Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more
Company replied
l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more
Company replied
Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more
Company replied
Contact info
24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
- +0203-667-3043
- customerservices@thetravelmakers.com
- thetravelmakers.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rocky was very helpful
April 29, 2026
Unprompted review
Joe was fantastic person to speak with.
April 29, 2026
Unprompted review
Room Cancellation
Easton was so great! Thank you for working with me for cancellation. People got Easton if you want things sone right.
April 28, 2026
Unprompted review
Easton is very helpful
April 28, 2026
Unprompted review
It was a good and useful experience…
It was a good and useful experience talking to Rovin. I don’t give a 5 because it took long time to go to the process. Thank you
April 28, 2026
Unprompted review
Great customer service by Ayra.
Great customer service by Ayra.
She was very helpful and professional in helping me get my issue resolved with no issue. Great customer service by her
April 27, 2026
Unprompted review
Rocky was very helpful and answered…
Rocky was very helpful and answered all of my questions.
April 27, 2026
Unprompted review
Veronica has helped me so much and very…
Veronica has helped me so much and very friendly!!
April 27, 2026
Unprompted review
Joe was very helpful and helped me with…
Joe was very helpful and helped me with my mistake I made booking the dates. I couldn’t be anymore grateful
April 27, 2026
Unprompted review
The agent,Rose
The agent,Rose, worked diligently to refund our room rental! She was the third agent who I spoke with and she was the one that went above and beyond. Thank you Rose!!
Sincerely,
Sally
April 24, 2026
Unprompted review
Not sure how it was going to go...
I had some trouble in that I was disconnected 2 times before I got an agent that was able to stay with me. His name was Carter Smith and he was very knowledgible. He was able to solve my issue and see my reservations, and tell me what I had to do to see them as well. It was a pleasure speaking with him. Great customer service.
April 23, 2026
Unprompted review
I worked with Rose at Booking.com and…
I worked with Rose at Booking.com and she was excellent and went above and beyond to help me. Thank you. This is why I always make reservations through Booking.com. Vincent Barbuto.
April 23, 2026
Unprompted review
Grateful to Rose
What was an extreme stressful experience in my flight reservation due to booking error on my part, Rose came to the rescue and diligently worked with me for several days to rectify the situation and now I am able to sit back and count our days down to a hopeful wonderful trip to Italy. Thank you so much Rose for your professionalism, your extreme patience. and your expertise at your craft. Also kudos shout out to Thomas as well.....Bless you, Bless you, Bless you
April 22, 2026
Unprompted review
I am a director of a university and I…
I am a director of a university and I fly out to Chicago next week for an event, and was thinking of those dates instead of my trip to Atlanta this weekend. And Mr. Irving made all of this possible by waving the fee for the reset of dates. I would have had to call the University for their information and then I would not have been capable of calling back Mr. Irving. Instead Mr. Irving called me and what he told me made my day.
April 22, 2026
Unprompted review
I m so happy and enjoying this journey
I m so happy and enjoying this journey.
My experience is always good with the travel makers .
April 19, 2026
Unprompted review
Stacy was so helpful to my wife & I. THE PALMIERI'S
Stacy was so helpful to my wife & I. She went above & beyond in helping 2 seniors. She never got frustrated stayed calm the whole 1 1/2 she spent with us remaining pleasant, professional and accommodating.
If anyone deserves a raise or bonus it is definitely Stacy.
If more people in the workforce had Stacy attitude the world would be such a BETTER PLACE!!!!!
STACY IS SIMPLY THE BEST!!!!
April 19, 2026
Unprompted review
Isaac got my full refund for when…
Isaac got my full refund for when Hotels.com was trying trying to charge me an unjustified fee
April 18, 2026
Unprompted review
experienced, well mannered , helpfull
He is great person humble, Knowledgable, experienced, well manneredeven if i chnge my tone during discussion he is very polite, thanks you
April 15, 2026
Unprompted review
WORST CUSTOMER SERVICE EVER IT IS A…
WORST CUSTOMER SERVICE EVER IT IS A COMPLETE BAIT AND SWITCH THEY GET U TO WHERE UR GOING BUT NEVER RETURN U I HAD TO GET A “refund” which is complete bullshit cause now I have to take a 14hr bus ride back home cause apparently they say the airport canceled the flights not once but twice
April 13, 2026
Unprompted review
Reply from The Travel Makers
Dear Customer,
We sincerely apologize for the inconvenience caused. Kindly share more details with us at customerservices@thetravelmakers.com
so we can review the matter and work towards a suitable resolution. Rest assured, we will assist you further once we have a better understanding of your experience.
Regards,
TheTravelMakers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.