Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
Company replied
There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... See more
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Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Top Villas
Dear Daisy,
Thank you so much for your kind words!
It was a pleasure helping and I’m really glad we found the right home for you.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Kristina,
Thank you for your kind feedback!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Lazaro,
Thank you for your feedback!
We’re really glad to hear you found the website easy to use and intuitive to navigate.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Staff highlight - Kedesh!
Kedesh Frederick was extremely helpful in securing our large family a wonderful home for a week in Florida. His communication and professionalism were both top notch! Would rent from him again because of his promtness and eagerness to assist in every way.
April 17, 2026
Unprompted review
Reply from Top Villas
Dear Angie,
Thank you so much for your thoughtful review!
We’re delighted to hear that Kedesh provided such helpful and professional service while securing the perfect home for your family.
We truly appreciate your kind words and look forward to assisting you again in the future!
Kind regards,
Rachel
Top Villas
Stephanie is very professional and…
Stephanie is very professional and helpful . Thank you
April 15, 2026
Reply from Top Villas
Dear Hans,
Thank you for your kind feedback.
We’re delighted to hear that Stephanie was able to provide a professional, helpful experience for you. We’ll be sure to pass along your feedback to her, as she’ll really appreciate it!
We look forward to welcoming you on vacation with us again soon!
Kind regards,
Rachel
Top Villas
DO NOT trust
DO NOT trust this company for any help once the reservation is made. We had so many issues with our house and not ONE was fixed or serviced. They were quick to take care of the reservation and the money for all the extras we paid for, but not to refund or fix when there were issues. Garbage was not picked up for our extra fees, The pool gate was a bust, pool heat was not turned on even though we paid for it... There were lots of apologies and many emails, but nothing that we reported was helped. VERY frustrating and upsetting.
April 5, 2026
Unprompted review
Reply from Top Villas
Good morning,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations.
We understand how disappointing it can be when aspects of a trip don’t go as planned and I offer my sincere apologies for this. To help us look into this further, could you please provide your booking reference? Once we have those details, we’ll be able to investigate your case more closely and hopefully resolve these concerns to your satisfaction.
We appreciate you bringing this to our attention and look forward to hearing from you soon.
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Raylette,
Thank you for your kind feedback!
We truly appreciate it and we look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
One stop shop for my family of 6
One stop shop for my family of 6! When I say early bird gets the worm I mean it!! Vacay 2027 taken care of no stress on me!
April 8, 2026
Reply from Top Villas
Dear Karlena,
Thank you for your kind review. We’re delighted to hear that we could provide a stress-free planning experience for you and your family.
We truly appreciate your trust in us and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
The process was straightforward and…
The process was straightforward and convenient. I received a follow-up phone call to see if I needed any assistance with my booking. I appreciate how easy everything is. I’ve been booking with Top Villas for years, and I truly love their service from start to finish.
April 6, 2026
Reply from Top Villas
Dear Theresa,
Thank you for your kind words and for booking with us over the years!
We’re so pleased to hear you found the process straightforward and that our follow-up support was helpful. Providing a smooth experience from start to finish is what we aim for, so it’s great to know we’re delivering!
We truly appreciate your continued trust and look forward to assisting you with many more stays ahead.
Kind regards,
Rachel
Top Villas
Reunion Resort Staff
Naomi, Stephany and every single staff person I’ve talked to including the ones from London have been AMAZING!! Such great customer service. I haven’t even been to our resort yet and it has been such a pleasure working with such folks. If the house and stay are as great as these people are, then we’re in good hands! Thanks
April 4, 2026
Reply from Top Villas
Good morning,
Thank you so much for your kind words!
We’re absolutely delighted to hear that Naomi, Stephany and the rest of our team have made such a positive impression. Providing exceptional service from the very first interaction is something we truly strive for, so your feedback means a lot to us.
If there’s anything else we can assist with before your arrival, please don’t hesitate to reach out. We look forward to welcoming you soon!
Kind regards,
Rachel
Top Villas
Gregory U made my experience with…
Gregory U made my experience with booking this villa amazing. He gave details answered all my questions
April 6, 2026
Reply from Top Villas
Dear Tamara,
Thank you for your wonderful feedback!
We're so pleased to hear that Gregory made your booking experience such a great one. Providing helpful assistance is exactly the level of service we aim for and it’s fantastic to know Gregory delivered that for you.
We hope you have a fantastic vacation with us soon and do let us know if you need any assistance in the meantime!
Kind regards,
Rachel
Top Villas
Easy changes
We have had a few changes because of the scheduling of the event we are attending kept changing. Top Villas has been excellent with communication and making the changes we needed. We haven't even arrived and we feel like we are taken care of well.
