Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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Review summary
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My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
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There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... See more
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Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
November 29, 2025
Reply from Top Villas
Good morning,
Thank you for your kind words, we truly appreciate them and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Margaret,
Thank you for you kind words about Shannon, she will be delighted to hear that she made your booking process easier!
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Disappointing Reunion Villa 193 Nothing Like the Photos
We booked a villa at Reunion Florida (Resort 193) based on the very appealing photos of the property on Top Villas' website. We were deeply disappointed in the poor standard of this so called "luxury" villa. Clearly the photos were taken years ago and therefore misrepresented the condition of the property. The villa is tired and shabby and needs to be updated. We were there in mid to late November and it was cold at night. There was only a thin bedspread on the master bed and we were cold. Next day we tried to find some extra blankets and I emailed Top Villas to ask for more but they just said they didn't provide any. Really?? We then found some in a cupboard in what was a kids' room which we weren't using.
The oven was filthy. I complained and they said they'd send someone to clean it but it was no different afterwards - we could still see the same particles of food stuck in the door hinge area. The base of the oven had old burned on stains and grime. Clearly it hadn't ever been cleaned properly.
The patio furniture was nothing like the photos on the website. It was old, very worn and shabby. The cushions had very little padding so it was uncomfortable to sit on for very long.
There was a badly cracked socket on the wall behind the coffee machine in the kitchen which we deem to be dangerous and which should be urgently repaired. There was also a high level cupboard in the laundry room which had a door that wouldn't close because a tangle of electrical cables were hanging out of it. Not at all appropriate for rental accommodation. All in all this was very disappointing and not worth the money. Top Villas' response was also disappointing. They weren't interested in anything we had to say. Don't be fooled by the glossy photos. This property is sub standard and so is Top Villas' customer service.
November 15, 2025
Unprompted review
Reply from Top Villas
Dear Marion,
Thank you for taking the time to share your feedback regarding your recent stay at Reunion Resort. We are very sorry to hear that you were disappointed with the villa you received.
We appreciate your comments regarding the photos on our website and we will reach out to the Property Manager for updates. Please note that rental homes are subject to normal wear and tear over time, however we always encourage owners to maintain their properties to a high standard.
Regarding the oven, our team arranged for it to be cleaned during your stay, however we apologise that you remained unhappy with this.
Regarding the patio furniture, we will reach out to the homeowner to discuss whether some items can be replaced or upgraded to ensure greater comfort for future guests.
We also note that the socket and cupboard door issues mentioned in your last paragraph, were not reported to Top Villas during your stay. While we were therefore unable to address them at the time, we will review these matters with the homeowner to ensure appropriate action is taken for the safety and comfort of future guests. Thank you for making us aware of these matters.
We sincerely regret that your stay was not as enjoyable as anticipated and appreciate your honest feedback, which helps us continue to improve our service and property standards.
To ensure this matter is fully addressed, we will reach out to you directly today in the hopes that we can resolve this matter to your satisfaction.
Kind regards,
Rachel
Top Villas
Top Villas Reservation
The experience with the Top Villas website and the service received from Elodie F-W was fantastic. The site was easy to use and very informative and Elodie went above and beyond to make sure I received the perfect Villa for my family vacation. We can’t wait to continue our experience with Top Villas!
November 28, 2025
Reply from Top Villas
Dear Gretchen,
Thank you so much for your kind words!
We’re delighted to hear that you had such a great experience with the Top Villas website and that Elodie was able to help you find the perfect villa for your family vacation. She’ll be thrilled to know her efforts made such a positive impact.
We look forward to welcoming you on vacation with Top Villas soon! If there’s anything you need as your trip approaches, we’re always here to help.
Kind regards,
Rachel
Top Villas
The property had everything we needed
The property had everything we needed. It was a quiet place to rest after being in a houseful of people.
November 21, 2025
Reply from Top Villas
Dear Dawn,
Thank you for your positive feedback, we truly appreciate it.
We are so pleased to hear that the villa was everything you hoped for and that you had a peaceful vacation with us.
We hope to welcome you back soon!
Kind regards,
Rachel
Top Villas
Time for an update.
