Everything arrived impeccably. We were missing one of the accessories and the team were quick to resolve and sent it on to us. Particularly liked the fact they explained about 2 parcels, and will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a rocky start when my son's buggy arrived missing the main unit (only accessories were in the box). However, the company handled it perfectly. They called me back in 10 minutes, admitted... See more
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The buggy is of a good quality. Unfortunately the Buggy canopy arrived bent but a new one was soon sent. We ordered separately a buggy insert but the canopy tracker was allocated to the insert... See more
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I would be lost without this company. In short they sell buggys for older children of excellent quality, with fantastic delivery times at a price which won't break the bank. Their customer service is... See more
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Company details
Written by the company
The Travel Buggy Company, where every journey is an opportunity for comfort, connection, and adventure. Our commitment is to enhance the comfort and safety of your child during every outing. We understand that every child is unique, which is why we offer a comprehensive range of customisable accessories to meet your child’s specific needs.
Contact info
8 Victoria Street, DN14 5DZ, Goole, United Kingdom
- 01405947340
- hello@thetravelbuggycompany.co.uk
- thetravelbuggycompany.co.uk
4.7
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Fast delivery good customer service
Buggy arrived quickly, and although we were missing the rain cover, the team promptly responded to my email and sent a replacement out to us. Very satisfied with the service, and would highly recommend.
November 10, 2025
Unprompted review
Reply from The Travel Buggy Company
Hi Dawn!
Thank you for leaving us this wonderful 5-star review ✨
We are very happy to hear that your buggy arrived quickly. While we sincerely apologise that the rain cover was missing initially, we are thrilled that our team were able to respond to you promptly and get a replacement sent out to you swiftly!
Handling these small issues efficiently is very important to us. As a small business, we strive to make sure every customer is fully satisfied with their entire experience with us.
Thank you again so much for your trust in us and for recommending The Travel Buggy Company 💫
Happy travels!
- Kat
Great price & Quick Delivery
Ordered at a great price, paid for next despatch and arrived promptly and well packaged.
November 2, 2025
Reply from The Travel Buggy Company
Hi Robert!
Thank you so much for your excellent 5-star review 💫
We are so delighted that you were able to find a great price and receive your order swiftly when ordering with us.
As a small, family business, every positive review means the world to our team, and we appreciate you taking the time to share your experience - thank you!
We hope that you enjoy your new buggy ✨
- Kat
Super customer service
Everything arrived impeccably.
We were missing one of the accessories and the team were quick to resolve and sent it on to us.
Particularly liked the fact they explained about 2 parcels, and will arrive different days.
Nothing seemed too much for them.
They were also delighted to hear that our son loved the pushchair and were very genuine. Highly recommend.
October 13, 2025
Reply from The Travel Buggy Company
Hi Cheryl!
Thank you for taking the time to write this wonderful, detailed 5-star review ✨
As a small, family business, receiving feedback that highlights our customer service truly means everything to us. We aim to make every interaction as supportive and stress-free as possible.
We sincerely apologise that one of your accessories was initially missing, but we are thrilled that our team was able to resolve that quickly for you.
Most importantly, we are absolutely delighted to hear that your son loves the buggy! Knowing that the buggy is perfect for him is the best reward for our work.
Thank you again for trusting us, and for recommending us. We are always here to support you and your son, so please let us know if there is anything else we can do to help you in the future!
Happy travels 🍂
- Kat
Haven’t received my item
October 2, 2025
Reply from The Travel Buggy Company
Hi Charlotte,
Thank you for taking the time to leave us this review, though we are very sorry about your initial experience and the frustration caused by the delivery delay.
We understand how disappointing it is to expect an item and not receive it in the estimated time frame. As soon as this was brought to our attention, we immediately looked into the delivery status of this item and confirmed there was a delay with the courier, which unfortunately was outside of our control at TBC.
Tracking shows that this order has been delivered since our correspondence relating to it. Hopefully there have been no issues with your item - if you have any queries, please feel free to email me directly at: hello@thetravelbuggycompany.co.uk and I will be more than happy to assist you.
If you are satisfied with your product that has now arrived, we would be super grateful if you would consider updating your review to reflect the product and the service you received from our customer care team. As a small company, we always aim for excellent customer service and so every review means a lot to us!
Again, thank you for your time and your business - it is really appreciated ✨
- Kat
I was a little reluctant to order at…
I was a little reluctant to order at first as I hadn’t heard about The Travel Buggy Company before but I needn’t have been. Everything was processed quickly and I was fully informed about my order. My order was shipped and delivered when stated. I am and my daughter is very happy with the buggy.
September 12, 2025
Reply from The Travel Buggy Company
Hi Lauren!
Thank you so much for your wonderful 5-star review! As a small, family-run business, feedback like this truly means the world to us ✨
We understand that trusting a new company can be a leap of faith! We are so incredibly grateful that you have put your trust into us and are so thrilled that were able to deliver a smooth experience for you.
The most important news is that both you and your daughter are very happy with your buggy!
