Ticket Merchant Reviews 4,800

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the entire process, from selecting and purchasing tickets to receiving them on time, often via email or text, which contributes to a stress-free experience. The service is consistently praised for its efficiency and user-friendliness, with many appreciating the smooth website experience on both PC and mobile devices. Reviewers also commend the helpful and friendly staff at events, who contribute to an enjoyable atmosphere and ensure smooth entry and navigation. However, some customers were not happy with delays in receiving their tickets via email after purchase, requiring them to log in repeatedly to check their status. Additionally, a few people mentioned difficulties in finding information about event timings and felt that more staff engagement or clearer announcements at venues would improve the overall experience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and seamlessness of the... See more

Service

People report positive experiences with service, noting that everything from booking to the show itself ran... See more

Order

Clients share positive opinions on order, with many reviewers finding the ticket purchasing process very easy... See more

Staff

Customers generally report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Website

Users describe positive interactions with the website, finding it user-friendly and easy to navigate on both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The buying process was very easy

The buying process was very easy, just wish they had an option to add your tickets to your apple wallet instead of needing to download the app or have each ticket document downloaded but that’s my only suggestion for making it easier :)

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Regular communication

Regular communication, keeping me updated, gave me reassurance that my tickets were secure and on their way. Easily downloaded and scanned at the door resulting in a fantastic night with Jimmy Carr.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Authentic Ed

Seeing Ed Sheeran live was nothing short of incredible. From the moment he stepped on stage, the energy was electric — yet somehow intimate at the same time. His ability to command a massive crowd with just his guitar, loop pedal, and raw talent is genuinely mesmerising.

Vocally, he was flawless. Every song sounded as good as — if not better than — the recorded versions, and his emotional delivery made the whole experience feel personal. Whether he was performing upbeat crowd favourites that had everyone dancing or slowing things down for heartfelt ballads, he created beautiful moments that the audience was completely immersed in.

What stood out most was his authenticity. His storytelling between songs, humour, and genuine gratitude toward the crowd made the concert feel warm and connected rather than just a performance. The loop pedal work was fascinating to watch and reminded everyone just how musically gifted he is.

The production was spectacular without overshadowing him — stunning visuals, clever lighting, and a stage setup that allowed everyone to feel included. But ultimately, it was his talent and heart that carried the night.

A brilliant, feel-good concert that leaves you smiling, singing all the way home, and reminded why he’s one of the most loved performers in the world.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Mgk concert was life changing

The people around us in the arena made it such a cool vibe and tickets where easy to get, navigate and the staff working the food options where all so friendly and nice.
Will be using it to see more concerts.

Seeing mgk was a highlight to my life and will cherish it forever

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, tickets were kept behind my login and simple to access at the entry gate to the concert. Look forward to the next one. 🤘

April 12, 2026
Unprompted review
Rated 4 out of 5 stars

The music was fantastic

The music was fantastic. Overall a good night but the weather was extreme and think it would have been good to postpone. Venue great and was happy to initially pay $59.00 for a carafe of wine which included two plastic cups and an ice bucket but after that just wanted the carafe.. Did not need multiple cups and buckets.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Simple

Recieved tickets super early and the whole process was extremely simple.

Would purchase tickets through Ticket Merchant again for sure.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Best night ever

Didn’t know where our seats would be upon purchasing and once at event had amazing seats with a great view. Easy process, great value and an amazing experience at MGK

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased tickets to the sold out MGK…

Purchased tickets to the sold out MGK tour in Melbourne. Was a little sceptical at the start but entry into the venue was smooth and tickets worked with no problems at all 10/10 would purchase through these guys again

April 11, 2026
Unprompted review

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