We have stayed at several properties in the Reunion area, so we are aware of what to expect in a high traffic area. That said, while this location is great, the home needs some TLC. While you have access to everything you need for a weeklong stay, you need to know that everything appears to be in the same condition it was from when it originally went on the rental market. The best example I can give is that there is a really nice home theater room. The challenge is that 1/2 the chairs reclined and 1/2 were broken. Even more challenging is that it's connected to a DVD player. To be honest, I don't even know where to access DVDs today. This is easily resolved with a Amazon Fire Stick, but that wasn't available and when I asked the property management company their response was basically "deal with it." As a family, we made it work. We paid for the pool heating and it was worth it. The living space and bathrooms, albeit dated, were clean and the greater Reunion property is nice for long stays.
I think this is a great location, but hope the owners read this review and invest a little in updating as it's a great option for families.
November 27, 2025
Reply from Top Villas
Dear Eric,
Thank you for taking the time to share your feedback regarding your stay at Reunion. We are glad to hear that you enjoyed the location, the pool heating, and the overall suitability of the property for your family.
We appreciate your observations regarding areas of the home that could benefit from attention. Rental properties are naturally subject to wear over time, and your feedback about the home theater chairs and media setup is valuable. We do note, however, that the issue with the chairs was not reported to us during your stay, so we were unable to address it at the time. We will share your comments with the homeowner for consideration, including the suggestion of updating the home theater with a modern streaming option.
It’s great to hear that, despite these issues, the living spaces and bathrooms met your cleanliness expectations. Feedback like yours helps both Top Villas and the property owners ensure a better experience for future guests.
Thank you again for your review, and we hope to welcome you back on vacation with Top Villas again in the future.
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Meghann,
Thank you for your kind comments, we truly appreciate them.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
I felt very well advised
I felt very well advised. All my questions were answered very quickly. I was advised by Jean Ayala and guided very well through the entire booking procedure.
November 27, 2025
Reply from Top Villas
Dear Phillip,
Thank you for your wonderful feedback!
We’re delighted to hear that Jean was able to guide you so smoothly through the booking process and answer all your questions promptly. We look forward to welcoming you soon and hope your stay exceeds all expectations!
Kind regards,
Rachel
Top Villas
Fabulous service from Becky
Fabulous service from Becky. She was very quick to help with any queries. The villa was very easy to book. Were looking forward to seeing it in person! Becky has also stayed intouch since the booking to help accommodate our requests.
November 29, 2025
Reply from Top Villas
Dear Amy,
Thank you so much for your kind words! We’re thrilled to hear that Becky was able to assist you so promptly and make the booking process easy.
We can’t wait for you to see the villa in person and hope it exceeds your expectations!
Kind regards,
Rachel
Top Villas
The selected Villas are inviting.
The selected Villas are inviting and very luxurious. They are intriguing enough to draw individuals to search further.
November 27, 2025
Reply from Top Villas
Dear Shirley,
Thank you for your kind words regarding our villas.
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
I went with Top Villas because I…
I went with Top Villas because I couldn’t handle everything that needed to be done for a family vacation on my own. The prices are reasonable and they are very helpful.
November 27, 2025
Reply from Top Villas
Dear Julie,
Thank you for your positive feedback regarding our booking process, we truly appreciate it!
I am so glad that we were able to help you book your next vacation and we hope you have a lovely time.
Kind regards,
Rachel
Top Villas
Shannon was quick with finding exactly…
Shannon was quick with finding exactly what I wanted for all my famous needs
November 27, 2025
Reply from Top Villas
Dear Tisha,
Thank you for your kind comments regarding Shannon!
We are so pleased that she was able to help book your reservation and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Cute cottage in LaJolla
The company was great, good communication and quick to respond to our questions. Check in and check out was easy. The house was cute, and in a great location for walking everywhere in LaJolla including restaurants and grocery stores. The beds were comfortable and the linens were really nice.I would probably rent there again, with some improvements. Throughout the house there were signs of deferred maintenance. Aside from the fact that it could use an interior paint job and a deep cleaning, the faucet in the kitchen needs replacing, it is vertical loose. The low quality cookware is scratched and seen better days, finally, the couch in the living room is badly stained and very uncomfortable. It should be replaced especially if it will be used for sleeping. We were in the house for five nights and did use the kitchen to cook. If you don’t plan on spending much time in the house these things may not be an issue for others.
