The Thinking Traveller Reviews 1,191

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally pleasant, helpful, and kind, often going above and beyond to assist with various needs and planning activities. The service provided is frequently described as perfect, efficient, and seamless, with many appreciating the proactive communication and support from local teams and agents. Reviewers are particularly impressed with the quality of the villas, which are often described as spectacular, beautiful, and well-equipped, exceeding expectations in design and amenities, and located in stunning settings. However, some people were dissatisfied with certain aspects, including issues with villa amenities being outdated or poorly maintained, such as cold pools, lack of hot water, or broken fixtures. A few other people also felt that some villa locations were strange or run down, with noisy neighbors or construction nearby, and that the concierge service occasionally made mistakes with transfers or deliveries.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, kindness, and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and seamless... See more

Location

Reviewers highlight positive aspects of location, often praising beautiful views and convenient access to... See more

Quality

Reviewers mention positive feedback about quality, with many describing villas as spectacular, outstanding,... See more

Facilities

Customers had positive experiences with facilities, often describing them as beautiful, well-appointed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025. Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding c... See more

Company replied

Rated 5 out of 5 stars

Thank you The Thinking traveller for fixing the perfect holiday for us on Paxos. The villa lived up to and beyond our expectations and you gave us all the options for transport well in advance which t... See more

Company replied

Rated 5 out of 5 stars

They certainly do not oversell their villas, what you see on their website is how it is and our villa was quite simply amazing. The thoughtful extras (like some groceries in the villa on arrival) make... See more

Company replied

Rated 5 out of 5 stars

Antonia was so helpful in 2024 when we were securing our Villa and switching from Sicily to Puglia. Francesco, upon arrival came to meet our group of 14 to explain and take care of any necessities at... See more

Company replied


Company details

  1. Vacation Rental
  2. Group Accommodation
  3. Vacation Home Rental Agency

About The Thinking Traveller

Written by the company

Since 2002, The Thinking Traveller has offered unique access to the most desirable villas in the heart of the Mediterranean. The company’s success – including being voted Best Villa Rental Company nine times at the Condé Nast Traveller Readers’ Choice Awards - is based on three founding principles: exclusive villas, unrivalled local knowledge and thoughtful personal service. We invite clients to leave their feedback following their return from holiday to ensure it reflects their overall experience with us.

EXPLORE GREECE
EXPLORE SICILY
EXPLORE PUGLIA
EXPLORE CORSICA

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This Thinking Traveller is fantastic…

This Thinking Traveller is fantastic from start to finish. The booking experience, communication and assistance when away is amazing. The villa had breathtaking views and yet was in easy reach of everything we wanted. No wonder they win awards !

September 7, 2025
Unprompted review
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Reply from The Thinking Traveller

Its always great to hear everything lived up to expectations from start to finish.

Thanks also for taking the time to review us (and keep an eye out for another award announcement!)

The Thinking Traveller Team

Rated 5 out of 5 stars

Safe bet

Rented for the 4. time houses from the thinking traveller. Always a safe bet, most beautiful houses, stunning locations and top service!!

September 16, 2025
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Reply from The Thinking Traveller

Thanks for the great review and for your repeat booking!

Where to next?

The Thinking Traveller Team

Rated 5 out of 5 stars

Giovanna and Frederika were fantastic

Giovanna and Frederika were fantastic. We had a major problem with my wife’s health and they helped organise doctors, nurses etc. Villa was fantastic

September 8, 2025
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Reply from The Thinking Traveller

Thanks for reviewing us and we hope everything is OK with your wife. Unexpected issues are when the local team really come into their own and it great to hear they provided everything you needed.


The Thinking Traveller Team

Rated 5 out of 5 stars

Masseria Cisterna Rossa --Better than Advertised!

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025.

Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding condition. Surrounding area has so much to do from seashore to hiking to interesting places like Lecce and Otranto.
The staff particularly Annalisa is beyond pleasant and excellent in every respect. Annalisa could not do enough for us --all with a great smile every day!! A great cook to boot.

September 13, 2025
Unprompted review
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Reply from The Thinking Traveller

Thank you for the lovely comments about the team at Masseria Cisterna Rossa.

Sounds like you made the most of the villa and the surrounding area!

Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Our experience was good by all account

Our experience was good by all acccounts : perfect service from the agency, in particular from the local representative who was always available, always had a nice place to go, managed our reservatations, just perfect. The house is perfectly situated, just one minute walk from the beach, even better than anticipated. Luca, the house owner, prepared us a very warm welcome and dealt with our request during our stay diligently and nicel. Big five to the whole team!