Thank you again, so so much, for choosing The Travel Buggy Company. We hope your buggy brings you many comfortable and stress-free outings 🌿
- Kat
Reply from The Travel Buggy Company
Hi Farjana,
Thank you for your 5-star review ✨
We are absolutely delighted that your buggy was the perfect fit for you and your son! Ensuring a safe and comfortable journey is one of our top priorities, so this feedback is absolutely fantastic to hear!
We wish you both many happy and comfortable travels 🌿
- Kat
Reply from The Travel Buggy Company
Hi Sophie,
Thank you for taking the time to leave this feedback for us. We are so sorry for the delay and the frustration this must have caused whilst you were waiting for your item.
While we are deeply sorry for this initial error, we are pleased that we were able to quickly resolve this issue and deliver your missing harness, as well as a free basket, to apologise for the inconvenience.
Thank you for your patience and for working with our customer service team. We hope that the final outcome demonstrated our commitment to making things right for you and have hopefully shown you that we strive for a better customer experience.
Thank you, again, for your time ✨
- Kat
Great travel buggy just what we needed…
Great travel buggy just what we needed for our travels
July 27, 2025
Reply from The Travel Buggy Company
Hi Cath!
Thank you for your fantastic 5-star review ⭐️
We are delighted to hear that your travel buggy is exactly what you needed and is proving to be a fab companion for your adventures. Making travelling easier and more comfortable for families is exactly what we aim for!
The Travel Buggy Company team wishes you many happy travels with your new buggy 🌿
- Kat
Great Professional service
Great Professional service. Buggy for my grandson arrived quickly and we are really pleased with it and so is he.
June 25, 2025
Reply from The Travel Buggy Company
Hi Jill!
Thank you so much for your 5-star review! We are delighted to hear that you received your grandson's buggy quickly and that you were happy with our customer service ✨
It is so nice to hear you are pleased with your buggy - especially the little one! Knowing your the buggy is being put to good use and making your grandson happy is the best feedback that we can receive.
We hope you enjoy many happy and comfortable trips out together 💫
- Kat
Genuine Care and Fast Help
I just want to say how impressed I am with The Travel Buggy Company, they really go above and beyond.
I had a problem with my order not arriving, which ended up being the courier’s fault. It was pretty stressful because the item was urgently needed for my profoundly autistic son, who was in crisis behaviors leaving us unable to leave the house.
I emailed the company to let them know, and they got back to me straight away. They were really understanding and kind, and they sent out a replacement right away to avoid any further delay. They kept me updated the whole time, and you could tell they genuinely care about their customers and the kids they support.
Their support made this tough situation a lot easier, and I’m so grateful for that.
July 25, 2025
Unprompted review
Reply from The Travel Buggy Company
Hi there!
Thank you so much for taking the time, especially during such a stressful period, to share such a kind and detailed 5-star review. Reading this means the world to our team 💫
We completely understand the urgent need for your son's equipment, and we sincerely apologise for the initial delay from the courier. We understand completely that the items you ordered were required immediately and so it is so great to hear that we were able to resolve your situation for you in good time.
We are so grateful that you chose The Travel Buggy Company, and we hope that your buggy is now providing the support and stability that your son needs to ensure you are able to get out and about comfortably and safely.
Please know that we are always here to support you if you need anything else.
Thank you again for your incredibly kind words and for trusting our little company ✨
- Kat
They were very helpful
They were very helpful, considering I had to return the buggy as my non-verbal autistic daughter smells everything before attempting to use eat or wear, but this gorgeous buggy she wouldn’t take too.
Was very annoying for me as it would of been perfect
July 3, 2025
Reply from The Travel Buggy Company
Hi Denise!
Thank you for your incredibly kind 5-star review, even under the circumstances of the buggy not being quite right for your daughter! Your feedback about our service means such a great deal to us.
We know how challenging it can be to find the right products, and we are so sorry to hear that this particular buggy didn't quite work our for you.
Providing helpful and supportive service is always our absolute priority, so we are always happy to offer help with returns, ordering processes, or any other queries that customers may have!
We wish you and your daughter the very best in finding the perfect buggy solution! If there is ever anything else that we can assist you with in the future, please feel free to get in touch and we will be more than happy to help you 🌟
- Kat
Great service
I accidently paid twice for an item and they were so quick to sort out for me, and picked it up themselves before me. The buggy came on great condition. Very happy with the product and service received
July 1, 2025
Reply from The Travel Buggy Company
Hi Samantha!
Thank you so much for taking the time to share your 5-star review! This feedback means so much to all of us at The Travel Buggy Company!
We are so glad that we were able to jump in and get this double-payment issue resolved for you quickly for you and ensure you weren't out of pocket!⭐️
Thank you again for choosing the Travel Buggy Company. We hope your buggy serves you well!
- Kat
Brilliant 10/10
July 4, 2025
Reply from The Travel Buggy Company
Hi Savannah!
Thank you so much for taking the time to share your review and positive experience with The Travel Buggy Company ✨
We are so delighted that we have been able to give you a 10/10 service and it means the world to us that you are enjoying your buggy and accessories!
If you ever need anything at all, please do not hesitate to reach out.
Happy travels!
