there is. Stay away if you don’t want to waste your money
August 3, 2025
Unprompted review
Reply from The Streetwearhub
Dear Joshua,
We are very sorry to hear about your experience and completely understand your disappointment. We truly regret the delay in response and the inconvenience this caused, especially with the timing for your wedding.
We do offer returns, and if you are still within our 30-day return window, please reach out to us at info@thestreetwearhub.com so we can assist you right away. We want to make sure we resolve this for you as quickly as possible.
Kind regards,
Streetwear Hub | Team
Premium Orthopaedic Leather Sandals
As a gift to my nephew I ordered 2 pairs of orthopaedic leather sandals on 7 July 2025, total cost £65.90.
My nephew received them on 19 July 2025. He was most disappointed, (his words “Gutted) when he opened the package, he said his heart dropped, he said they were very plasticky looking with rubber soles and the strap was so short and would’nt meet the buckle to secure them.
I emailed the company immediately upon hearing this and ask for a full refund. They emailed me back today offering me a 15% refund and that I could keep the sandals, considering these sandals do not fit the purpose they were intended for why would I want to keep them, I am going to be £55 out of pocket and in possession of 2 pairs of sandals that’s absolutely useless.
I have requested an accurate address so that I can post these sandals back to Thestreetwearhub in order that I may get my full refund, but I’m not holding my breath….. Buyer be aware when purchasing anything from this company whether it’s the one based in Asia or The Netherlands!!!!!
What I would like to know is, where is the Premium Leather in this product.
My people please keep in mind when purchasing from this company the old Adage “All that glitters isn’t gold” same can be said with these Premium Leather Sandals……
July 21, 2025
Unprompted review
Reply from The Streetwearhub
Dear Dosrine,
We are truly sorry to hear about your nephew’s disappointment with the sandals and completely understand your frustration. This is not the experience we want our customers to have, especially when purchasing a gift.
Unfortunately, we recently faced supply and quality control issues with one of our batches, which led to some items not meeting our usual standards. We sincerely apologise that this impacted your order.
We do offer returns, and if you prefer a full refund instead of the 15% partial refund, please email us at our email, so we can provide the return instructions. Once we receive the sandals back, we will ensure your full refund is processed promptly.
We also take your feedback about the product description very seriously and will be reviewing it to make sure it accurately reflects the item.
We truly regret the inconvenience caused and thank you for bringing this to our attention.
Please e-mail us at: info@thestreetwearhub.com
Kind regards,
Streetwear Hub | Team
I should have read reviews
I should have read reviews. I ordered sandals that are marketed as orthopaedic support
Didn't get them so contacted them . The phone number is Netherlands and dead number . They replied saying bear with is . Today I got totally different sandals that are cheap and nasty
Do not use this company
I tried to return and they kept offering me money off if I kept them. I did not . They would not offer return
Eventually they sent address in China. I have to pay the fee .
I doubt they will refund
DO NOT USE THIS COMPANY
July 3, 2025
Unprompted review
Reply from The Streetwearhub
Dear Sue,
We’re so sorry this happened and completely understand your frustration. Due to an unexpected stock issue, some orders were sent with the wrong style, and we deeply regret this.
If you can contact us at our support email, we’ll work to get the correct sandals to you or assist with a return right away.
Kind regards,
Streetwear Hub | Team
I ordered a specific blouse
I ordered a specific blouse, but the item I received is completely different in pattern and does not match what was shown on your website. This is clearly an error on your part.
I was advised to return the item to Asia at my own expense or accept a 15% discount to keep it. However, your website clearly states that shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part. Since this is indeed your error, I believe I am entitled to a full refund, including return shipping costs.
ORDER AT YOU'RE OWN RISK, THIS COMPANY WILL TAKE YOUR MONEY
July 1, 2025
Unprompted review
Reply from The Streetwearhub
Dear Redz,
We’re truly sorry for the mix-up with your order and completely understand your frustration. Unfortunately, due to some recent fulfilment errors, a small number of customers received incorrect items, and we deeply regret that you were one of them.
Please contact us directly so we can work with you to resolve this as quickly as possible. We’re committed to making this right.
Kind regards,
Streetwear Hub | Team
Put an order on this morning and I’ve…
Put an order on this morning and I’ve not got any confirmation or anything will be updating if that changes. Wish I read this before ordering
July 2, 2025
Unprompted review
Reply from The Streetwearhub
Dear Mackenzie,
We’re very sorry for the confusion and understand your concern. Sometimes orders are placed using a phone number instead of an email, which means the confirmation email can’t be delivered.
Instead of leaving a review before we’ve had the chance to assist, please contact us directly so our team can help locate your order and identify the problem right away. We’re here to make sure you receive your confirmation and your order without any issues.
E-mail us at: info@thestreetwearhub.com
Kind regards,
Streetwear Hub | Team
Check the details regarding refunds before ordering anything. The telephone numbers are non-existent on their website
Before ordering anything from this company I suggest you try ringing the numbers advertised on their website, they are non-existent.
If you check their return policy, it talks the talk but if you try to process one there is no way of doing this.
