Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
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There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... See more
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Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Successful booking but my wishes for site to make it better
Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but kept looking I couldn't easily go back to the one I liked. I wish layout pictures were larger to see. More details regarding any out of pocket once at the resort like extra resort fees, parking availability, etc. I booked one at that was a success story can't wait to go on vacation with the family.
March 31, 2026
Reply from Top Villas
Dear Melissa,
Thank you for your thoughtful feedback. We're really glad to hear you found a great resort and have an exciting family vacation ahead!
We also appreciate you highlighting areas where we can improve. Your comments about browsing within a specific community, easily returning to previously viewed units, and having larger layout images are incredibly helpful. For future searches, we do have a “favourite” feature that allows you to save homes you like so you can easily return to them later.
Regarding costs, once you’ve entered your reservation dates on a specific home, there is a “see breakdown” button that provides a detailed summary of all costs associated with your stay. I hope this helps, but we'll continue working to make this even more visible and easy to find.
Thanks again for sharing your experience, and we hope you and your family have a fantastic trip!
Kind regards,
Rachel
Top Villas
At Your Fingertips
The website was easy to understand and having all the information available to make a decision on the rental home saves time and energy. We were glad to have all the expectations, pricing, deposit and final payment dates available, which takes the guessing or stress out of making sure everything is taken care of.
Our family is looking forward to using your website again.
March 25, 2026
Reply from Top Villas
Dear Opal,
Thank you so much for your thoughtful review!
We’re delighted to hear that you found the website easy to navigate and that having clear information on pricing, deposits, and payment timelines made the process smoother and less stressful for you. That’s exactly what we aim for, making planning your stay as simple and transparent as possible.
It means a lot to know your family is looking forward to using our website again. We can’t wait to help you find your next perfect rental home!
Kind regards,
Rachel
Top Villas
Misunderstanding that was cleared to be a positive outcome
So after a misunderstanding from the property, everything was cleared up and the property is available after all. I really appreciate everyone that assistance in making everything better and really assistance in making sure we were pleased with the outcome and was able to stay at the location we picked out. Kudos to the staff
March 29, 2026
Reply from Top Villas
Dear Stacey,
We’re very sorry to hear about your experience and we sincerely apologise for any frustration caused.
Our booking system is live and at the time of your enquiry the property manager’s calendar showed your selected dates as unavailable. However, after liaising with the team, it appears this may have been marked as booked in error. We apologise for any confusion caused by this, especially after your husband had already provided his details.
Please be assured that our team will be contacting you directly today to clarify the situation and confirm the correct availability, as well as work toward resolving this for you.
Thank you for bringing this to our attention and again, we apologise profusely for any inconvenience caused.
Kind regards,
Rachel
Top Villas
Helpfull and efficient assistance
I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals.
We were able to call her to ask specific questions about the houses, which she would reply with knowledge and useful inputs.
I will recomend her services to friends and family
March 16, 2026
Unprompted review
Reply from Top Villas
Dear Francine,
Thank you so much for your kind words! We’re delighted to hear you had another positive experience with Top Villas.
Leeza will be especially pleased to know her service made a difference! Providing clear, helpful guidance and being available to answer questions is exactly the level of service we strive for.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Kind regards,
Rachel
Top Villas
The specialist that I dealt with Shannon Todd
The specialist that I dealt with, Shannon , gave me prompt responses and answered all questions I had with respect to the villa that I was booking. I would reach out to her again if I had any additional questions
March 22, 2026
Reply from Top Villas
Dear Lillian,
Thank you for your wonderful feedback!
We’re so glad to hear that Shannon provided helpful responses and was able to answer all your questions during your booking. Delivering clear and reliable support is something we take great pride in!
We’ll be sure to pass along your kind words to her and we look forward to assisting you in the future!
Kind regards,
Rachel
Top Villas
We just visited the beautiful Sonoma
We just visited the beautiful Sonoma, California last week and stayed in the Sonoma Skyhouse. The house we saw online was not exactly what we experienced... unfortunately disappointing. While the property itself has potential and is clearly designed to offer a relaxing, upscale experience, we weren’t able to enjoy some of its key amenities. The pool, which was one of the main features we were looking forward to, was not usable during our stay, which was a major letdown. It was filthy, had debris on top and bottom of pool, dead bugs and looked like lake water. In addition, it was supposed to be heated but was an icebox.
More concerning, however, was an issue with cleanliness and maintenance. We experienced ants falling from the ceiling inside the property, which made it difficult to feel comfortable or at ease. We could not utilized the family room as the ants were all over the couch... This was unexpected and significantly impacted our overall impression of the space.
We had hoped for a peaceful and enjoyable getaway, but between the lack of access to amenities and the pest issue, the experience did not meet expectations. I would not recommend the Sonoma Skyhouse....
March 19, 2026
Unprompted review
Reply from Top Villas
Dear Suzanne,
Thank you for taking the time to share your feedback, we really appreciate your comments. Whilst I was pleased to read that you found the area beautiful and that the home had potential, I was truly sorry to hear that you did not enjoy your stay to its fullest.
Having reviewed our records, we haven’t been able to locate any record of these issues being raised with our team during your stay. This is unfortunate, as we would have done our best to resolve these concerns for you had they been reported to us. Please be assured that we will reach out to the on-site Property Manager to see if your concerns were communicated directly with them.
We’re very keen to understand exactly what happened, so we would like to investigate the situation in detail for you. I will reach out to you directly via email today to gather any further information and ensure this is fully looked into.
We’re sorry again for any inconvenience and appreciate you bringing this to our attention so we can follow up appropriately.
