Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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Review summary
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Reviews shaping this summary
My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
Company replied
There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... See more
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Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Top Villas
Dear Esther,
Thank you for your kind comments about our booking process, we truly appreciate your feedback.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Avoid please
Avoid please
They will send you photos that in no way correspond to the reality. House is dirty, run down and neglected. They will offer all sorts of services like a personal support person who will be “out of office” for every single query once you are far away from home and at their mercy.
Please don’t book with this company.
December 20, 2025
Unprompted review
Reply from Top Villas
Dear Bernadine,
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and we appreciate you outlining your concerns in detail.
As with all vacation rentals, the home does experience normal wear and tear due to regular guest use. While we work hard to maintain the property to a good standard, some signs of use are to be expected in a lived-in rental home. The photos you provided have been reviewed and they show minor wear and tear concerns rather than issues that would render the home unclean or unusable.
When your concerns were raised during your stay, we did offer to send both our maintenance and housekeeping staff back to the home to address these matters. Unfortunately, you declined this offer and without being granted access to the property, we are unable to inspect, verify, or resolve any concerns on-site.
To clarify, your personal concierge is available prior to your stay to assist with planning and arranging any extras you may need, such as services, recommendations, or special requests. Once you are in-house, any questions, concerns, or issues are handled directly by our dedicated customer service team, who are available to provide support throughout your stay. Nevertheless, we appreciate you raising this concern and are always open to improving how we communicate our services.
We take all guest feedback seriously and will review your comments with our property management teams. Once we have concluded our investigations with them we will reach out to you directly with an update.
Thank you again for sharing your feedback, we truly appreciate it.
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Rachelle,
Thank you for your kind comments about our staff, we truly appreciate them.
Happy new year and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Guest Relations Manager
Well Informed
Kedesh did an excellent job. He kept me well informed when there was a discount and vacation homes in my budget.
December 30, 2025
Reply from Top Villas
Good morning,
Thank you for your kind comments regarding Kedesh, he will be delighted to hear them!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel - Top Villas
Omg!
Omg!! I don't know where to start... This website has everything you need to make your stay convenient and less stressful...Definitely 10 out of 10
December 27, 2025
Reply from Top Villas
Dear Ashley,
Thank you for your lovely feedback regarding our website, we are so glad you found it so user friendly!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel - Top Villas
Our consultant Jean Ayala worked…
Our consultant Jean Ayala worked tirelessly to help us find the right fit. He was incredibly patient and helpful
December 28, 2025
Unprompted review
Reply from Top Villas
Dear Jean,
Thank you for your kind words about Jean, he will be delighted to hear them!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Very helpful person interaction
December 24, 2025
Reply from Top Villas
Dear Ronaldo,
Thank you for your kind comments about our staff, we truly appreciate them.
Happy new year and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Very easy to review
Very easy to review, see on-line and speak with a representative. Clearly explained and quick.
November 27, 2025
Reply from Top Villas
Good morning,
Thank you for your kind comments, we truly appreciate them!
Happy Holidays and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
THE CUSTOMER SERVICE WAS GREAT MS…
THE CUSTOMER SERVICE WAS GREAT MS STEPHANY TORRES WAS VERY INFORMATIVE & HELPFUL WHEN INQUIRING ABOUT THE PROPERTY
December 17, 2025
Reply from Top Villas
Dear Felicia,
Thank you so much for your kind words!
We’re thrilled to hear that Stephany provided great customer service and was informative and helpful throughout your correspondence.
We truly appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Outstanding service by Kedesh!
December 15, 2025
Reply from Top Villas
Dear Jose,
Thank you for your glowing review of Kedesh, he will be so pleased to hear your positive feedback!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Our consultant
Our consultant Molly biggs was absolutely wonderful from the day I booked our rental and throughout our entire trip. She answered all questions and concerns promptly and if she was out of the office there were two other team members that were just as wonderful! They made our experience in Florida wonderful! We had minor issues with our home but Molly and her team members contacted the property management super fast to address our concerns.
December 2, 2025
Unprompted review
Reply from Top Villas
Dear Melinda,
Thank you for taking the time to share your feedback, we truly appreciate it.
We are pleased to hear that Molly Biggs provided excellent support from the time of booking through the duration of your stay and that our team remained responsive and helpful throughout your trip.
We also appreciate your recognition of the prompt coordination with property management to address any concerns that arose. Your satisfaction is important to us and we are glad we could contribute to your positive vacation experience!
We look forward to the opportunity to welcome you back on vacation with us again in future!
Kind regards,
Rachel
Top Villas
Jessica
Jessica was great. Easy to work with and quick to reply!! Grateful to have had her to work with to make it quick and easy!!
November 27, 2025
Reply from Top Villas
Dear Kinga,
Thank you for your positive feedback regarding the service provided by Jessica, she will be so glad to hear your lovely comments.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great Customer Service
December 12, 2025
Reply from Top Villas
Dear Kimberly,
We appreciate your kind comments and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great Service
Great Service
Contacted you via phone and was wonderfully assisted by Leeza Medinilla. My doubts were solved and she was truly helpful.
Also booking via the links she sent was very easy.
Good website with all the details. Particularly liked being able to choose by Resort and number of rooms.
December 12, 2025
Reply from Top Villas
Dear Paula,
Thank you for your kind feedback, Leeza will be delighted to hear that you were pleased with her service.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
One word...Lydia.
December 9, 2025
Reply from Top Villas
Dear Bernard,
Thank you for your kind words about Lydia, she will be so pleased to hear that you were so happy with her service.
We look forward to welcoming you on vacation with us in the new year!
Kind regards,
Rachel
Top Villas
Booking has always been very simple
Booking has always been very simple, very friendly staff.
December 4, 2025
Reply from Top Villas
Dear Ian,
Thank you for your kind words about the service we provide, we truly appreciate it!
We look forward to welcoming you on vacation with us in the new year!
Kind regards,
Rachel
Top Villas
I engaged with a chat function whilst…
I engaged with a chat function whilst looking at villas and Elodie was amazing with responding and supporting us.
December 4, 2025
Reply from Top Villas
Dear Phil,
Thank you for your kind words regarding the service you received from Elodie, she will be delighted to hear your feedback!
We look forward to welcoming you on vacation with us soon and happy holidays!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Dean,
Thank you for your kind comments regarding our booking process, we truly appreciate your positive feedback.
And we look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Everything about this booking was made…
Everything about this booking was made easy for us. All of our needs are mat, they return phone calls and emails.
November 30, 2025
Reply from Top Villas
Dear Raquel,
Thank you for your positive feedback, we truly appreciate it!
We look forward to hosting you soon and hope you have happy holidays in the meantime!
Kind regards,
Rachel
Top Villas
very courteous representative and…
very courteous representative and responsive to questions.
November 30, 2025
Reply from Top Villas
Dear Avi,
Thank you for your kind comments regarding our staff, we truly appreciate your positive feedback.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
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