August 29, 2025
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Reply from The Thinking Traveller

Thanks for the lovely review. Really pleased to hear you were looked after so well by the local team and enjoyed your stay with us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent villa

Excellent villa, great service, not overbearing but you knew the team were there and available if needed. We stayed at the Villa Pigio Poggio, the views were unreal and the location very peaceful.

September 6, 2025
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Reply from The Thinking Traveller

Lovely to hear that you enjoyed your time at Villa Pigio Poggio, it really does have spectacular views.

Its also lovely to hear the local team looked after you so well. Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Amazing apartment in Cefalu

Amazing apartment in Cefalu. Close to shops and restaurants, beautifully furnished and super comfortable and well equipped. The gorgeous balcony overlooks the beach and faces the sunset, we must have taken hundreds of photos! The service from the company was wonderful from start to finish. Friendly and helpful communication beforehand and then, when we were in Cefalu, the local team lokked after us so well. They arranged luxurious transfers to and from the airport, gave us recommendations for where to eat and were always on the end of WhatsApp to answer any questions or help us out. The difficulty will be using any other company for our next holiday!

September 3, 2025
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Reply from The Thinking Traveller

What a lovely review to read. Thank you for the kind words. It always great to hear when everything works so well and very pleasing to hear your holiday was a success from start to finish.

And BTW - you don't need to use any other company as we are very happy to help arrange next years holiday!

The Thinking Traveller Team

Rated 4 out of 5 stars

The outdoor areas were really…

The outdoor areas were really wonderful.
Bedrooms very comfortable and spacious.
Staff were helpful however I found kitchen items a bit old. Knifes were very very unsharp, cutely they used for us was not nice even though there was better cutlery in another draw and kitchen drawers were messy and hard to find items. Kitchen could have been better organised and cleaner. Also, did pre shop but ordered enough fruit for 2 weeks and most was too soft after 3 days. A bit of a waste. A lesson for future but overall it was great. Just pointing out a few negatives.

September 3, 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us. Its always very helpful to hear feedback (both good and bad) and we will make sure the local team and the owner are made aware so we can improve the experience for the next guests.

Its great to hear that overall the holiday was great.

The Thinking Traveller Team

Rated 5 out of 5 stars

Top quality accommodation and customer service

The team at The Thinking Traveller were super helpful and sympathetic to our travel needs. We contacted them at short notice to help find us some holiday accommodation in Sicily. We stayed in Ortigia. The house exceeded our expectations and the communication before and during our stay was excellent. I would definitely recommend the team and company and hope to use them again soon.

August 23, 2025
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Reply from The Thinking Traveller

Thank you for the review and its great to hear everything worked out well for your stay in Sicily.

Thanks also for the recommendation.

The Thinking Traveller Team

Rated 4 out of 5 stars

Hosts were charming and went out of…

Hosts were charming and went out of their way to please us. Anastasia was very helpful.

September 3, 2025
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Reply from The Thinking Traveller

Thanks for the review and great to hear the hosts looked after you so well.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent service

Excellent service. They made the whole process really easy from start to finish. Both the UK and Italy teams were very knowledgeable about the villa and the area and provided great recommendations.

September 1, 2025
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Reply from The Thinking Traveller

Its lovely to hear everything went well from start to finish and you enjoyed your holiday.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Villa Michaela was just perfect in…

Villa Michaela was just perfect in every way. From the staff to the location, everything was just amazing. The Chefs we outstanding and the quality of the food was above any restaurant. Thank you for such a perfect special week.

August 27, 2025
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Reply from The Thinking Traveller

Thank you for your review and very pleased to hear you enjoyed your time at Villa Michaela. We will feed back your lovely comments to the local team and the chef.

The Thinking Traveller Team

Rated 5 out of 5 stars

Great choice of villas

Great choice of villas. Excellent service both before and during our holiday.

August 27, 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us.

Its great to hear you were happy with the service you received and most importantly the villa you stayed in.

The Thinking Traveller Team

Rated 5 out of 5 stars

Great agency. Recommend

We stayed with at a villa in Greece we booked via The Thinking Traveller. We had an excellent experience from enquiry through booking through to the final villa and onsite support. They provide a high touch, high thought service and are pragmatic and user friendly.