Kind regards,
Rachel
Top Villas
Shannon was extremely helpful
Shannon was extremely helpful. The booking process was very straightforward and we are very excited about our trip to Florida next year
March 20, 2026
Reply from Top Villas
Good morning,
Thank you so much for your kind words!
We're delighted to hear that Shannon was able to make your booking experience smooth and straightforward.
It’s wonderful to know you’re excited about your upcoming trip to Florida, if you need any further assistance before you travel, we’re always here to help!
Kind regards,
Rachel
Top Villas
Great service as always
March 20, 2026
Reply from Top Villas
Dear Gemma,
Thank you for your kind feedback! We're so happy to hear you were pleased with the service you received.
We truly appreciate your loyalty and if you need any further assistance before you travel, please let us know!
Kind regards,
Rachel
Top Villas
Unusual issue, eventually handled-just not quickly
I recently stayed at this rental and overall had a decent experience, but there was an issue during my stay that I feel is worth noting. One of the major features of the room—a mattress—was missing, which understandably caused significant inconvenience.
When we brought this to the staff’s attention, the situation became more complicated than expected. At one point, we were accused of removing the mattress ourselves, which led to a very uncomfortable situation and ultimately required police involvement to resolve the misunderstanding.
While the staff did acknowledge the issue, the initial resolution offered was only $10, which did not feel appropriate given the circumstances. It also took about two weeks for the matter to be fully resolved with a partial refund promised. I do appreciate that it was eventually handled, but the delay and initial response could have been managed much better.
That said, the staff handling everything afterwards remained polite, and the rental itself has potential. With clearer communication and quicker, more reasonable responses to serious concerns, this could be a much better experience for future guests
March 12, 2026
Unprompted review
Reply from Top Villas
Dear Chrissy,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and apologise profusely for any frustration caused.
Having reviewed our records, we haven’t been able to locate any reports of these issues being raised with our team during your stay. It appears your concerns may have been communicated directly with the on-site property manager rather than through us.
We’re very keen to understand exactly what happened, so we will be contacting the property manager to investigate the situation in detail. I will also reach out to you directly via email today to gather any further information and ensure this is fully looked into.
We’re sorry again for any inconvenience and appreciate you bringing this to our attention so we can follow up appropriately.
Kind regards,
Rachel
Top Villas
Everything thing is always perfect…
Everything thing is always perfect until it’s time to communicate then you guys gets quite
March 4, 2026
Reply from Top Villas
Dear Sekenya,
Thank you for your feedback, we really appreciate you sharing your experience. We’re so glad to hear everything has been great overall, but we’re sorry if our communication hasn’t matched that.
If you need any assistance before your stay, please don’t hesitate to reach out to us at; guestrelations@thetopvillas.com
We’re always happy to help and I hope you have a lovely day!
Kind regards,
Rachel
Top Villas
Very nice and informative staff
March 16, 2026
Reply from Top Villas
Dear Michael,
Thank you so much for your kind words!
We're delighted to hear that you found our team both friendly and informative. Providing helpful and welcoming service is something we truly take pride in.
Your feedback means a lot to us and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Highly recommended
Highly recommend to do business with Mr.Pedro! Great customer service
March 15, 2026
Unprompted review
Reply from Top Villas
Dear Shatia,
Thank you so much for your kind feedback.
We're thrilled to hear that you had such a positive experience with Mr. Pedro and that his customer service stood out. We'll be sure to pass along your kind words to him.
We truly appreciate your comments and hope you had a safe journey home!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear James,
Thank you for your kind review!
We really appreciate your feedback and are glad to hear that you found our team responsive when an issue arose. While problems can occasionally happen, we always aim to resolve them as quickly and smoothly as possible. It's great to know our efforts made a positive difference to your experience.
Thanks again for taking the time to share your thoughts, it means a lot to us!
Kind regards,
Rachel - Top Villas
Very easy !!!
March 10, 2026
Reply from Top Villas
Dear Patrick,
Thank you for your review!
We're so glad to hear you found the process very easy. Providing a simple and smooth experience is exactly what we aim for, so it's great to know we met your expectations.
We appreciate you taking the time to share your feedback!
Kind regards,
Rachel - Top Villas
Seeking the best.
The process was easy, the photos and information Shannon sent was great.
March 7, 2026
Reply from Top Villas
Dear Vernice,
Thank you for your kind review! I'm so glad to hear that you found the process easy and that the information Shannon provided were helpful.
We really appreciate your feedback and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Gene was very helpful.
March 4, 2026
Reply from Top Villas
Dear Jerry,
Thank you for your kind words about Gene! I will pass them on and he will be delighted to hear you were happy with the service he provided.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Supportive Agent
Kedesh was patient and very helpful as we worked to navigate through this process. He consistently answered our questions and sent a plethora or properties for us to review.
March 1, 2026
Reply from Top Villas
Dear Adrian,
Thank you for your kind review!
Kedesh was really pleased to hear that his patience and support helped make the process easier to navigate. He always strives to be available to answer questions and to share a wide range of properties so clients have plenty of options to explore.
Your thoughtful feedback truly means a lot and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Leigh,
Thank you for the thoughtful feedback.
It’s great to hear that the process was explained in a clear and helpful way. That kind of experience is always the goal!
Kind regards,
Rachel
Top Villas
Discover Barbados Villas
Returning customers and we have enjoyed every stay. The service have always been great.
February 26, 2026
Reply from Top Villas
Dear Al,
Thank you so much for your continued support and for choosing to return to Top Villas!
It truly means a lot to know that each stay has been enjoyable and that the service has consistently made a positive impression.
We look forward to welcoming you back for many more great stays!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Raya,
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience. Providing quick and helpful service is always our goal, and we’re so glad we could deliver that for you.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
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