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Ticket Merchant Reviews 4,798

•
TrustScore 5 out of 5

4.8

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the entire process, from selecting and purchasing tickets to receiving them on time, often via email or text, which contributes to a stress-free experience. The service is consistently praised for its efficiency and user-friendliness, with many appreciating the smooth website experience on both PC and mobile devices. Reviewers also commend the helpful and friendly staff at events, who contribute to an enjoyable atmosphere and ensure smooth entry and navigation. However, some customers were not happy with delays in receiving their tickets via email after purchase, requiring them to log in repeatedly to check their status. Additionally, a few people mentioned difficulties in finding information about event timings and felt that more staff engagement or clearer announcements at venues would improve the overall experience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and seamlessness of the... See more

Service

People report positive experiences with service, noting that everything from booking to the show itself ran... See more

Order

Clients share positive opinions on order, with many reviewers finding the ticket purchasing process very easy... See more

Staff

Customers generally report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Website

Users describe positive interactions with the website, finding it user-friendly and easy to navigate on both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tickets came through the same day to my…

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again.

I was able to purchase two tickets to round 11 Collingwood Vs West Coast Scott Pendlebury 433 Record Breaking game thank you .

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, easy to claim ticket and I love that you can chat online to ask any relevant questions

May 23, 2026
Unprompted review
Rated 4 out of 5 stars

AFL tickets

Booked two tickets to go to the afl. The tickets came the next morning after I booked them. Overall smooth experience but a bit overpriced.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied !

It’s a pleasure to purchase tickets for events (given the coast involved) knowing that my purchase is secure and there’s no hassle with authenticity etc..

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time using ticket master

It was my first time using Ticketmaster, and it was amazing. I had a really good experience using it and watching the game yesterday. I will definitely come back and use it again. The staff at Marvel Stadium were also so kind and helpful. They even helped us take pictures when they knew we were visiting Australia for the first time. They were so lovely and knowledgeable about all the information we needed. Thank you, Ticketmaster and Marvel Stadium!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Everything as promised

Ordered 6 tickets to Sundays games at magic round. Easy to complete the transaction and tickets delivered as promised in the email.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wow…what an experience

Wow…what an experience! The ticket purchasing was so easy to navigate, especially with the clear and simple diagrams of the stadium. The whole experience and instructions of purchasing tickets, getting to the stadium etc was easy to follow. Looking forward to next years NRL Magic Round.

May 17, 2026
Unprompted review

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