Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more
Company replied
l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more
Company replied
Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more
Company replied
Contact info
24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
- +0203-667-3043
- customerservices@thetravelmakers.com
- thetravelmakers.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent spoke slow and clear for me…
The agent spoke slow and clear for me to understand and Ayra listened to my problem and she was able to handle it for me
February 11, 2026
Unprompted review
Reply from The Travel Makers
Dear Vanessa Schiefer,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!
Regards,
Thetravelmakers.
Rachel was the best customer service…
Rachel was the best customer service representative I have ever utilized. She is amazing, caring, professional and caring. Thank you Rachel!! You are a life saver.
Please pass my information onto your boss as I want to be sure he sees how great you did. Nelson Hersh
February 10, 2026
Unprompted review
Reply from The Travel Makers
Dear Nelson Hersh,
Amazing feedback
We're elated to hear that you've had such a positive experience with Rachel .
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
Thetravelmakers.
I spoke with Aiden
I spoke with Aiden, who was very polite as well as professional. I was seeking a refund and he was able to supply it immediately. He spoke clearly and patiently repeated anything I had a question about.
February 10, 2026
Unprompted review
Reply from The Travel Makers
Dear Dorothy,
Thank you for your amazing feedback.
Our agent Aiden is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards,
TheTravelMakers.
Kenny Johnson is amazing what has been…
Kenny Johnson is amazing what has been a devastating situation for my family with the death of my love one has been a little easier because of Kenny.
February 6, 2026
Unprompted review
Reply from The Travel Makers
Dear Venus Rodriguez,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.
Hope to see you again.
Regards,
TheTravelMakers.
Reply from The Travel Makers
Dear Samy Gonzalez,
Thank you for your amazing feedback.
Our agent Aiden is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards,
TheTravelMakers.
I’d give zero stars if I could
The first person I spoke to put me on hold for 45 minutes. The customer service agents were incredibly rude and focused on charging me extra rather than helping me book my holiday. They constantly contradicted themselves and each other with different prices and “offers”. Initially, I was told I couldn’t book my holiday with another agent as reallocation would take 24 hours. However, it’s now been over two days and I’ve made absolutely no progress. When I asked to fly and return to the same airport they added £189 extra per person. When I asked to change my outbound flight to in the morning instead of 9pm they added an additional £130 per person and when I asked to just stick with the original flights they said that the option wasn’t available anymore without an added cost. He then told me if I wasn’t okay with paying the extra then it would take 2 weeks to receive a refund for the money I had already paid. After a total of 6 hours on the phone with various different agents across a two day period I still haven’t managed to book the holiday.
Thought I’d add an updated review now my booking has been confirmed. I think it would honestly be cheaper to book the holiday yourself. Over the phone they told me that Ryanair was not one of the partners that they use for flights. However when my booking was confirmed and my itinerary was sent over, my flights were indeed from Ryanair which means that I was just charged £119 per person for £25 flights and to top it off, luggage and seat are not included. I am incredibly disappointed with the whole booking experience and would advise other to avoid making the same mistakes I did
April 22, 2026
Unprompted review
Reply from The Travel Makers
Dear Shayna,
We regret the inconvenience caused. Please share more details at customerservices@thetravelmakers.com for us to look into the same and provide you with a resolution to this. We assure you that we will provide more help once we have some information on the issue/experience with us.
Regards,
TheTravelMakers
KENNY FROM AIR CANADA WAS WONDERFUL
KENNY FROM AIR CANADA WAS WONDERFUL. HE WAS VERY PATIENT WITH ME TRYING TO SEND A COPY OF MY INFO AND HAD TROUBLE. HE ALSO CHECKED ME IN AND MADE SURE EVERYTHING WAS OK.
I WOULD GIVE HIM 10 ***********
February 2, 2026
Unprompted review
Reply from The Travel Makers
Dear KATHY PERRIN,
Amazing feedback
We're elated to hear that you've had such a positive experience with Kenny.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
TheTravelMakers.
Kenny was very attentive and went out…
Kenny was very attentive and went out of his way to help me. He was able to secure a last minute flight for me.
February 1, 2026
Unprompted review
Reply from The Travel Makers
Dear Tatsiana
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.
Regards,
Thetravelmakers
Reply from The Travel Makers
Dear Randall
We are happy we could help you out today.
Thanks for being our customer. 😊
Regards,
TheTravelMakers
Charles help me
January 31, 2026
Unprompted review
Reply from The Travel Makers
Dear Michael
Thank you for your amazing feedback.
Our agent Charles is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards,
TheTravelMakers
Reply from The Travel Makers
Dear Esther
Amazing feedback!
We're elated to hear that you've had such a positive experience with Ayra.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
TheTravelMakers
Joe was attentive
Joe was attentive, had GREAT customer support, and was very helpful.
January 31, 2026
Unprompted review
Reply from The Travel Makers
Dear Eric
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.
Regards,
TheTravelMakers
Reply from The Travel Makers
Dear Nguyen
Amazing feedback!
We're elated to hear that you've had such a positive experience with Kelvin.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
TheTravelMakers
Customer service is awesome!
Customer service is awesome!! Thank you Aiden for your kindness and hospitality! You surely fit the spot cuz your service is very vey wonderful!! Thank you,
January 30, 2026
Unprompted review
Reply from The Travel Makers
Dear Kilafwa
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.
Hope to see you again.
Regards,
TheTravelMakers
Ayrais is great person she made me…
Ayrais is great person she made me very comfortabe and me ad ease
January 30, 2026
Unprompted review
Reply from The Travel Makers
Dear Nagel
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.
Regards,
TheTravelMakers
Ayra was kind and provided great assistance.
Ayra was very helpful in my search for flights. with the main priority being time and money. she had a calming manner. I had been searching for 3
days and had been scammed along the way by a third party company. She continued to assure me during the booking. I am grateful to her. Thank you Ayra.
January 25, 2026
Unprompted review
Reply from The Travel Makers
Dear Patricia
Amazing feedback!
We're elated to hear that you've had such a positive experience with Ayra.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
TheTravelMakers
The refund has been approved by…
The refund has been approved by Jessica. Refund request DC146642294
January 30, 2026
Unprompted review
Reply from The Travel Makers
Dear Teresa
Thank you for your amazing feedback.
Our agent Jessica is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards,
TheTravelMakers
Charles
Charles made this so easy for me with a sick husband this was so great appreciated great deal soo helpful
January 30, 2026
Unprompted review
Reply from The Travel Makers
Dear Mechele
Amazing feedback!
We're elated to hear that you've had such a positive experience with Charles.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards,
TheTravelMakers
Raymond was excellent
Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able to connect to a real person immediately.
We were able to secure an aisle seat for our return flight. Raymond patiently guided us through the process. However, I’m a little disappointed with the Delta procedures that didn’t allow us to upgrade to a comfort seat that appeared to be available,
January 30, 2026
Unprompted review
Reply from The Travel Makers
Dear Marian
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!
Regards,
TheTravelMakers
Excellent customer service from Joe
January 30, 2026
Unprompted review
Reply from The Travel Makers
Dear Conor
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.
Regards,
TheTravelMakers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.