November 27, 2025
Reply from Top Villas
Dear Laura,
Thank you so much for taking the time to share your feedback. We’re very glad to hear that you enjoyed the location, found the home comfortable and had a smooth check-in/out experience. We truly appreciate your kind words about our communication as well.
We also want to thank you for the detailed notes on where we can improve. Your comments about the maintenance needs are extremely helpful. We have already passed your feedback along to the Property Manager.
We’re delighted to hear you’d consider staying with us again and we hope next time we can provide an even better experience. Thank you again for helping us continue to improve.
Kind regards,
Rachel
Top Villas
Very fast and kind response
November 29, 2025
Reply from Top Villas
Dear Sergio,
Thank you for your kind words, we really appreciate them!
We look forward to hosting you next year.
Kind regards,
Rachel
Top Villas
Bad experience!
We stayed at Windsor Island villa about three weeks ago, and we paid a considerable amount of money for our stay. The only positive thing I can say is that the children’s rooms are indeed beautifully designed—very unique—and for kids, it truly is an amazing experience to sleep in a bed shaped like Anna and Elsa’s castle or in an Avatar-themed room. Beyond that, I’m afraid I have nothing good left to say.
The villa stinks. Not “not clean enough,” not “poorly maintained”—it literally smells bad in every sense of the word.
The bedding smelled as though it had not been washed, with an extremely strong odor of urine.
The sofa in the living room was so dusty and dirty that we were disgusted to sit on it.
The same goes for the outdoor furniture.
The hardwood floor looked as
November 7, 2025
Unprompted review
Reply from Top Villas
Dear Tamar,
Thank you for sharing your feedback with us. Whilst we were glad to hear that the themed children’s rooms made a positive impression, we are truly for any disappointment caused with regards to your stay.
We apologise for any concern caused by the issues raised and we appreciate you taking the time to bring them to our attention. Please be assured that all of our villas are cleaned by professional housekeeping teams prior to each guests stay and they all undergo a pre-arrival home inspection before guests arrive.
Furthermore, as mentioned in our previous communication, we immediately followed up with the property manager regarding your concerns. A licensed staff member was sent to the home to resolve these matters and further action was declined by yourselves.
Nevertheless, we apologise for any frustration or discomfort you experienced. Your feedback has been shared with the Property Manager so that the issues you have raised can be reviewed thoroughly and addressed appropriately.
We have offered you a discount for a future stay with Top Villas, as a gesture of goodwill. We sincerely hope you will use this discount so that we may have the opportunity to restore your confidence in a future visit.
Further to this, we will reach out to you directly today in order to ensure that this matter is closed to your satisfaction. Thank you again for your feedback, it is invaluable in helping us continue to improve.
Kind regards,
Rachel
Top Villas
great experience booking the villa
November 27, 2025
Reply from Top Villas
Dear Sharad,
Thank you for your kind comments regarding our booking process, we truly appreciate them.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
They answered every question I had
They answered every question I had. What I ask them to send me about anything the did.
November 27, 2025
Reply from Top Villas
Dear Ann,
Thank you for your lovely feedback, we truly appreciate your kind words.
I hope you have a fantastic trip with us in the new year!
Kind regards,
Rachel
Top Villas
The communication was very good.
The communication was very good when booking and all questions were answered.
November 27, 2025
Reply from Top Villas
Dear Ryan,
Thank you for your positive feedback, we truly appreciate it!
We look forward to hosting you in one of our properties soon!
Kind regards,
Rachel
Top Villas
They were easy to talk to
November 27, 2025
Reply from Top Villas
Dear Sharon,
Thank you for your lovely feedback and we look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
Very helpful and very prompt in…
Very helpful and very prompt in responding to issues
November 27, 2025
Reply from Top Villas
Dear Linda,
Thank you for your kind comments about our service, we truly appreciate it.
And we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
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