The Tea Makers of London Reviews 

502
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and delicious flavor of the teas, noting a wide selection of authentic and exceptional options that stand out from others. Many people highlight the excellent service, easy ordering process, and prompt, reliable delivery, making their overall experience smooth and enjoyable. Reviewers frequently appreciate the well-done packaging and the appealing presentation of their purchases, often describing them as beautiful or stylish. Additionally, many consumers express strong loyalty, planning to reorder regularly and recommending the company to friends and family.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the high quality and delicious flavor of... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent taste and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting quick, easy, and fast... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process and... See more

Service

Users describe positive interactions with service, frequently highlighting its impeccable, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more

Company replied

Rated 5 out of 5 stars

Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more

Company replied

Rated 5 out of 5 stars

Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well. Delivery was amazing I got sent straight to his h... See more

Company replied

Rated 5 out of 5 stars

Tea Mary Grey. The Tea Makers of London I bought this tea previously for my mum who lives abroad, and it quickly became her favourite. She specifically requested that I order it again, which says... See more

Company replied


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Wholesaler

About The Tea Makers of London

Written by the company

The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.

From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.

As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.

Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

502 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(502)

402 reviews in the last 12 months

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Rated 5 out of 5 stars

Great range of quality teas.

Great range of quality teas.
The tarry lapsang souchong is one of the best available. Recommended.

January 30, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Tom

Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed our range and that our Tarry Lapsang Souchong stands out as one of the best you have experienced.

We take great pride in sourcing our Lapsang Souchong from the traditional Wuyi Mountains and smoking it over resinous horsetail pine to achieve that distinct, bold aroma, and light, spicy flavour profile. It is fantastic to know that its unique, smoky character hit the mark for you.

We truly appreciate your recommendation and look forward to welcoming you back for your next brew!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Excellent tea

Delivery prompt. Tea excellent and good value. Highly recommended.

June 9, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello,

Thank you so much for the wonderful review!

We are thrilled to hear that you enjoyed the excellent quality and value of our tea, as well as our prompt delivery.

Your recommendation means a lot to us and we look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Kathleen

Thank you so much for the fantastic review!

We are delighted to hear that our team were able to offer you some great advice and that you loved our tea. Your support means a lot to us, and we look forward to welcoming you back soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Very quick turn around from order to…

Very quick turn around from order to delivery and my items are exactly as described. Happy tea drinker! 🫖

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Jo

Thank you so much for the kind words!

We are thrilled to hear that your order arrived quickly and that your items were exactly what you expected. There is nothing better than a perfect cup of tea, and we are delighted to have your day a little brighter.

Thank you for choosing us and happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Mr Bramley

Thank you so much for the wonderful review! We are delighted to hear that you enjoyed our tea and were happy with the fast delivery.

We appreciate your support and look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Friendly and organised a great service

Friendly and organised a great service

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Ambrose

Thank you so much for the kind words! We are thrilled to hear that you found our service friendly and organised. Providing a great experience for our customers is always our top priority, and your feedback means a lot to our team.

We look forward to serving you again in the future. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Darjeeling from The Tea makers of London

I always get my Darjeeling from The Tea Makers of London and this time it arrived the following day (just standard delivery). The quality of the tea is excellent.

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Adam

Thank you so much for your wonderful review! We are delighted to hear that your Darjeeling House Blend arrived so quickly with our standard delivery.

Our House Blend is a truly special First Flush Darjeeling, crafted from early spring leaves to bring out those signature floral aromas and delicate muscatel notes. It is fantastic to know that you enjoyed the excellent quality of the tea.

Thank you for your support and we look forward to supplying your next brew soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Great product

Great product, fast dispatch. Pleasure to shop with

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Erika

Thank you so much for the kind review! We are delighted to hear that you had a great experience and that your order arrived quickly. We truly appreciate your business and look forward to welcoming you back again for your next batch soon.

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Best Tea Company in UK

Prompt delivery subscription for the best Teas in the UK. Great service!

June 9, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Skui

Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying you tea subscription and that our service has met your expectations. Delivering the best teas is our passion, and your feedback means the world to our team.

Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

A long time in the bag.

For many years I have used tea bags in a mug, but have become disapointed with the quality. I purchased loose tea (English Breakfast) from the Team Makers of London as a trial. The order was delivered within a few days. Having tried the usual infusers in a mug, I purchased an insulated tea pot. I was pleasantly surprised at the change. Not so strong as some I have tasted, but a very good flavor. Will be ordering more soon.

June 1, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Graham

Thank you for taking the time to share your experience with us!

We are thrilled to hear that your transition from from teabags to our loose-leaf English Breakfast tea has been such a pleasant surprise. We take great pride in crafting a blend that offers a refined, clean structure with a bright copper infusion and that signature lingering malty finish, so it is wonderful to know the flavour hit the right note for you.

Upgrading to an insulated teapot is the perfect way to truly appreciate the elegant briskness and rich body of a premium loose-leaf tea.

Thank you for your order and your kind review. We look forward to welcoming you back for your next batch soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

I will buy again!

A splendid company, all their teas are very reasonably priced.
I recommend!

