The TCM Group Reviews 322

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

Bespoke session for event

We worked closely with Alex and Aditi within TCM. The engagement prior to the event date were fantastic with regular meetings and discussions with both colleagues to discuss expectations, progress and outcomes. Alex delivered a great session with many delegates positively commenting on this which added to a successful day.

August 6, 2024
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Reply from The TCM Group

Hi Bethan, thank you for your review! We are so pleased to hear that you had a positive experience with us and that the session was a success. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Adv Investigation Training - Highly recommended

The course was relevant, very informative and was professionally delivered. The trainer is great and well experienced in terms of investigation process and reporting. Pacing of presentation and answering questions is good and never rushed. I got what i expected, the process was clearly explained by TCM.

July 25, 2024
Unprompted review
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Reply from The TCM Group

Hi Ella, thank you for your review! We are so pleased to hear that you found the course informative. Kind regards, The TCM Group.

Rated 5 out of 5 stars

TCM workplace mediation training

Excellent training. Really informative, excellent trainer and guest mediators who joined us for the last two days of the five day course. The training helped me to re frame how I think about mediation and also how I can use the transferable skills in every day social work practice.

July 19, 2024
Unprompted review
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Reply from The TCM Group

Hi Nick, thank you for your review! We are so pleased to hear that you found the training informative. Kind regards, The TCM Group.

Rated 4 out of 5 stars

Really good Service

The process was clearly explained. The forms were easy to fill in. The debrief was excellent and covered all necessary areas. The parties involved found the experience very useful, informative and productive.

July 10, 2024
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Reply from The TCM Group

Hi Mukosha, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent training delivered by TCM

Excellent training delivered by TCM on investigations at work. It was packed with useful information and practical tips, opportunities to share experience and learn useful information. Would highly recommend.

July 9, 2024
Unprompted review
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Reply from The TCM Group

Hi Claudia, thank you for your review! We are so pleased to hear that you found the training useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Leader in field of mediation training

Excellent attentive person-centred trainer, engaging learning format, solid underlying theory.

July 15, 2024
Unprompted review
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Reply from The TCM Group

Hi John, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course

Excellent course with knowledgable, supportive and encouraging trainers.

July 19, 2024
Unprompted review
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Reply from The TCM Group

Hi Caroline, thank you for your review! Kind regards, The TCM Group.

Rated 4 out of 5 stars

Very inspiring and thought provoking course

The information shared and the knowledge gained will help me with future investigations. Thoroughly enjoyed the 2 days, the trainer Rachel was excellent.

July 9, 2024
Unprompted review
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Reply from The TCM Group

Hi Tino, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Highly recommend Workplace Mediation Training

TCM training was recommended to me by someone I know, I researched the workplace mediation training and the information provided on the website was excellent. I chose a date that could work for me and booked the time off work and booked myself on the course a few months ahead. The pre-course call was clear and explained everything along with providing access to the delegate zone. The training was excellent and professionally delivered for professionals. The pace was good, the response to questions (there were a lot of questions) was excellent and never rushed. The practical work with other delegates was first class and the assessment was also exceptionally well run. All round experience was excellent. Would highly recommend.

June 28, 2024
Unprompted review
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Reply from The TCM Group

Hi Mark, thank you for your kind review! So pleased to hear that you had a great experience and enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great

Great, fantastic insight and knowledge

July 10, 2024
Unprompted review
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Reply from The TCM Group

Hi KD, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Insightful, Interactive and Engaging!

The course was relevant, practical and insightful. The pace was just right. Sessions were interactive and engaging where we could learn from each others' experiences. The facilitator was knowledgeable. Overall enjoyed learning together.

July 4, 2024
Unprompted review
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Reply from The TCM Group

Hi Bilwa, thank you for your kind review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Exceeded my expectations

Exceeded my expectations and came away from the course with a great portfolio of tools to use at work. Met a great group of people and it was such a supportive environment. The mediators were highly experienced and knowledgeable and I don't see how anything could have been better.

June 28, 2024
Unprompted review
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Reply from The TCM Group

Hi JayJay, thank you for your kind review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great course

Great course. Well taught. Learned and retained a lot of information

June 28, 2024
Unprompted review
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Reply from The TCM Group

Hi Lisa, thank you for your review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent training - will recommend

The training was quite intense but the trainer put us all at ease and there were laughters around the room.

Good use of examples and encouraged to speak and discuss more.

Great support from the trainer, the TCM group as well.

June 27, 2024
Unprompted review
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Reply from The TCM Group

Hi Sylvia, thank you for your review! So pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 1 out of 5 stars

I was subscribed to a mailing list…

I was subscribed to a mailing list without my consent, their unsubscribe/update your email preference links give a 404 error, as such I emailed them in May to be removed and referenced ICO guidance that 'You must not send marketing emails or texts to individuals without specific consent.', but am still getting numerous emails from them

May 24, 2024
Unprompted review
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Reply from The TCM Group

'Thank you very much for your feedback; we are sorry to hear of your experience and concerns. We reached out to you directly by email following your review, as we wanted to personally apologise and reassure you that we have now resolved the technical fault with our email unsubscribe function

We are so sorry that you received unwanted marketing emails from us and your entirely understandable frustration with the broken unsubscribe button. We respect your data and your right to be removed from our mailing list; and we share your frustrations when this goes wrong. We would be delighted to speak with you to personally apologise and to reassure you that the technical problems have now been resolved.

Kind regards, Lisajay Baker, director of business performance at The TCM Group

Rated 4 out of 5 stars

Very nice course

Very nice course. Content was good and the teacher was great and experienced.

June 20, 2024
Unprompted review
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Reply from The TCM Group

Hi Barbara, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Highly recommend the workplace mediation course!

I really enjoyed my workplace mediation course with the TCM Group. I spent one week in London to attend the course in person and this was followed by a thorough assessment portfolio to complete. I loved learning from the facilitators and the other participants on the course, and I truly believe that all the things we learned on the course are life skills that can be used by everyone in any conflict situation!

February 19, 2024
Unprompted review
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Reply from The TCM Group

Hi Marthe, thank you for your review! We are so pleased to hear that you enjoyed our National Certificate in Workplace Mediation course and agree that the skills learnt are very versatile. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, and brilliant experience! Thank you.

June 7, 2024
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Reply from The TCM Group

Hi Harprit, thank you for your kind review! Regards, The TCM Group.

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