Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more
The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more
As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more
Company details
Written by the company
Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.
Contact info
PO Box 154 Flinders Lane, 3000, Melbourne, Australia
- (03) 9498 1554
- info@theticketmerchant.com.au
- theticketmerchant.com.au
4.8
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and easy,amazing…
Very fast and easy,amazing performance,I will definitely be back good feed back
May 2, 2026
Unprompted review
Easy to buy and save seats,and seats…
Easy to buy and save seats,and seats were amazing which made the whole experience bettet
May 1, 2026
Unprompted review
Scam tickets
Purchased tickets for a concert in Hobart (The Darkness). Barcodes never arrived and wasn't allowed entry to the concert. Door staff said several other groups had the same issue that night. Contacted for an explanation and got a brush off, no apology and no refund. A scam.
March 1, 2026
Unprompted review
Reply from Ticket Merchant
Hi Laura, thank you for taking the time to reach out to us.
We’re really sorry to hear about what happened on the night, and understand how disappointing it would have been to miss out on the event. After reviewing your order, we can confirm that your tickets, including the barcodes required for entry, were successfully sent to your email on 3 February 2026. As noted in the order confirmation, this email cannot be used for entry.
It appears the ticket email may have been missed at the time, which is why entry wasn’t permitted. We can also see that our team has since reached out to gather more information and assist further. We’d really appreciate you getting back to us so we can look into this with you and work towards a resolution. You’re also welcome to contact us directly on 03 9498 1554 or info@theticketmerchant.com.au.
Recieved tickets in a timely manner.
April 30, 2026
Unprompted review
We got allocated front row seats!
I bought tickets to an MCG game and selected a section of a ticket. I ended up getting allocated front row seats (literally the front row) and it was such a surprise!
April 30, 2026
Unprompted review
Great show but pushy staff.
Show was fantastic with incredible sound and lighting. Ushers were pushy from arrival until leaving. Treating me like I’ve never been to a stadium before to barking at me that I can’t take a can in when I was nowhere near ready to enter the hall. Drinks expensive. Nice short lines though.
April 28, 2026
Unprompted review
Great concert experience and fantastic…
Great concert experience and fantastic venue for live events. The atmosphere was excellent and the show itself outstanding. The venue was well organised though having a few more staff on the floor to help guide queues to less crowded bars and toilets would help improve the flow. The team could also engage a bit more with patrons. More seating options would also be appreciated. As BEC is quite far from the city, many people arrive early to make a full evening of it, so improving comfort during that time would make a big difference and improve sales for the venue!
April 28, 2026
Unprompted review
Any Teletech event is easily one of my…
Any Teletech event is easily one of my favourite experiences of the year! PICA is always a great venue with amazing staff
April 25, 2026
Unprompted review
Was a great event experience
Was a great event experience.
Everything ran smoothly from parking, helpful staff showing us where seats were located.
Ease & amount of food/bar stalls.
Well setup & easy to navigate our way entire time.
Jimmy Carr is amazing we so luv him.
Will purchase tickets thru again x
April 27, 2026
Unprompted review
Wonderful experience
Had no trouble getting our tickets, had no trouble getting to our seats for the show on time even though the show we were at was over 4000 people. We had a great night and a wonderful experience!
April 26, 2026
Unprompted review
Absolutely brilliant!
Absolutely brilliant!
How one man can remember all the punch lines and be so witty at the same time.
What a brilliant show.
April 26, 2026
Unprompted review
Jimmy Carr Cairns
The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The only thing that could be improved would be the long wait times for food and drinks prior to the show starting.
April 26, 2026
Unprompted review
Great experience at Jimmy Carr!
Got the tickets I wanted for Jimmy Carr in Cairns. Loved the show and ticket merchant made it possible to get the section I wanted when it was sold out by Ticketek. I’m so glad I went with ticket merchant! No hassle, no problems….could just relax and enjoy the show!
April 26, 2026
Unprompted review
Easy to use platform.
April 26, 2026
Unprompted review
best time!
from when i walked in till when i left the vibes were high the whole time had the best experience ever and can honestly say its been the best teletek event i have been to and i have been to many. also getting my tickets from ticket merchant was easy and stress free as i got my ticket a day before the event and was so much fun thankyou!!!
April 25, 2026
Unprompted review
The venue was Aweosme
The venue was Aweosme . It was open air , plenty of space to spread out and dance - plenty of places to sit down. The food trucks were great - toilets are an issue at every venue but there was enough while the time we were there I don’t think we waited too long. I love this venue
March 14, 2026
Unprompted review
Mumford & Sons concert Melbourne
Buying the tickets for this concert was an easy process. Communication from Ticket Merchant was great, keeping me updated with information as the date approached.
The concert itself was amazing! The quickest 2 hours of my life. Loved every minute.
April 25, 2026
Unprompted review
We purchased tickets for Mumford and…
We purchased tickets for Mumford and Sons from Ticket Merchant online, and I was a bit apprehensive, but absolutely no drama. Tickets worked perfectly and the Mumford show was everything and more. Loved every minute.
April 25, 2026
Unprompted review
Rabbitohs crush Storm 🙂
Great easy way to purchase your tickets.
Great experience 👍
April 25, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.