The Travel Buggy Company Reviews 48

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the buggies, which are often described as excellent and fit for purpose. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and even earlier than expected. The overall service is also commended for being professional and helpful, with staff going above and beyond to assist customers. However, some people were dissatisfied with their orders, experiencing issues such as missing items or damaged products upon arrival. A few customers also reported problems with the functionality of certain products, like harness buckles or wheels, and some expressed disappointment with accessories. There were also instances where customers faced delays in receiving their items or encountered difficulties with customer support regarding order discrepancies.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are very happy with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the quick and... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of products like buggies... See more

Service

Reviewers mention positive feedback about service. Customers are highly satisfied, praising the company for... See more

Order

Consumers find order experiences to be ambiguous. While some customers, like those ordering for a disabled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The buggy is of a good quality. Unfortunately the Buggy canopy arrived bent but a new one was soon sent. We ordered separately a buggy insert but the canopy tracker was allocated to the insert... See more

Company replied

Rated 5 out of 5 stars

Everything arrived impeccably. We were missing one of the accessories and the team were quick to resolve and sent it on to us. Particularly liked the fact they explained about 2 parcels, and will... See more

Company replied

Rated 5 out of 5 stars

I would be lost without this company. In short they sell buggys for older children of excellent quality, with fantastic delivery times at a price which won't break the bank. Their customer service is... See more

Company replied

Rated 5 out of 5 stars

Had a bit of a rocky start when my son's buggy arrived missing the main unit (only accessories were in the box). However, the company handled it perfectly. They called me back in 10 minutes, admitted... See more

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

The Travel Buggy Company, where every journey is an opportunity for comfort, connection, and adventure. Our commitment is to enhance the comfort and safety of your child during every outing. We understand that every child is unique, which is why we offer a comprehensive range of customisable accessories to meet your child’s specific needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick and fast delivery

Quick and fast delivery

May 5, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Kelly!

Thanks so much for the 5 stars! Quick delivery is always our goal, and we're so glad we could achieve this for you ⭐

Thanks for choosing us ✨

- Kat

Rated 5 out of 5 stars

I cannot say enough good things about this company

I cannot say enough good things about this company. So friendly and helpful. I called about my order and the gentleman I spoke to couldn't be more helpful. I highly recommend this company.

Delivery was fast as well ☺️ keep up the brilliant service.

May 4, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Donna!

Thank you for this lovely 5-star review! I'll make sure to tell my colleague who you spoke with over the phone about your kind words ✨

We are so happy we could help you with your order. Thank you for recommending us, we really appreciate it ⭐

- Kat

Rated 5 out of 5 stars

Just perfect

Ordered for my disabled granddaughter who's almost 4 but very tall, and the buggy is absolutely perfect.Best posture and foot rest she's had, and she's had a few 🙈The company and customer service are amazing. Highly recommend. Mega fast delivery too!

April 16, 2026
Unprompted review
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Reply from The Travel Buggy Company

Hi Janice!

Thank you so much for your lovely review ✨ I am so glad that we were able to help get your granddaughter's buggy delivered for you and also help out where we could!

I hope that you have some fabulous days out together with the new buggy 🌿

- Kat

Rated 5 out of 5 stars

I would be lost without this company

I would be lost without this company. In short they sell buggys for older children of excellent quality, with fantastic delivery times at a price which won't break the bank. Their customer service is second to none. Other companies could learn from them. Thankyou thankyou, thankyou for your awsome service.

April 2, 2026
Unprompted review
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Martin,

Thank you, thank you, thank you right back ✨ Wow, your review has made our week!

Thanks so much for choosing The Travel Buggy Company and for taking the time to leave such a fab review for us, we really appreciate it 😊

- Kat

Rated 5 out of 5 stars

great products and quick delivery…

great products and quick delivery highly recommended

March 31, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Shezad,

Thank you for the 5 stars and for choosing The Travel Buggy Company ⭐

It's great to hear that you had a good experience with us, and we really appreciate the recommendation 😊

- Kat

Rated 5 out of 5 stars

My sons previous disability buggy has…

My sons previous disability buggy has broken so ordered a new one from here

It came within a week and is exactly as described.

Thank you .

April 2, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Amira,

Thanks so much for the lovely review! We're so happy that we could help you and your son find a new buggy. We hope that your son loves it ✨

Thank you for choosing The Travel Buggy Company

- Kat

Rated 5 out of 5 stars

Amazing service

Amazing service – perfect for our needs!

We ordered an ASC pushchair for our son and couldn’t be happier with both the product and the service. As we’re going away very soon, timing was really important to us, and they delivered it the very next day which was such a relief!

Communication was brilliant from start to finish – we were kept updated throughout and felt really reassured with the whole process.

The pushchair itself is exactly what we needed for our son’s needs, and it’s going to make travelling so much easier and more comfortable for him.

Highly recommend – thank you so much for such a smooth and stress-free experience!

April 5, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Emma,

Thank you so much for your wonderful review! We know how stressful travelling can be, so it's great to hear that we were able to get everything sorted for you in time for your trip.