April 6, 2026
Reply from Top Villas
Good morning,
Thank you so much for your kind words!
We completely understand how event schedules can change and we’re glad our team was able to make the process smooth and stress-free for you. It means a lot to hear that you already feel well taken care of before your arrival, that’s exactly the experience we aim to provide!
We’re looking forward to hosting you and making your stay just as enjoyable!
Kind regards,
Rachel
Top Villas
very easy to navigate a website and…
very easy to navigate a website and fast help for sales people
April 2, 2026
Reply from Top Villas
Dear Janee,
Thank you for your lovely feedback!
We’re delighted to hear that you found our website easy to navigate and that our sales team was able to assist you quickly. Providing a smooth and efficient experience is very important to us, and we truly appreciate you taking the time to share your thoughts.
Kind regards,
Rachel
Top Villas
That guy that help
That guy that help
Me did a great job. We were able to pick the right house for my event and he was very knowledgeable.
A great hire
March 31, 2026
Reply from Top Villas
Dear Celvon,
Thank you for your kind feedback!
We're so glad to hear that our staff were able to help you find the perfect home. It’s great to know you found them knowledgeable and supportive throughout the process.
We truly appreciate you sharing your experience and hope you have a fantastic vacation!
Kind regards,
Rachel
Top Villas
Ease of booking and lots of options
April 3, 2026
Reply from Top Villas
Dear Anthony,
Thank you for your wonderful feedback!
We're so pleased to hear that you found the booking process easy and enjoyed the wide range of options available.
We appreciate you taking the time to share your experience!
Kind regards,
Rachel
Top Villas
Eddie was very respectful and replied…
Eddie was very respectful and replied to me very quickly and I was very happy with the way he handled everything, I would highly recommend top villas and him to anyone looking for a vacation rental
April 3, 2026
Reply from Top Villas
Dear Eric,
Thank you so much for your kind words!
We’re thrilled to hear that Elodie provided quick and helpful service. Your recommendation means a lot to us and we’re delighted that you had such a positive experience.
We look forward to helping you plan your next vacation!
Kind regards,
Rachel
Top Villas
The representative I was communicating…
The representative I was communicating with, Lydia, was AMAZING! She extremely helpful, patient and answered all of my 100 questions without hesitation or frustration! We found the perfect villa for our occasion all with her assistance! The reservation process was easy as well. Great job! We're looking forward to our stay!
March 31, 2026
Reply from Top Villas
Dear Swanzetta,
Thank you so much for your fantastic review!
We're thrilled to hear that Lydia was so helpful. It’s wonderful that you found the perfect villa with her guidance and that the reservation process was smooth.
We can’t wait to welcome you and hope your stay is absolutely amazing!
Kind regards,
Rachel
Top Villas
Jean Ayala
Jean Ayala, has been nothing but professional and helpful. Making things easy for me.
April 2, 2026
Reply from Top Villas
Dear Karen,
Thank you so much for your kind words!
We're delighted to hear that Jean Ayala provided you with a great service and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
This is my second occasion to book
This is my second occasion to book, and I struck gold in getting the same agent Jean Ayala. He is professional, expedient in getting back to you, and very accommodating and intentional on ensuring that my wants and needs are met. Thank you Jean, looking forward to meeting you in person in December!
April 1, 2026
Reply from Top Villas
Dear Alaina,
Thank you so much for your kind words and for choosing to book with us again!
We're delighted to hear that Jean made such a positive impression and continues to provide a professional service. We'll be sure to pass along your appreciation to him!
We’re excited for your upcoming visit and look forward to welcoming on vacation with us soon!
Kind regards,
Rachel
Top Villas
Successful booking but my wishes for site to make it better
Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but kept looking I couldn't easily go back to the one I liked. I wish layout pictures were larger to see. More details regarding any out of pocket once at the resort like extra resort fees, parking availability, etc. I booked one at that was a success story can't wait to go on vacation with the family.
March 31, 2026
Reply from Top Villas
Dear Melissa,
Thank you for your thoughtful feedback. We're really glad to hear you found a great resort and have an exciting family vacation ahead!
We also appreciate you highlighting areas where we can improve. Your comments about browsing within a specific community, easily returning to previously viewed units, and having larger layout images are incredibly helpful. For future searches, we do have a “favourite” feature that allows you to save homes you like so you can easily return to them later.
Regarding costs, once you’ve entered your reservation dates on a specific home, there is a “see breakdown” button that provides a detailed summary of all costs associated with your stay. I hope this helps, but we'll continue working to make this even more visible and easy to find.
Thanks again for sharing your experience, and we hope you and your family have a fantastic trip!
Kind regards,
Rachel
Top Villas
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