August 27, 2025
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Reply from The Thinking Traveller

Its great to hear you enjoyed the experience from start to finish - and most importantly during your holiday.

Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

We loved our stay there

We loved our stay there, Gina and her son were the best!! The food was exceptional and the space of the villa fit our family perfectly! If there was a small downside it would be the lack of adequate laundry facilities and in some of the rooms, it would be great to have a larger bed and new mattress’s. We loved our stay and would highly recommend this villa

August 26, 2025
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Reply from The Thinking Traveller

Thanks for the review and the feedback. We will feed this back to the owner and local team.

Overall it sounds like you still had a great stay so very pleased to hear these small issues didn't impact too seriously on your holiday.

The Thinking Traveller Team

Rated 5 out of 5 stars

We rented two houses with the Thinking…

We rented two houses with the Thinking Traveller, one in Puglia last summer and one in Corsica this year. Both houses were lovely, furnished with taste and care, fully equipped. The house in Corsica (Casonu) had an amazing location. Both local teams were great and very helpful. Just a couple of details to improve the comfort of the interior: bedside tables in the bedrooms would have been handy. The living space on the ground floor is lovely but very small- the sofa is tiny and uncomfortable.

August 19, 2025
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Reply from The Thinking Traveller

Thank you for the review and sharing your experience.

Its great to hear that the local teams looked after you in both Puglia and Corsica.

We have passed on your comments to the villa owners who are always looking to improve the guest experience, so thank you for taking the time to share your observations.

The Thinking Traveller Team

Rated 4 out of 5 stars

Fantastic sunsets

Great villa, breathtaking views of the sea and the volcano, great terrace with fantastic sunsets, great local support from Thinking Traveller
Unfortunately, not everything in the villa was working when we arrived, some things were broken and it took a long time till they where repaired, the included cleaning service could have been better

August 19, 2025
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Reply from The Thinking Traveller

Thank you for your kind words about the villa, the views, and our local team — we're so glad you enjoyed the sunsets! We're sorry to hear that some aspects of the villa weren't up to standard on arrival, and I know that the team have been in touch since you returned. We do hope to welcome you back soon for an even better experience

Rated 5 out of 5 stars

We loved our home in Puglia…

We loved our home in Puglia…just beautiful and a great escape. The concierge services, both before the trip and during the week, were excellent. We are a family of 7 and had great plans and flexibility. We are excited to do another trip soon.

August 19, 2025
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Reply from The Thinking Traveller

Its great to hear you enjoyed your family trip to Puglia and all the arrangements worked for you.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

We stayed at the villa DIETRO AL MURO, Noto

We stayed at the villa DIETRO AL MURO, Aug. 9 to Aug.16, 2025. This was for a special celebration for our 60th anniversary, accompanied by our son and daughter in law. Arrangement, details with The Thinking Traveler were 5 star. The office was excellent in providing details, excursions and the local hosts were very helpfull for any of our needs. They even supplied a gift of local wine for our anniversary.
The villa itself is very modern in design, amenities were great. Pool outstanding. Overall the villa needs some love and care. There is only AC in the bedrooms, it needs AC in the kitchen and living room. The ladies found it too hot to cook in the kitchen, even with the fan on. The outdoor furniture is old and dated, cushions, sofa are stained and need replacement. The outdoor garden was a mess of weeds, so we did not partake of the herbs and tomatoes growing there. Unfortunately on our very last day there was a freak, very serious storm, heavy winds, rain and massive hail, that did a lot of damage to bamboo curtains outside, blew over 1 of the pool shade pergolas and damaged it. Our rental care received bad damage from the hail all over.
I hope the owner considers our comments in a positive way, to improve this beautiful villa!

August 26, 2025
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Reply from The Thinking Traveller

Thank you for choosing Villa Dietro al Muro for such a special celebration — we're honoured to have been part of your 60th anniversary. We're delighted you enjoyed the service and amenities, and we truly appreciate your constructive feedback. It’s invaluable in helping us and the villa owner enhance the experience for future guests.

Rated 5 out of 5 stars

Top notch villa rental company

Top notch villa rental company
Everyone we met and spoke to was really focussed on making sure we had a great holiday, that was properly tailored to our individual needs. Experts in their field from initial inquiry to visiting the villa. Excellent selection of villas - really high quality.

August 19, 2025
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Reply from The Thinking Traveller

Thanks for the lovely review. Everyone does indeed work very hard to tailor each holiday to the customers so its wonderful to see that recognised.

The Thinking Traveller Team

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