- Kat
Missing item, resolved quickly friendly service…
Had an issue with a accidental missing item in my order and a miscommunication part on my end, the customer service was very understanding, helpful and friendly, my issue was resolved quickly with the missing item being sent out on next day delivery.
All the items are high quality the buggy comes assembled so no trying to figure it out which is such a time saver, thank you :)
June 19, 2025
Unprompted review
Reply from The Travel Buggy Company
Hi Emily!
Thank you so much for this kind and detailed 5-star review ✨
We really appreciate you giving us the chance to try and quickly resolve the issue with your missing item. It is fantastic to hear that our customer service team was helpful and friendly and that we were able to get you your item right away!
We are delighted to hear that you love the quality of your Travel Buggy and appreciate the fact that it already comes fully assembled - anything to try and save busy lives some time!
Happy travels to you all 🌿
- Kat
Really happy with the customer service
We had a mess up on delivery (delivery companies issue) and only received half the order. I called the TBC helpline and talked to a lovely man who said he would chase it up for me. He then kept checking in and kept me updated. They arranged for the missing part of my order to be sent out before they had received the lost one back. This was excellent customer service and I was more than satisfied. My son loves the buggy and I’m so glad I gave this company a chance :)
June 11, 2025
Reply from The Travel Buggy Company
Hi there,
Thank you so much for taking the time to leave such a kind review — it really means a lot to us! I'm so glad we could get everything sorted quickly for you and that your son is enjoying his new buggy 😊
We know how stressful delivery issues can be (especially when they’re out of your control), so I’m really pleased we could step in and get things resolved smoothly. Your patience and understanding made all the difference!
Thanks again for giving us a chance — we’re always here if you need anything down the line.
All the best,
Tom
Reply from The Travel Buggy Company
Good Morning!
I'm really glad we were able to get things sorted once we got the right details through.
If there’s anything further we can help with, we're always happy to assist directly — just drop us a line.
Tom :)
Excellent communication fast delivery…
Excellent communication fast delivery and outstanding quality. Very impressed my son aged 8 (ASD, ADHD and LD) absolutely loves the push chair it gives him security and escape from busy environments.
May 28, 2025
Reply from The Travel Buggy Company
Thank you for your kind words – I’m so glad to hear your son is enjoying the pushchair and that it’s giving him the comfort and security he needs. That’s exactly what we hope to provide. Really appreciate you taking the time to share your experience.
All the best,
Tom
Review of the Excel Elise Travel Buggy – Special Needs Pushchair
I’m honestly disappointed and quite drained after purchasing the Excel Elise Travel Buggy for my autistic son, who has mobility challenges. I chose this buggy hoping it would offer safety and support, but unfortunately, it has fallen short in a few crucial areas.
One major issue is the harness buckle. Despite being marketed for children with special needs, my son is able to press the release button with ease and unbuckle himself on multiple occasions. This is not only frustrating but also unsafe, especially when we’re out and about.
Additionally, the accessories I purchased alongside the buggy – particularly the sun shade – have been a letdown. It is poorly secured and gets blown off by the wind very easily, which makes it unreliable and adds unnecessary stress during use.
Another ongoing issue is the buggy's manoeuvrability. The wheels often twist and lock in awkward positions, making it difficult to steer smoothly. This becomes especially challenging when navigating tight spaces or uneven surfaces. For something marketed as a travel buggy, I expected far better handling.
For a product designed for children with additional needs, I expected a much higher standard of safety and practicality. I hope improvements are made for future versions.
May 7, 2025
Reply from The Travel Buggy Company
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear that the buggy hasn’t met your expectations. I completely understand how important safety, comfort, and ease of use are – especially when supporting a child with additional needs – and I’m sorry this has caused frustration.
We’re always here to help find a solution, and we’d really appreciate the chance to look into this with you further. Please drop us an email at hello@thetravelbuggycompany.co.uk – we’re always open to reviewing issues and working out what can be done to make things right.
Thank you again for your honest feedback – it’s genuinely valued, and we’re committed to learning from it.
Best regards,
Tom
Excellent and friendly customer service…
Excellent and friendly customer service who were extremely helpful. I highly recommend this company 😃
May 30, 2025
Unprompted review
Reply from The Travel Buggy Company
Hi Lisa,
Thank you so much for the lovely review! 😊 We're really glad to hear you had a positive experience with our team – it means a lot. If you ever need anything in future, we’re always happy to help.
All the best,
Tom
Wow amazing
Recently purchased a buggy for my Autistic son, ordered at almost midnight on the 20th May, turned up at 9.30am 22nd May, both me and my son are impressed, good quality products, and super fast delivery, thank you so much will definitely be back if I need any extras
#edited
Had the buggy a week now and have been able to use it, pushes easily, folds up lovely, lots of space and very roomy for my son, he doesnt want to get out of it (he's almost non verble) so I'm going to take that as its extremely comfortable,
May 22, 2025
Unprompted review
Reply from The Travel Buggy Company
Hi Karen,
Thank you for taking the time to leave such a kind review. I'm so pleased to hear the delivery was quick and that the buggy has made a great first impression. If you ever need accessories or support down the line, I’ll be happy to help.
Warm regards,
Tom
TBC Team
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