Ticket Merchant Reviews 4,800

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the entire process, from selecting and purchasing tickets to receiving them on time, often via email or text, which contributes to a stress-free experience. The service is consistently praised for its efficiency and user-friendliness, with many appreciating the smooth website experience on both PC and mobile devices. Reviewers also commend the helpful and friendly staff at events, who contribute to an enjoyable atmosphere and ensure smooth entry and navigation. However, some customers were not happy with delays in receiving their tickets via email after purchase, requiring them to log in repeatedly to check their status. Additionally, a few people mentioned difficulties in finding information about event timings and felt that more staff engagement or clearer announcements at venues would improve the overall experience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and seamlessness of the... See more

Service

People report positive experiences with service, noting that everything from booking to the show itself ran... See more

Order

Clients share positive opinions on order, with many reviewers finding the ticket purchasing process very easy... See more

Staff

Customers generally report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Website

Users describe positive interactions with the website, finding it user-friendly and easy to navigate on both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

More than a concert, a memory in the making

From start to finish, our experience with Ticket Merchant was seamless, but what really stood out was the memory we walked away with! Watching Mumford & Sons live was nothing short of magical. The energy, the rawness, the connection, it was one of those nights you don’t just attend, you feel.
We danced, we sang, and yes… there were even a few emotional moments (in the best way). At one point, Marcus ran all the way up into the crowd, right next to us, and it honestly felt surreal. A moment we’ll be talking about for years to come.
Thank you for helping create such a smooth and stress-free experience. It allowed us to be fully present and soak up every second.
Memories like this are priceless… but winning $500 voucher would definitely help us do it all over again! 😉

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Loved the concert

Loved the concert! It was amazing! 10/10 ticket sale was disappointing and I purchased tickets for over $250 and could have got them on the day, same tickets through ticketek for $200

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy

Super easy. Bought tickets for Mumford & Sons Melbourne. Tickets delivered via email for download - seamless

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I took my wife out for a date night to…

I took my wife out for a date night to see Jeff Goldblum and the Mildred Schnitzer Band and we had an absolutely wonderful night out. As always, Ticketmaster is my preferred ticketing company. Everything they do is easy and ensures I make no mistakes (which I can tend to do) 😂

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

What a treat

We saw Jeff Goldblum last night and it was brilliant.

Easy access to venue and seats, and great service by staff.

The show was wonderful and Jeff was awesome

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Watched a match round 8 NRL at Suncorp…

Watched a match round 8 NRL at Suncorp Stadium and the view was incredible from the stands. Very family-friendly atmosphere, food options were decent, and an all-around great night out.

Thanks to Ticket Merchant all went as smoothly as description on website and as team we spoke to said would 10/10.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

performance was great

performance was great, Jimmy was great at engaging with audiences. However , lack of bar staff was ridiculous, bar only open for 2hrs and it takes over 20 mins for drinks.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

HOTA is the best!

Daniel Sloss has been a top comedian I’ve wanted to see for many years now and he blew my expectations through the roof!! He was so incredibly funny but he still makes you question your morals which is why I think he’s such an amazing artist. His opener was hilarious as well. Honestly the perfect person to open for Daniel. The location was amazing. Getting in and out was very easy. It was very well organised, probably one of the best venues organisation wise. The staff were very welcoming and friendly. Margarita cart outside which you could get in either a glass or a takeaway so you could enjoy one during the show. Was just an amazing night.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel Sloss Review

Daniel Sloss was amazing and funny of course
The warm up act Kai Humphries was also amazing and very funny. I really liked how both there jokes linked up throughout the show. The venue aswell was amazing with food and drinks and many toilets for everyone. 10/10 would recommend and definitely go again.

April 21, 2026
Unprompted review

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