The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keepin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sti... See more
Company replied
Nice lightweight trouser , pockets smaller than other makes . Hard to get iPhone or wallet in and out . Very comfortable to wear for 8/9 hours . Delivery was 9 days but it’s coming overseas and passin... See more
Company replied
Bought 3 pairs of work trousers advertising better quality than leading brands. Not worn the beige pair until 2 weeks ago as weather has been better and zip has broken poor quality. Told by customer s... See more
Company replied
Company details
Contact info
3.1
Average
559 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Blue jeans alternative
Straight out of the box fit. Plenty of pockets to stash your gear. Look good. Fair and timely delivery
April 30, 2026
Unprompted review
Reply from The True Tailor Company
Hey Robert,
Spot on — thanks very much! Glad to hear the fit, look and practicality all worked straight out the box. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Great fit and quality for the money and…
Great fit and quality for the money and so far up to the job. Bought 2 of the grey color which are lighter than shown on the image wishing I bought a black pair.
April 30, 2026
Unprompted review
Reply from The True Tailor Company
Hi Lain,
Thanks for the feedback! We’re pleased they’re fitting well and doing the job — and we appreciate the note on colour, that’s helpful for us. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Great quality trousers
Great quality trousers, shipped quickly, like the fact I don't end up horribly sweaty when working in them too.
April 30, 2026
Unprompted review
Reply from The True Tailor Company
Hey Jonathan,
Thank you! Great to hear you’re finding them comfortable and breathable while working — exactly what we aim for. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Great work trousers
I would highly recommend The True Tailor Company, the correspondce, the product and delivery all was fantastic
April 30, 2026
Unprompted review
Reply from The True Tailor Company
Hi Mark,
That’s fantastic to hear — thank you! We’re really pleased everything from communication to product and delivery met your expectations. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
True Tailor 9.999/10
I don't give 5* on a regular basis but I got 3 pairs and so far I have only worn two of them. I possibly ordered two inches to small but they do not fall down when I stand up. Too many pockets to shake a stick at. Very comfortable and silky smooth and fully lined. They might have been a bit expensive but delivered to the front door, no problem. They feel like they are worth the money. I just wish they had sent a belt, which on early emails I think there was supposed to be a belt as I did order three pairs. 5* even with no belt😫
April 29, 2026
Unprompted review
Reply from The True Tailor Company
Hey Dale,
What a review — thank you! We’re delighted you’re enjoying the comfort and design, and really appreciate the 5★. Sorry to hear about the missing belt — that’s something we’d be happy to check for you. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Good quality trousers.
Good quality trousers.
Delivery was over a week, so a liitle slower than anticipated.
But comfy products
April 22, 2026
Unprompted review
Reply from The True Tailor Company
Hi Richard,
Thank you for your feedback! We’re glad you’re happy with the comfort and quality, and we appreciate your patience with the delivery — we’re working to make this quicker.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Wish i had read the reviews before i…
Wish i had read the reviews before i purchased.Had 2 pairs of supposed to be durable work trousers which they clearly are not.Zips broken,Stitching come undone and customer service not really interested in helping as its past the 30 days.Disappointing and misleading.Sticking with de walt.At least there products stay together.To all tradespeople,don't purchase from this company.
April 27, 2026
Unprompted review
Reply from The True Tailor Company
Hey Jason,
We’re very sorry to hear about the issues you’ve experienced with both pairs, particularly the durability concerns and the difficulty with getting support. That’s not the experience we want for our customers, and we understand your frustration.
We’re actively working to improve both our product quality and customer service responsiveness. We’d really appreciate the chance to look into this further and help where we can, so please get in touch here: https://thetruetailorcompany.com/pages/contact
Sizes are true
Sizes are true . Trousers are comfortable. Good quality.
April 26, 2026
Unprompted review
Reply from The True Tailor Company
Hey Marc,
Thank you! Great to hear the sizing, comfort and quality all hit the mark. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Communications are very hard with this…
Communications are very hard with this company. Had to email them for days to even get a return address for an order size swap.
Then I got the address and sent it back, tracked, they received and I haven’t heard anything off them and it’s nearly been 10 days… still waiting, no new sizing as agreed in emails
April 26, 2026
Unprompted review
Reply from The True Tailor Company
Hey Adam,
We’re really sorry to hear about the delay and the lack of updates — that’s not the experience we aim to provide. We’re actively improving our communication and fulfilment processes so situations like this don’t happen. We’d really like to get this resolved for you as quickly as possible, so please reach out here and we’ll prioritise it: https://thetruetailorcompany.com/pages/contact
Easy web site to order from
Easy web site to order from
Bought a few pairs of trousers
Best fitting work wear I've ever had.
Have recommended them to a few colleagues and friends will ve purchasing more in the future
April 25, 2026
Unprompted review
Reply from The True Tailor Company
Hi R G,
Brilliant feedback — thank you! We’re delighted you found the fit spot on and that you’ve been recommending us, it means a lot. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Bought a pair of trousers during your…
Bought a pair of trousers during your buy 1 get 1 free promo but during shipping it said 1 pair. 2 pairs did turn up but the communication I had trying to sort it was excellent, reasonable response time but above & beyond from yourselves. 😁
April 16, 2026
Unprompted review
Reply from The True Tailor Company
Hey Jason,
Thanks for your kind words! We’re glad everything arrived as it should and that our team could support you along the way — much appreciated. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
I ordered 2 pairs last year that have…
I ordered 2 pairs last year that have been really good for site work.
Just received 2 more pairs and the quality is rubbish.
Thinner material and small pockets make them useless for site work.
Tried to contact them but no response!
Temu quality absolute tatty trousers.
The knee pads are worth it though!
Be warned, they are now selling cheap rubbish!
