TheUniversalBar Reviews 80

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered 10th of Feb, it's now 2nd of March and no update on status of order, sent countless emails with no response. Imagine if they do deliver and I have a broken product, and I thought Telstra had a... See more

Rated 2 out of 5 stars

Ordered Universal Bar 27/11/25.Paid express postage fee because I live close to Melbourne and believed product was made in Melbourne. Took Full 7 working days to reach me. Sent 2 emails which were not... See more

Company replied

Rated 5 out of 5 stars

I am obsessed! In lieu of setting up a home gym in our garage, I opted to give the Universal Bar a try, and it hasn't disappointed! Easy to put together, super quick and easy to change the resistance... See more

Company replied

Rated 4 out of 5 stars

The product itself is good quality and much more strength challenging than had anticipated which is great. My 2 gripes are I paid extra for 1-3 day shipping and it arrived 10 days later so don't waste... See more

Company details

  1. Fitness Equipment Store

Written by the company

Born out of the Melbourne lockdowns, Universal Bar is an Australian based fitness company that aims to arm Australians with lockdown-proof, portable and durable fitness gear without breaking the bank.


Contact info

3.4

Average

TrustScore 3.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

only delayed a week in shipping and

only delayed a week in shipping and shipping was delayed slightly but well communicated - they advised it was due to unprecedented demand so good on them for doing well. they even offered a full lifetime access to their home online programs for the inconvenience. product is definitely worth the wait - good stuff guys

December 30, 2024
Rated 1 out of 5 stars

Item not delivered and no response

Ordered end of December with order saying delivery within 7 days. Been over 2 weeks so far and have sent 2 emails without receiving a response. Not a good experience and would not recommend.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Shipping delay was explained with a

Shipping delay was explained with a phone call and good customer service. I believe they've sorted it all out and it was some sort of a warehousing error that wasn't there fault. They offered free access to the workout programs and I received my item fairly quickly! great quality on the product and worth the wait. Good on you Universal Bar!

November 4, 2024
Rated 5 out of 5 stars

Shipping delay was explained with a

Shipping delay was explained with a phone call and good customer service. I believe they've sorted it all out and it was some sort of a warehousing error that wasn't there fault. They offered free access to the workout programs and I received my item fairly quickly! great quality on the product and worth the wait. Good on you Universal Bar!

November 5, 2024
Rated 1 out of 5 stars

Have sent 2 emails asking for…

Have sent 2 emails asking for information about my order and delivery time. No replies to date.

Universalbar needs a lesson in providing quality customer service to every customer and respond to emails sent in a timely manner.

December 21, 2024
Unprompted review
Rated 2 out of 5 stars

Item has been getting prepared from r…

Item has been getting prepared for shipping for almost 4 weeks now, and no responses to 6 emails.

Update: Product arrived today after 5 and a half weeks. Still have not received any responses to emails sent.

December 19, 2024
Unprompted review
Rated 4 out of 5 stars

I am generally happy with the universal…

I am generally happy with the universal bar and it's an awesome product to add to my workout regimen. My main gripes are that the instructions are quite limited even on the tutorial video, and requiring us to pay subscription for different exercises seems deceptive, especially when I was unable to claim the 30 day trial.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Really heavy

Really heavy, but that's what I wanted I got the lower resistance for the wife and kids. The whole family has a bit blast with it- great stuff universal bar team.

October 4, 2024
Rated 5 out of 5 stars

Their product was exactly as…

Their product was exactly as advertised, it's very effective, even my wife has been eyeing me a bit more end also has been complimenting my figure. Their program is also great. Everyone needs one and it's perfect for traveling.

October 5, 2024
Rated 1 out of 5 stars

Regret buying

Overpriced, difficult to use, very delayed in arriving and the worst part is that it is hard to manage varying resistance. Regret buying.

November 8, 2024
Unprompted review
TheUniversalBar logo

Reply from TheUniversalBar

Hello Glen, it is very rare that we receive this type of feedback and we are sorry to hear about your experience.

Usually if customers join the free program and watch the tutorial video (scan QR code on side of box) it will show how to use the Universal Bar most effectively. Customers have found once they've learnt it once, that it is an extremely effective and easy to use solution to the gym.

Please feel free to reach out for any help support@theuniversalbar.com

Rated 1 out of 5 stars

Order the product back in September

Order the product back in September, with the 1-3 business day rush, a week later I received an email explaining that they had low stock. I go an email a week later saying they were now shipping my package. 2 weeks later still no product

September 20, 2024
Unprompted review
TheUniversalBar logo

Reply from TheUniversalBar

Hello,

Due to the unprecedented demand we have sold out faster than we could keep up with. We've proceeded to send a mass email to everyone explaining a slight delay, which we have shipped all the delayed orders for.

Your order has been shipped a week ago so should have arrived by now!

We have since restocked and are shipping at normal times

This does not take away the fact that you have had a bad experience, and in the spirit of good will if you reach out to us at support@theuniversalbar.com.au we would like to offer a refund.

Thank you, and we appreciate all of our Australian customers !

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Could not meet delivery time frames. Once contacted referenced order demand as problem and refused to problem solve. Clear focus on profit not being Aussie distributed or care for Aussie customer. Steer clear as they want your cash not your loyalty!

October 12, 2024
Unprompted review
TheUniversalBar logo

Reply from TheUniversalBar

Hello Benny

We do apologise for the negative experience, due to the unprecedented demand we have sold out faster than we could keep up with. We've proceeded to send a mass email to everyone explaining a slight delay, which we have shipped all the delayed orders for.

We have now restocked and are shipping at normal times.

This does not take away the fact that you have had a bad experience, and in the spirit of good will if you reach out to us at support@theuniversalbar.com.au we would like to offer a refund.

Thank you, and we appreciate all of our Australian customers !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look