Ticket Merchant Reviews 4,799

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the entire process, from selecting and purchasing tickets to receiving them on time, often via email or text, which contributes to a stress-free experience. The service is consistently praised for its efficiency and user-friendliness, with many appreciating the smooth website experience on both PC and mobile devices. Reviewers also commend the helpful and friendly staff at events, who contribute to an enjoyable atmosphere and ensure smooth entry and navigation. However, some customers were not happy with delays in receiving their tickets via email after purchase, requiring them to log in repeatedly to check their status. Additionally, a few people mentioned difficulties in finding information about event timings and felt that more staff engagement or clearer announcements at venues would improve the overall experience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and seamlessness of the... See more

Service

People report positive experiences with service, noting that everything from booking to the show itself ran... See more

Order

Clients share positive opinions on order, with many reviewers finding the ticket purchasing process very easy... See more

Staff

Customers generally report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Website

Users describe positive interactions with the website, finding it user-friendly and easy to navigate on both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A1 First time purchaser, SOLD!

I was sceptical about these tickets on ticket merchant BUT the seats were amazing - second row - at an amazing price! I thought I had been put in the wrong spot. The secure payment - PayPal - was why I decided to buy off the site, rather than just straight credit card.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault it

Can't fault it, had way to much of a good time, If all the chairs were replaced with recliners would obviously be the next step (if always striving forwards) 😅

Electric energy!
Thank you Jimmy Carr
Epic✨

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Booked tickets August last year

Booked tickets August last year for this show to see Jimmy Carr and cause we don't get out much due to a busy life it was an awesome experience. My wife and i could not stop laughing. Thank you for helping make this night happen.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great All Round Experience

Easy process to purchase tickets online. The event was fantastic! Jimmy was hilarious and the venue was clean. Very good security and both my wife and I felt safe throughout our time at John Cain. Additionally the staff were very friendly and accommodating. Great job Ticket Merchant!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Painless booking. Affordable tickets

Tickets were closer to the stage than we were expecting. Incredibly painless ticket booking process. So relieved to see Afterpay was available for payment. Show was completely hilarious. Best night out!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, seamless transaction, easy seamless receipt of ticket, easy seamless attendance with digital ticket. Straight forward and no dramas. Thanks!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Spectacular Jimmy Carr at John Caine arena on…

Saw Jimmy Carr at John Caine arena on Wednesday night. The venue was great and our seats were incredible! Jimmy was on stage for almost two hours and did not disappoint. Funny, quick witted, engaging, wickedly inappropriate at times and intelligent, all rolled into one. My cheeks were aching by the end of the show from all the laughter! Highly recommended entertainer and venue.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend Ticket Merchant

I checked out the website to make sure it was legitimate. Was easy to use and appreciated that we could get Jimmy Carr tickets the day prior to his Melbourne show. Totally recommend using Ticket Merchandise

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

It was more than I hoped for

It was more than I hoped for. He was amazing, funny, he just flowed. I have watched heaps of him on YouTube but he exceeded all my expectations. It was brilliant. The seating was great, the screen was perfect and he was amazing.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The atmosphere was amazing

The atmosphere was amazing, the artists A.R.T and Josh Tatofi were so good we didn’t want it to end. The staff were amazing and were very helpful, A great night that we will definitely remember thank you for a great night.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Was sceptical but glad I used them

Was sceptical but glad I used them. Couldn’t get tickets to something and so used Ticket Merchant and got front row seats. No problems with the tickets annd received them before the show. Easy to use website. Had to contact customer service by email and got a reply that answered perfectly. Have now bought again for another sold out show I missed getting tickets too

May 2, 2026
Unprompted review

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