Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more
The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more
As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more
Company details
Written by the company
Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.
Contact info
PO Box 154 Flinders Lane, 3000, Melbourne, Australia
- (03) 9498 1554
- info@theticketmerchant.com.au
- theticketmerchant.com.au
4.8
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Spilt ENZ at Rod Laver
Spilt ENZ at Rod Laver, 5 stars all the way !
We bought 4 tickets and will definitely use Ticket Merchant as our "go to" ticket place 🤘😛
The website is the easiest to navigate, fast and reliable information, excellent seat choices at prices hard to beat.
The friends we went with simply could not believe the seat location, absolutely perfect, clear view of the performance close to the stage.
Thanks again Ticket Merchant.
May 13, 2026
Unprompted review
Great seeing Split Enz live
Great seeing Split Enz live , so good , throughly enjoy it😊
May 13, 2026
Unprompted review
Always a great service.
The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any angle. The info emails/texts make a big difference in taking the stress out of finding the right entry etc. Love the service!
May 13, 2026
Unprompted review
It was amazing concert and the tickets…
It was amazing concert and the tickets were very easy to purchase online
May 13, 2026
Unprompted review
Great experience
Great experience! The Tivoli is a great venue and Cameron Whitcomb is incredible!
Ticket merchant was great! Got my tickets and its trustworthy
May 12, 2026
Unprompted review
Amazing concert
The venue was an amazing place, had really efficient entrance once doors opened and also had seating in an ideal space where I could still see the stage which was ideal. Booking was easy with ticket merchant, just had to transfer tickets to my account, so simple. Absolutely loved the show it was incredible.
May 12, 2026
Unprompted review
Purchased tickets a week ago .Show in 2…
Purchased tickets a week ago .Show in 2 days .No tickets!!!.Contact person keeps saying today or tomorrow.Cant say when.This is a most unsatisfactory and stressful situation .In addition I seemed to have paid a premium when normal tickets were available at an authorised seller.Never again Ticket Merchant.
Should be reported to Consumer Affairs
and put out of business
May 13, 2026
Unprompted review
Reply from Ticket Merchant
Hi John, thank you for taking the time to share your feedback.
We completely understand how frustrating and stressful it can be when tickets have not yet been received close to the event date, and we sincerely apologise for the concern this caused.
We have located your order and can confirm that your tickets have now been successfully delivered. Our customer service team has also been in contact to ensure everything has been received correctly.
If there is anything further we can assist you with, please feel free to contact us on 03 9498 1554 or via email at info@theticketmerchant.com.au.
First time at the venue
First time at the venue. Easy entrance into the venue, good staff and security services. The view to the stage is awesome wherever you are standing along with easy access to the bars. And the sound is incredible in there, if you are looking for a smaller intimate concert experience this place was amazing. Such a beautiful building and I will definitely be looking out for more events here when I’m in Melbourne next.
May 10, 2026
Unprompted review
Cameron Whitcomb! Slay ticket master
Was super easy to navigate, our tickets hadn’t arrived a few days before the event but I emailed ticket merchant and they responded within an hour with the tickets. The event was so awesome, I’m glad I could get these tickets otherwise I wouldn’t have been able to go.
May 9, 2026
Unprompted review
It is so easy to navigate and find what…
It is so easy to navigate and find what I'm looking for. The booming process and collection of tickets is efficient and great communication on the website makes it so much easier.
May 10, 2026
Unprompted review
Easy check out and got our tickets with…
Easy check out and got our tickets with plenty of time before the event
May 10, 2026
Unprompted review
The night was amazing
The night was amazing! The line up before the event was next level but the que moved through so quick & efficiently. The night was incredible, the venue is unique & the performance from Cameron Whitcomb was incredible! 100% recommend all round!
May 9, 2026
Unprompted review
Loved the atmosphere
Loved the atmosphere, loved the experience. Obvs loved the artist!
Ticket Merchant made the whole day stress free. Highly recommend.
May 9, 2026
Unprompted review
Had an unreal time at Cameron Whitcomb…
Had an unreal time at Cameron Whitcomb last night — such a good atmosphere and he absolutely killed it live. You can tell how much passion he puts into performing and it made the whole night really special.
Only little side notes would be that the alcohol and merch prices were pretty steep, which was a bit of a sting, but overall it didn’t take away from what was an awesome show. Would definitely go again.
May 9, 2026
Unprompted review
So much fun! Phil Rosenthal was entertaining and…
Phil Rosenthal was entertaining and uplifting. Loved the storytelling and life philosophy. Always a joy to go to the Palias Theatre.
May 9, 2026
Unprompted review
Purchasing tickets
Purchasing tickets, very straightforward and easy. It was a smooth process which helps in our busy lives. Great night in Townsville.
May 8, 2026
Unprompted review
Good communication
Good communication, reliable delivery of tickets but limited choice of seat location during the purchase, but they got me my tickets and I was pleased with the service overall..
May 8, 2026
Unprompted review
Wish they sent me the tickets
Tickets were easy to buy, and there seemed to be plenty of extra information about the venue, location, and accessibility. Only issue was accessing my tickets was little bit tricky as despite saying they would be emailed to me I received nothing. Thankfully u can access ur tickets from ur profile on their website, would just have been better if they were actually sent to me.
May 8, 2026
Unprompted review
Jimmy was so funny !
Jimmy was so funny !! The whole experience was fantastic.
May 6, 2026
Unprompted review
Was apprehensive ordering from a third…
Was apprehensive ordering from a third party site but tickets arrived promptly and were as ordered.
May 7, 2026
Unprompted review
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