I’m stuck with a pair of shorts that don’t fit and have no way of obtaining a refund. I wouldn’t touch them with a barge pole. Steer clear at all costsThey are frauds
July 1, 2025
Unprompted review
Reply from The Streetwearhub
Dear Julian,
We are truly sorry for the frustration you’ve experienced and completely understand how disappointing this must feel. Recently, we have faced unexpected technical issues with parts of our system, which unfortunately affected both our phone lines and the return process for some customers.
We regret that this has impacted your experience and want to assure you that we are working to fix these issues. Please contact us directly so we can arrange a proper resolution for your order. We are committed to making this right for you.
Kind regards,
Streetwear Hub | Team
I have to say I was slightly concerned…
I have to say I was slightly concerned ordering from this company due to the poor reviews. I took a chance & I’m glad I did. The item did take 3 weeks to arrive but I was able to track the order online. The item is really great & in impressed with the quality for the price. Can’t really say anything bad. Would order again allowing longer for delivery
June 30, 2025
Unprompted review
Reply from The Streetwearhub
Dear Rebecca,
Thank you so much for giving us a chance despite the concerns and for sharing your positive experience. We’re glad to hear you’re happy with the quality of your item and appreciate your understanding regarding the delivery time.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Streetwear Hub | Team
Long wait for order
I placed an order on 17 June and I only received it about a month later. I emailed twice asking about it and have had zero response. I was Feeling very worried. And then it turned up. So if you don’t have a mad rush on what you’ve ordered it’s fine
June 17, 2025
Unprompted review
Reply from The Streetwearhub
Dear Snijette,
We are truly sorry for the worry and inconvenience this delay has caused. Normally, delivery-times are between 4-12 days, once the parcel is in transit. However, on rare occasions, delays can occur with the carrier.
We understand how frustrating this must be and would like to investigate your order further. Please contact us so we can track it down and provide you with an update as soon as possible.
Kind regards,
Streetwear Hub | Team
My order took an eternity to get to me…
My order took an eternity to get to me and when it arrived it was not what I ordered. I placed an order for a lace up white collarless linen shirt and what I got was a buttoned collared shirt. I sent two emails to advise but received no response.
I'm very disappointed and would not recommend this company.
June 23, 2025
Unprompted review
Reply from The Streetwearhub
Dear Stephen,
We are truly sorry for the delay and the mistake with your order. We completely understand how frustrating it must be to wait so long only to receive the wrong item, and we regret that our lack of response has added to your disappointment.
You can e-mail us at: info@thestreetwearhub.com
Recently, we experienced unexpected fullfilment and communication issues, which affected a small number of orders, including yours. Please contact us so we can arrange the correct item for you or work on another suitable resolution.
Kind regards,
Streetwear Hub | Team
AVOID AVOID AVOID I WISH I HAD READ THE…
AVOID AVOID AVOID I WISH I HAD READ THE REVIEWS. POOR QUALITY CHEAP AND NASTY PLUS THEIR WEBSITE SAYS NETHERLANDS BUT RETURNS HAVE TO BE SENT TO AFRICA!!!!! SHOULD BE SHUT DOWN!!!!!!!!!
May 15, 2025
Unprompted review
Reply from The Streetwearhub
Dear Emma,
We’re truly sorry to hear about your disappointment and completely understand your frustration. We regret that the item did not meet your expectations and that our returns process caused further dissatisfaction.
We are currently reviewing our processes to make returns easier for our customers.
Please contact us so we can work towards a resolution for your order. Please e-mail us directly: info@thestreetwearhub.com
Kind regards,
Streetwear Hub | Team
Dreadful AVOID at all costs
The clothes are of poor quality. Advertised as linen but clearly synthetic. Threads and stitching terrible. Drawstring scorched in a poor attempt to stop fraying.
Sent multiple emails over multiple days in attempt to have company rectify issue but no contact from them whatsoever.
Company also keep deleting my reviews from the items on their website. Which I will continue to replace.
A company with no regard for consumer. Avoid at all cost
May 21, 2025
Unprompted review
Reply from The Streetwearhub
Dear Adam,
We are truly sorry for the experience you’ve had and completely understand your frustration. We regret that the item did not meet your expectations and that our lack of timely communication has added to your disappointment.
Recently, we experienced technical issues that affected both our product quality control checks and our ability to respond promptly to some customer emails. This is not the level of service we aim to provide, and we are working to address these issues to prevent them from happening again.
Please contact us so we can prioritise your case and work towards a resolution. info@thestreetwearhub.com
Kind regards,
Streetwear Hub | Team
Scam
☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️
☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️☢️
❌❌❌❌❌❌❌❌❌❌❌❌❌
⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔
☢️☢️☢️☢️☢️☢️☢️😄☢️☢️☢️☢️☢️
WARNING WARNING WARNING!!!!
I purchased an item on 24th March 2025 and I still haven't received it. I have had no update on item.
When tracking the item, it still preparing to be shipped (apparently!)
I have sent an query to their contact email.
But to no response.
If I don't receive my item then I will NEVER EVER buy items that are shipped from abroad EVER, EVER AGAIN.
