Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more
The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more
As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more
Company details
Written by the company
Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.
Contact info
PO Box 154 Flinders Lane, 3000, Melbourne, Australia
- (03) 9498 1554
- info@theticketmerchant.com.au
- theticketmerchant.com.au
4.8
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Was hesitant to buy off this website but the tickets were great, had no dramas whatsoever. Will be coming back!
April 10, 2026
Unprompted review
Absolutely fantastic experience
Absolutely fantastic experience. The cast were really energetic and still had all the moves from the show. It was a great crowd attending too. Lots of fun. A great night!
April 8, 2026
Unprompted review
Great music great people and helpful…
Great music great people and helpful security and staff
April 8, 2026
Unprompted review
User friendly and prompt
Easy to buy tickets and the seats we preferred. User friendly Web. Quick turn aroundcwith tickets issued. Happily recommended.
April 6, 2026
Unprompted review
Very legitimate resell site for tickets…
Very legitimate resell site for tickets I believe I got a fair price for footy tickets to the Hawthorn vs Geelong Easter game. Easy process purchasing and got my tickets immediately same day. Would highly recommend
April 6, 2026
Unprompted review
Great experience purchasing AFL tickets…
Great experience purchasing AFL tickets A+
April 4, 2026
Unprompted review
Everything was very well one and all…
Everything was very well one and all the staff are so nice
April 5, 2026
Unprompted review
Amazing before we entered the door
Amazing before we entered the door, vibe, was sublime, cloak room ambiance, facilities not many a place in Australia matches, beautiful crowd, no fuss getting down to general admission through the music fans, a night for the memory bank🫶
April 3, 2026
Unprompted review
Great venue and absolutely love seeing…
Great venue and absolutely love seeing counting crows in such an intimate setting
April 4, 2026
Unprompted review
Going there with great amsphere and…
Going there with great amsphere and manly winning!
April 2, 2026
Unprompted review
Dolphin Supporter
Even though the result wasn’t what I wanted it was still a good even and to offer support to our local team. As there were more Dolphins 🐬 supporters the atmosphere was still good.
April 2, 2026
Unprompted review
Ticket Merchant was an efficient way to…
Ticket Merchant was an efficient way to purchase and transfer tickets. The communication was effective and I recommend the Ticket Merchant system.
April 2, 2026
Unprompted review
Easy Purchase and Awesome Family Nighg Out
Easy Purchase and Great ticket allocation to the AFL Brisbane/Collingwood game at the Gabba. We found transferring individual tickets to each person a breeze. The Gabba is a grrat damily location, plenty of transport and staff awesome getting the crowd inside on time. Fantastic night.
April 2, 2026
Unprompted review
No ticket proof
So frustrated a month after purchasing tickets still no proof via email. I have to login every time to check I still have the tickets.
April 1, 2026
Unprompted review
Reply from Ticket Merchant
Hi, thank you for taking the time to reach out to us. We are very sorry to hear that you are having trouble locating your order confirmation email. If you are not able to locate this email in your primary inbox please also try checking your junk/spam folder incase it ended up in there.
Unfortunately we have not been able to match this review to any orders without more information but we would love to assist you with this. Please contact our team on 03 9498 1554 or email us at info@theticketmerchant.com.au.
Had a great experience with ticket…
Had a great experience with ticket merchant smooth easy process.
March 27, 2026
Unprompted review
Highly recommended- I’ll definitely be back!
I’d never used this company so was a little wary. However the 30000+ reviews reassured me. The transaction was simple, great visuals of the seating areas, and no hassles with scanning the ticket at the venue
Highly recommend and will definitely be back for more! 🙏 🙌
March 23, 2026
Unprompted review
I enjoyed every single second of it.
I enjoyed every single second of it.
March 29, 2026
Unprompted review
Tickets didn’t arrive in email
Tickets didn’t arrive in email, so I had to ring on two occasions to check where tickets were. Eventually during my last call Karen transferred tickets via text message. Seats were great , game was good.
March 28, 2026
Unprompted review
Easy to purchase the tickets and got…
Easy to purchase the tickets and got them soon after
March 28, 2026
Unprompted review
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