We hope that you had a wonderful time ✨

~ Kat

Rated 5 out of 5 stars

From delivery to the buggy’s quality…

From delivery to the buggy’s quality and suitability, everything was excellent—I’m really happy with the whole experience.

April 1, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Saad,

Thank you for your fab 5-star review! We are so happy to hear that you are happy with it all ⭐

Happy travels!

~ Kat

Rated 5 out of 5 stars

Amazing company amazing customer service!

This company is absolutely amazing! The customer service I received was beyond anything I’ve ever received anywhere! They are so kind and understanding and try to resolve any issues instantly. Due to the courier being late, they refunded me the postage and then the courier damaged some of my items. This company send out replacements and I received them the next day! Would 100000% recommend

March 22, 2026
Unprompted review
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Amy!

Thank you SO much for such a fab review ✨ We are so pleased to hear that we were able to get everything sorted for you (even with a few hiccups along the way) and that you are happy with your buggy and accessories now!

If there is anything at all we can do for you going forward, then you know where I am, and I'll be more than happy to help 😊

~ Kat

Rated 5 out of 5 stars

The buggy is of a good quality

The buggy is of a good quality. Unfortunately the Buggy canopy arrived bent but a new one was soon sent.

We ordered separately a buggy insert but the canopy tracker was allocated to the insert and item was not delivered. However, the item was sent out straight as soon as reported missing.

The reason of this five stars review is because as soon as I called the matter was handled efficiently and promptly, the item met its specifications and good value for the money we've paid.

March 4, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Piero!

Thank you for the 5 stars ✨ We're so glad that the buggy hit the mark on quality and value for you. We are so sorry for the hiccups we had with the shipping process, but we are always here to jump in and try to get things fixed as quickly as possible.

We hope you enjoy your new buggy, and please don't hesitate to reach out to us again if you ever need anything else!

~ Kat

Rated 5 out of 5 stars

Great Customer Service

Had a bit of a rocky start when my son's buggy arrived missing the main unit (only accessories were in the box). However, the company handled it perfectly. They called me back in 10 minutes, admitted the warehouse mistake, and had the buggy at my door the next day. They also refunded my shipping costs. Really impressed with how quickly they rectified the situation. Highly recommended for their accountability and speed!

February 18, 2026
Unprompted review
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Diane!

Thank you so much for sharing your experience with us! While we never want a delivery to start with a missing item, unfortunately, mistakes can happen and so we really appreciate your patience with your order. We also really appreciate your super kind words regarding our accountability!

We hope that your son is enjoying his new buggy 😊

~ Kat

Rated 5 out of 5 stars

Very friendly staff I have always got a…

Very friendly staff I have always got a quick response from them and always looked after me.

November 25, 2025
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Esen!

Thank you so much for the 5-star review! We truly appreciate your kind words. Providing quick and friendly support is our top priority ✨

We're always here if you need anything else 😊

~ Kat

Rated 5 out of 5 stars

Was delived early then date given was…

Was delived early then date given was put in a save place. Like i wanted brand exlent

January 31, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Steve,

Thank you for the 5 stars! We always aim to try and get our orders out as quickly as we can, so it is fab to hear that it arrived ahead of schedule.

We really appreciate you choosing us for your order, and thank you again for the lovely review 😊

~ Kat

Rated 5 out of 5 stars

What an absolute amazing company so…

What an absolute amazing company so helpful and friendly and very fast service the buggy is absolutely beautiful so light weight and comfortable my 5 year old autistic son loves it ❤️ would recommend this company 1000%

February 6, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Louise,

We are over the moon reading this review - thank you so much! We're thrilled to hear that your son loves his new buggy and that our little team could help make the process easier for you.

Thank you for your lovely words, and happy travels 😊
~ Kat

Rated 5 out of 5 stars

Very comfortable and easy to push

Very comfortable and easy to push. Came fast

February 2, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Sarah,

Thank you for your review - we are so glad that you are happy with your buggy and accessories!

Happy travels 🌿

- Kat

Rated 5 out of 5 stars

We recently purchased the Neo Travel…

We recently purchased the Neo Travel buggy and then the seat liner. I rang to speak to the team at travel buggy company as I had a few questions before purchasing. The person I spoke to was extremely helpful and answered all my questions and delivery was so quick even though they explained they were just getting through the Christmas orders. Buggy is great just what we needed for our 6 year old. Would definately recommend this company.

January 26, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi Jen,

Thank you so much for your lovely review! We are so pleased that we could help you with your queries and that you are happy with your purchase 😊

We really appreciate you picking our little company to trust with your order! Happy travels from all of us here ✨

- Kat

Rated 5 out of 5 stars

Prompt service, easy to order

Delivered really quickly and as promised

January 6, 2026
The Travel Buggy Company logo

Reply from The Travel Buggy Company

Hi there Janice!

Thank you so much for this 5 star review, its great to hear that we were able to help you quickly.

Have a wonderful day!

- Kat

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