April 18, 2026
Unprompted review
Reply from The True Tailor Company
Hi D,
We’re really sorry to hear this and appreciate you taking the time to leave feedback. It’s concerning to hear about the difference in quality between orders and the issues with communication — this is something we’re actively working to improve, including consistency across our products and faster support responses.
We’d genuinely like the opportunity to review this with you and help where possible, so please contact us here: https://thetruetailorcompany.com/pages/contact
Lined and unlined
I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sticking out the top and these pockets are narrow, so not consistent pocket size between the two types.
Delivery time was about 4 weeks!
To early to give feedback about durability and waterproof,
I'm glade I went a size up otherwise they wouldn't fit and i wouldn't like to have to return them and possibly wait another 4 weeks,
They seem well made, and comfortable to wear,
April 24, 2026
Unprompted review
Reply from The True Tailor Company
Hey George,
Thanks for such detailed feedback — it’s really helpful! We’re glad to hear you’re finding them comfortable and well made, though we appreciate your comments on pocket consistency and delivery times, which we’re actively working to improve.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Please avoid true tailor, and read Trustpilot before purchasing!!
I have just had two pairs of trousers delivered.
I’m 6ft tall, 32 inch waist chose medium as per their guide.
They are too small in the waist and about 2 inches short in the leg.
I have worn many, many site trousers from lots of brands these are the poorest quality.
The pockets are plentiful but too small, you might get your phone in one but you won’t be getting it out in a hurry!
So I’ve tried to return them.
Got a quick response 24hours.
Offering me:
Exchange at my cost of postage.
Or 30% refund and I keep them
Or credit note.
I’ve asked for a full refund, offering to pay the postage to return them.
4 days of silence.
Please avoid, they are cheap and poor quality.
April 20, 2026
Unprompted review
Reply from The True Tailor Company
Hi Tinse,
We’re very sorry to hear about your experience — especially the sizing issues and the delay in response around your return request. That’s clearly not the level of service we aim to provide, and we understand your frustration.
We’re actively working to improve both our sizing accuracy and customer support processes. We’d really like the opportunity to resolve this properly for you, so please reach out here: https://thetruetailorcompany.com/pages/contact
Poor Quality, Overpriced, Terrible Customer service.
As others have mentioned mentioned the quality of the pants I received are from the claims made in their adverts. I’ve had similar pants from cheap Chinese sites at the fraction of the price. These are clearly cheap mass produced imports from China with a little cardboard tag with their logo added before shipping.
The cheap lining of the pocket tore after 1 day and since the quality isn’t up to standards I have tried to return under their Money back guarantee but am being ignored.
Their adverts are littered with false claims and misleading information. Avoid at all costs!!
April 11, 2026
Unprompted review
Reply from The True Tailor Company
Hey Mark,
We’re very sorry to hear about your experience and the issues you’ve described with quality and your return request. That’s not the standard we aim for, and we understand how frustrating this must feel.
We’re actively working to improve both our product consistency and customer service responsiveness. We’d really like the opportunity to review this properly and help resolve it for you, so please contact us here: https://thetruetailorcompany.com/pages/contact
I would rate them 0 stars..
I would rate them 0 stars...
Absolutely useless… still waiting on my refund and it’s been well over 10 working days… don’t trust them… they import from china and takes about 5 weeks to get to you… also the sizes are way off…
quality is terrible and the pockets are made for children...
guy who owns the company has deffo not tested the product.
March 11, 2026
Unprompted review
Reply from The True Tailor Company
Hi Max,
We’re very sorry to hear about your experience — particularly the delay with your refund and the sizing concerns. This is not the level of service we want to provide, and we understand your frustration.
We’re actively working to improve both our product quality and customer support processes. We’d really like the chance to look into this for you and help where we can, so please reach out here: https://thetruetailorcompany.com/pages/contact
Spot on great pants
April 20, 2026
Unprompted review
Reply from The True Tailor Company
Hi David,
Spot on review — thank you! Delighted you’re loving the trousers. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Purchased work trousers quality…
Purchased work trousers quality shocking sizing wrong stitching coming undone fit only for bin do not buy from them scam company
April 22, 2026
Unprompted review
Reply from The True Tailor Company
Hey Trevor,
We’re very sorry to hear this. We take feedback like this seriously and it’s clear your experience hasn’t met expectations.
We’re actively working to improve both our product quality and customer service, and we’d really like the opportunity to look into this and help resolve it for you. Please contact us here: https://thetruetailorcompany.com/pages/contact
Dual pocket option
This is just my opinion but the side pockets shouldn't be the same size on both sides. I have a Samsung A16 which just,and, I mean just, fits into the separated flap pocket but it's a pain to dig it out when it rings. If it was one full pocket on one side and a split one on the other it would be much more practical. Apart from that, the quality and fit were great. (Any chance of a navy blue option?)
April 21, 2026
Unprompted review
Reply from The True Tailor Company
Hi Gary,
Thank you for your thoughtful suggestions! We’re really pleased you’re happy with the fit and quality, and your feedback on pocket design (and a navy option!) is duly noted as we continue improving our range.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
I bought 2 pairs of shorts for work
I bought 2 pairs of shorts for work. They have arrived quicker than expected after reading reviews. However the quality is shocking, they are see through, liken the material to a fancy dress costume. Please do not buy! I’ll be using mine in the garden as I can’t trust them not to split.
April 21, 2026
Unprompted review
Reply from The True Tailor Company
Hi Mark,
We’re sorry to hear the trousers didn’t meet your expectations in terms of quality. That’s not the standard we aim for, and we understand your disappointment.
We’re actively working to improve our materials and product consistency, and we’d really appreciate the chance to look into this further for you. Please get in touch here: https://thetruetailorcompany.com/pages/contact
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