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Christopher

Thank you so much for the kind review! We are delighted to hear that you are enjoying our selection and find our pricing reasonable.

Your recommendation means the world to us. Happy brewing, and we look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Swift delivery and the best Madagascar…

Swift delivery and the best Madagascar Chai ever. Thank you.

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Sue

Thank you so much for the wonderful review! We are absolutely thrilled to hear that our Chai of Madagascar has become your favourite and that it arrived swiftly.

We crafted this blend to offer a luxurious, comforting, and naturally sweet herbal alternative to traditional Black Chai, so knowing it brought you such a beautiful cup is incredibly rewarding.

We truly appreciate your support and look forward to sharing many more comforting cups with you in the future!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Amazing & unique tea’s

So glad I was recommended this company. Amazing specialist tea’s, I particularly like the Rosebud tea. Easy to order website, quick delivery. I haven’t needed to contact customer service yet

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Julie

Thank you so much for taking the time to share your lovely review! We are absolutely thrilled to hear that you were recommended to us and that you are enjoying our specialist selection of teas.

Our Whole Rose Buds are indeed a truly special and elegant blend, and we are delighted that its soothing aroma and delicate flavour have become a favourite part of your tea routine. It is also wonderful to know that you found our website easy to navigate and that your delivery arrived promptly.

We appreciate your support and look forward to welcoming you back for your next tea discovery. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

All good

Order received - tea is perfect

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Kar Zal

Thank you for reaching out, and we sincerely apologise for the delay and any confusion regarding your order tracking status.

For orders within the EU, delivery can occasionally take up to 4 weeks to arrive due to standard shipping and customs processing. Please note, for orders dispatched to the EU with standard shipping, we do not offer live tracking updates.

If your order does not arrive after the 4-week mark, please contact our support team, directly at sales@theteamakers.co.uk with your order number, and we will immediately investigate the issue.

Thank you for your patience and understanding.

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Aromatic tea

My Earl Grey package (125 g. tin/tea caddy) arrived promptly and the leaves were highly aromatic. After being steeped, the tea tasted so fresh and fragrant.
Absolutely terrific!

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Richard

Thank you so much for the wonderful review!

We are absolutely thrilled to hear that your Supreme Earl Grey arrived promptly and that you enjoyed the vibrant aroma and fresh, fragrant taste of the loose leaves. We take great pride in our Earl Grey; from the carefully selected Ceylon black tea leaves to the touch of bergamot and beautiful blue cornflowers, so knowing it hit the mark for you made our day.

It truly is the perfect brew to help you slow down and take a well deserved break. Enjoy your future tea moments, and thank you for being a part of our tea community!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Fantastic tea

Fantastic tea. Absolutely love the Early Grey Supreme

June 8, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello,

Thank you for your kind feedback! We are thrilled to hear that you are absolutely loving our Supreme Earl Grey. It's definitely a favourite of ours too. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Very prompt with delivery and the teas…

Very prompt with delivery and the teas I had were delicious, especially the English breakfast one

June 5, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Delia

Thank you so much for the fantastic review!

We are delighted to hear that you enjoyed our prompt delivery and loved the teas, our English Breakfast is definitely a favourite. We truly appreciate your feedback and look forward to serving you again soon!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Super earl gray

Super earl gray and quick response and posted straight away

June 1, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Soley

Thank you so much for the wonderful review!

We are absolutely thrilled to hear that you loved our Supreme Earl Grey and that our team could get it packed and posted out to you so quickly. We always aim to provide top-notch service to match our top-quality tea.

For us the Supreme Earl Grey is truly special, from the vibrant blue cornflowers mixed into the fine Ceylon black tea leaves to those bright, citrusy bergamot notes. It's the ultimate brew for taking a well-deserved moment to slow down and relax during the day.

We look forward to sending more of your favourite blends your way soon. Happy brewing!

Many Thanks,
The Tea Makers of London

Rated 4 out of 5 stars

Very quick service

Very quick service. Tea was delivered one day late, due to courier error. But The Tea makers resolved the issue. Would buy from them again.

June 5, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Apex

Thank you so much for your review and for taking the time to share your experience!

We are so glad we could help get the delivery issue sorted out for you quickly. While we always aim for seamless next-day delivery, we're happy our team could resolve the issue and make things right.

Your kind words and willingness to buy from us again mean the world to us. We look forward to serving you your next batch of tea!

Many Thanks,
The Tea Makers of London

Rated 5 out of 5 stars

Such high-quality products

Such high-quality products, particularly the green teas which I have enjoyed in the last two weeks. Very prompt service and user friendly website. T2 used to be my favourite supplier before Brexit but now I shall order From Tea Makers.

June 5, 2026
The Tea Makers of London logo

Reply from The Tea Makers of London

Hello, Richard

Thank you so much for taking the time to share such a wonderful review! We are absolutely delighted to hear that you are enjoying our high-quality green teas and that they have made such a positive impression over the last two weeks.

Providing a user-friendly website experience and prompt, reliable service are top priorities for us, so it is fantastic to know we met your expectations. We are incredibly proud to be your new go-to tea supplier and look forward to sharing many more exceptional blends with you in the future. Happy brewing!

Many Thanks,
The Tea Makers of London

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