The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keepin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sti... See more
Company replied
Nice lightweight trouser , pockets smaller than other makes . Hard to get iPhone or wallet in and out . Very comfortable to wear for 8/9 hours . Delivery was 9 days but it’s coming overseas and passin... See more
Company replied
Bought 3 pairs of work trousers advertising better quality than leading brands. Not worn the beige pair until 2 weeks ago as weather has been better and zip has broken poor quality. Told by customer s... See more
Company replied
Company details
Contact info
3.1
Average
559 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Happy with the trousers
Happy with the trousers - they’re a bit lighter in weight than I would have expected, but now having had them on a week, will definitely get a couple more pairs to use for work and outdoor leisure.
May 14, 2026
Unprompted review
Reply from The True Tailor Company
Hi Jason,
Thank you! We’re pleased to hear the trousers are working well for you and even better to know you’ll be coming back for more. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Quality materials and products
Quality materials and products
Fast delivery service
Great fit and finish
May 11, 2026
Unprompted review
Reply from The True Tailor Company
Hey Graham,
Brilliant, thank you! Delighted to hear you’re happy with the quality, fit and speedy delivery. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
The quality of the trousers are not …
The quality of the trousers are not what was expected and put across in their videos and pictures.
10 emails later Iam still trying to get my money back even after sending their product back tracked.
Then being told they don't have them .Proof from royal mail with photo and GPS coordinates given .
You are told on their page full refund .
I had to pay to return and they still tried to offer me a credit or change of product .
Just wanted my money back.Still on going
May 1, 2026
Unprompted review
Reply from The True Tailor Company
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must be. That’s not the level of service we aim to provide, and we’re actively improving both our returns process and customer support. We’d genuinely like the chance to help get this resolved for you. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
The trousers are great but the belt is…
The trousers are great but the belt is crap
May 8, 2026
Unprompted review
Reply from The True Tailor Company
Hey John,
Thanks for your feedback! We’re glad you’re enjoying the trousers, and we appreciate the honest note on the belt — that’s something we’ll certainly take on board. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Well made
These are great garments. Well made and hardy. Speedy delivery too!
May 11, 2026
Unprompted review
Reply from The True Tailor Company
Hi Andrew,
Thank you! Delighted to hear you’re happy with the quality and speedy delivery — exactly what we aim for. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Talib the tailor a nice friendly guy…
Talib the tailor a nice friendly guy he's done many alterations for myself and my wife, perfect job done at a good price. I can highly recommend Talib to anyone for alterations. Many thanks to Talib and his lady colleague 5star. Toni
May 6, 2026
Unprompted review
Reply from The True Tailor Company
Thank you for your lovely review, Toni!
We really appreciate your recommendation and are so pleased you were happy with the service and alterations. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
The trousers are great and really…
The trousers are great and really comfortable and well made, the recommendation to size up was very accurate.
May 9, 2026
Unprompted review
Reply from The True Tailor Company
Hi Shaun,
Brilliant, thank you! We’re delighted the comfort and fit worked well for you, and that the sizing advice helped. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
It wagood qualitys easy to order pretty quick to…
It was easy to order pretty quick to deliver and the parcel wrapped really well
May 7, 2026
Unprompted review
Reply from The True Tailor Company
Hey Steve,
Thank you for your kind words! Great to hear the ordering, delivery and packaging all made for a smooth experience. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Reply from The True Tailor Company
Hi Alexander,
Thank you! We’re pleased to hear you’re happy with the quality and practicality of the trousers. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Disappointing Experience – Had to Raise a Bank Dispute
Delivery overdue, no tracking, no proof of dispatch. Asked for a refund and was met with excuses and delay tactics instead of action. I’ve opened a bank dispute. Poor experience — wouldn’t recommend.
April 26, 2026
Unprompted review
Reply from The True Tailor Company
Hey Stuart,
We’re very sorry to hear about your experience. Delays and poor communication are not the standard we aim for, and we understand your frustration. We’re actively improving both our fulfilment and customer support, and we’d really like the opportunity to help resolve this. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
The lower leg is very small
The lower leg is very small, can’t fit my calves into them so ended up cutting the lower leg off, then they fit okay but quality is not what I expected but I do normally wear snickers, going to hem to use in the garden these but will be dropping off the other two pairs to charity
Maybe start making a loose fit version would be good
April 29, 2026
Unprompted review
Reply from The True Tailor Company
Hi Stephen,
Thank you for your honest feedback. We’re sorry the fit wasn’t right, particularly around the lower leg, but we really appreciate the suggestion for a looser-fit option — feedback like this helps us improve. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Very Pleased In The End
I ordered 2 pairs of trousers for my partner as a Christmas present, I hadn't read the reviews on here before ordering so was very nervous about what would turn up!! The package never arrived (EVRI's fault). I always got a response when I emailed TTC customer services and a new package was sent out. These were too small (I'd recommend sizing up) so were returned and a larger size sent out. These came quickly and even though it was a very late Christmas present he was very pleased with them. He is a builder and they have so far proved to be light weight but strong and comfortable with plenty of pockets.