ALSO
Untill I receive my item, I will be back here on Trustpilot, every time I remember to give a horrendous reviews.
Thanks for NOTHING
March 24, 2025
Unprompted review
Reply from The Streetwearhub
Dear Zeph,
We are truly sorry for the delay and lack of updates on your order. We completely understand your frustration and regret that this experience has led to such disappointment.
As per your request, our team has already cancelled your order and processed a full refund. While we cannot attach the screenshot here on Trustpilot, please know that it has been issued back to your original payment method.
We kindly ask you to consider removing or updating your review, as we have fully resolved your case and refunded you in full.
Kind regards,
Streetwear Hub | Team
Do not, do not buy
Do not, do not order from this company. Was sent the wrong size. Still waiting for the correct size item over a month and a half later. Distributed from China and very poorly made fake items.
February 7, 2025
Unprompted review
Reply from The Streetwearhub
Dear NP,
We are truly sorry for the inconvenience you have faced. We completely understand how frustrating it must be to receive the wrong size and then experience a long wait.
We want to assure you that our products are genuine and sourced directly from our production partners. Sometimes, misunderstandings about quality arise due to differences in regional sizing or expectations, but we always strive to deliver what our customers order.
Please contact us directly so we can update you on your shipment and make sure the replacement reaches you as soon as possible. Our team is here to resolve this with you.
Our e-mail: info@thestreetwearhub.com
Kind regards,
Streetwear Hub | Team
Updated after company’s reply – let’s talk about what’s really going on here
After reading The Streetwear Hub’s reply, I feel the need to respond — because their carefully worded “explanation” leaves out the reality of my experience and the way they operate.
Here’s the truth: this is a dropshipping business. They advertise items on what looks like a UK store, slap an inflated “brand” name in the listing, and quietly ship them from overseas. The products? Dirt-cheap, poorly made, and sold at an eye-watering markup for maximum profit.
Now, let’s go through their reply, because it deserves a fact-check:
1. “Transparent from the start”
No. At no point during checkout was it made clear my order would be shipped from China. Burying that in a shipping policy nobody sees until after purchase is not “transparent” — it’s a bait-and-switch.
2. “Exactly the model listed”
If by “model” you mean a paper-thin, 100% polyester hoodie that feels like it cost £5 to make, then sure. But don’t try to pass this off as anything remotely close to authentic Blakely quality. Saying “we don’t deal in counterfeit products” doesn’t magically make this hoodie legitimate.
3. “Full refund upon return”
Translation: “Pay us more to fix our mistake.” They insisted I post the item back to China at my own expense. This is not standard for a UK-based site unless you’re… you guessed it… dropshipping.
4. “50% goodwill refund”
Offering half my money back if I kept the hoodie is basically admitting it’s not worth the full price. And guess what? It wasn’t worth anywhere near the price charged.
5. “30+ emails”
Yes, we exchanged 30+ emails — because they dragged the process out, repeated the same copy-paste policies, and never once took responsibility. And here’s the part they didn’t mention: they only approved my refund after I threatened to report them to the relevant authorities. Thirty emails of going nowhere… and suddenly, the moment I made that threat, the money was magically back in my account.
6. “We work hard to serve customers in the UK”
You operate a website that appears to be UK-based, but you’re shipping cheap products directly from China with massive markups. That’s not “serving customers” — that’s a profit machine banking on people not knowing any better.
My experience in one sentence: I paid for what was advertised as a quality branded hoodie, and got a cheaply made, low-value knock-off with returns deliberately made expensive and inconvenient.
They call my review “unfair.” I call their business model misleading, profit-driven, and set up to make returns so costly that customers give up. And if you do stand your ground? They’ll only act when you threaten to escalate.
My advice: If you value authentic products, fair prices, and honest returns, shop elsewhere. This company is a masterclass in how dropshipping companies squeeze maximum profit out of minimum-quality goods.
December 26, 2024
Unprompted review
Reply from The Streetwearhub
Dear Calliroi,
We are deeply saddened to read this review, especially after the extensive communication we had with you to try to resolve the matter. We value every customer and feel it’s unfair to be portrayed as deceptive when we have been transparent about our processes from the start.
We operate multiple branches worldwide and ship orders from the location where stock is available during processing. In your case, the product was dispatched from our overseas warehouse, as clearly stated in our shipping policy. The hoodie you received was exactly the model we had listed, we do not deal in counterfeit products, and we stand by the authenticity of our stock.
We exchanged more than 30 emails with you, offering solutions, including a full refund upon return or a 50% goodwill refund if you preferred to keep the item. Unfortunately, you declined to return it. All returns must be sent to the fulfillment location as per our policy. This is a standard practice for retailers.
It is hurtful to see such accusations when we made every effort to accommodate you, even offering options outside our normal policy to avoid causing you further inconvenience. We work hard to serve customers in the UK, and we believe your review does not reflect the full context of our interaction.
We kindly request you reconsider or update this review, as we feel it does not fairly represent our genuine attempts to resolve your concerns.
Kind regards,
Streetwear Hub | Support Team
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