May 6, 2026
Unprompted review
Reply from The True Tailor Company
Hey,
Thank you for giving us a chance despite your initial concerns! We’re really pleased everything was resolved and that your partner is enjoying the trousers — even if they arrived as a slightly delayed Christmas gift. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Ordered and received 3 pairs of…
Ordered and received 3 pairs of trousers the size fitting was too small and general quality is poor. I asked for a refund but customer support after a few emails back and forth have not responded in a week.
April 29, 2026
Unprompted review
Reply from The True Tailor Company
Hi Adrian,
We’re sorry to hear the sizing and quality didn’t meet your expectations, and especially that communication has fallen short. That’s not the standard we aim for, and we’re actively improving both our products and response times. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
No return slip with delivery then won’t exchange
They do not send you a return slip in the packaging & when you wish to exchange for a different size they say they will send you one out. They wait 30 days from delivery then tell you you are out of time no exchange
April 30, 2026
Unprompted review
Reply from The True Tailor Company
Hey Michelle,
We’re sorry to hear this and understand your frustration. Our aim is always to make exchanges as straightforward as possible, and we’re actively working to improve how this process is communicated and handled. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
PLEASE DO NOT BUY
I bought some trousers for myself which were fine so bought a further 4 pairs, 2 for my daughter & 2 for my son. The 2 for my daughter were size small & were too tight so I emailed for an exchange & they said you can only exchange one set & within 30 days. They said they would send me a return slip as they don’t send them out. After the 30 days received email saying 30 days have gone no refund. I have two brand new trousers which are still in original packaging. Appalling service PLEASE DONT BUY
May 6, 2026
Unprompted review
Reply from The True Tailor Company
Hi Michelle,
We’re very sorry to hear about your experience, particularly with the exchange process. That’s clearly frustrating and not the level of service we aim to provide. We’re actively reviewing our returns process to make it clearer and smoother, and we’d really appreciate the chance to look into this for you. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Second time of ordering from this…
Second time of ordering from this company the quality and flexibility is fantastic my husband loves them and would recommend anyone to order these he has them in green grey and black he even has a fleece lined pair for winter and being waterproof is fantastic
April 8, 2026
Unprompted review
Reply from The True Tailor Company
Hi Angie,
Thank you so much for your continued support! We’re thrilled your husband is enjoying the range — sounds like he’s built quite the True Tailor collection. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Great from start to finish and…
Great from start to finish and absolutely fabulous product first time wearing the trousers today and I could of been working in my pyjamas there that bloody comfortable.
May 5, 2026
Unprompted review
Reply from The True Tailor Company
Hi Peter,
Brilliant feedback — thank you! We’re delighted to hear they’re that comfortable; “working in your pyjamas” is exactly the kind of review we love to hear. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
What a load of rubbish
What a load of rubbish
Return policy is a joke only want to pay 30% back or store credit
Don’t buy took over 2 weeks to turn up and quality is poor not as advertised!
May 5, 2026
Unprompted review
Reply from The True Tailor Company
Hey Jack,
We’re very sorry to hear the product and returns experience didn’t meet your expectations. We understand your frustration and are actively working to improve both our product quality and returns process. We’d genuinely like the opportunity to assist further and help where we can. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
my true tailor delivery
Web site was easy to use,delivery was prompt and the items were sized well and as of yet very robust
May 2, 2026
Unprompted review
Reply from The True Tailor Company
Hey Paul,
Thank you! Great to hear the site was easy to use and that the fit and durability are hitting the mark so far. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
I'll be back for more
I was in need of some new utility trousers and decided to give True Tailor a go. I was not disappointed. These are really comfortable trousers and just what I wanted. Ordering was quick and easy, as was delivery. These trousers are excellent quality and well put together. I'll be back for more
May 1, 2026
Unprompted review
Reply from The True Tailor Company
Hi Andy,
Brilliant — thank you! We’re delighted the trousers ticked all the boxes for comfort, quality and ease from order to delivery. We’ll be ready when you come back for more! If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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