Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
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Review summary
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Reviews shaping this summary
I had my Samsung galaxy S26 ultra locked to carrier and was honestly skeptical about using a third party unlock service, especially with how new the phone is. Most places either couldn't do it or... See more
Company replied
Absolutly amazing work.. I just fallowed instructions and it took no longer then 15min... im so happy. Thank YOU... best unlocking service ever... everywhere else charged me 170+.. TheUnlockingCompan... See more
Company replied
Company details
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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This company is fantastic
This company is fantastic. They kept their word. Didn't charge lots of money. They kept in constant contact with me.
February 26, 2026
Reply from Theunlockingcompany
Keeping our word, maintaining fair pricing, and staying in communication are core values for us. We truly appreciate your trust and support of our family-owned business.
Reply from Theunlockingcompany
We’re here anytime you need us again!
The only company the could actually…
The only company the could actually Unlock your phone!
February 25, 2026
Reply from Theunlockingcompany
Happy we could help, please let us know if you need anything else
Great customer service and unlock was…
Great customer service and unlock was fast.
February 20, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad to hear the unlock was fast and that you had a positive experience with our customer service. We truly appreciate your support!
They are all amazing!
The entire process took several months. My phone was a pain - but these folks stuck through it!! They kept on it until they finally got it unlocked. They were helpful, pleasant and all around amazing people!
I am pleased with the entire experience and would recommend them to anyone in need of having their phone unlocked!!
February 17, 2026
Reply from Theunlockingcompany
Thank you so much for your patience and for sticking with us! Some devices can definitely be more stubborn than others, and we truly appreciate customers like you who understand the process. We’re glad we were able to see it through and get your phone unlocked in the end.
Honest advice given
After being scammed by another company I hesitantly contacted The Unlocking Company for advice via email, and although they couldn't help with my situation, they gave me honest advice and didn't try to sell me something they knew wouldn't work. I appreciate their honesty and time, and if I'm in need of a phone unlocked in the future I will definitely contact them.
February 15, 2026
Unprompted review
Reply from Theunlockingcompany
We truly believe honesty comes first, even if that means telling someone we can’t help in a particular situation. We’re glad we could provide clear guidance and save you from another bad experience. If you ever need assistance in the future please do not hesitate to contact sales@theunlockingcompany.com
0 out of 3 devices unlocked
None of my devices were ever unlocked. I submitted the first device and waited the 72 hours as advertised. Initially they said it would take a little extra time, so i continued to wait. After about a week, i asked for an update and was told they couldn't unlock it. So i submitted a 2nd device. Same thing, after a week or so, no unlock. So i submitted a 3rd device and again, no unlock code.
Then i received the following message that the time frame is actually 20 business days (1 month) instead of 72 hours:
"While the average turnaround is about 72 hours, please allow an additional 5–20 business days as we work through additional solutions. During this time, we often put in extra effort and even cover some additional costs ourselves to push these through. That’s why we emphasize: you will hear from us the very minute your unlock is ready."
Ultimately they stopped responding the way the were responding initially. I'm not sure if this is a legitimate company or not, but they couldn't unlock any of the three devices i submitted to them.
Response Update: initially you were responding very quickly to my messages, but that only lasted a couple weeks. Eventually, the responses were delayed and very short.
I never received the unlock information for any of the devices and find it very strange that this information is now being provided to me in this public forum.
I submitted the initial request at the beginning of December 2025. After 4 or 5 weeks, i still hadn't received any unlock codes for the devices submitted and i noted that the responses i was receiving were delayed and very short.
December 4, 2025
Unprompted review
Reply from Theunlockingcompany
****We are willing to check any unlock eligibility before any purchase is made: potential customers can email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can review it in advance.****
We’re sorry to read this and would like to clarify a few important points.
First, we did not stop responding. In fact, for the IMEI you requested to exchange on the order, we successfully provided an unlock on January 3rd, with the network code closing out the order. We also sent a follow-up email to confirm that the unlock worked and to see if you needed any further assistance. Since we did not receive a reply, we assumed everything was resolved. Below is that unlock
IMEI: 0160XXXXX074356
Network Code: 72192216
Regarding the other two devices, they encountered carrier-side restrictions that prevented immediate completion. Since the exchanged IMEI was completed and order closed out we stopped working on the other devices but we are happy to continue working on the remaining devices and can invoice upon successful completion if you would like to proceed.
We remain fully willing to resolve this directly. Please contact us at sales@theunlockingcompany.com so we can review everything with you and ensure this is handled properly. Unfortunately public forum seems to be the only way to respond as we have sent an email today with no response. Happy to provide screenshot of date it was sent with our communication attempts via email. We will await your response to sales@theunlockingcompany.com
This is absolutely the worst service
This is absolutely the worst service. I can’t believe it.
February 14, 2026
Unprompted review
Reply from Theunlockingcompany
Happy Valentines Day Bel! We’re sorry to hear you feel this way. That’s never the experience we aim to provide. If something went wrong or didn’t meet your expectations, we’d truly like the opportunity to review your order and make it right. Please contact us at sales@theunlockingcompany.com
with your order details so a senior team member can assist you directly.
****We are willing to check any unlock eligibility before any purchase is made: potential customers can email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can review it in advance.****
Service was amazing service I highly recommend
Service was amazing the person that was communicating with was so quick to response has a very nice way to lay our the terms and conditions and replies were quick what was even quicker was the unlock I was told to wait for 72 hours but to my surprise it was under 24hrs my pixel was unlocked
February 12, 2026
Reply from Theunlockingcompany
Happy we could help Jeff. We’re thrilled to hear your Pixel was unlocked even faster than expected. Our team works hard to communicate clearly and respond quickly. We appreciate your trust and if you need anything else please do not hesitate to contact us!
Excellent service
Excellent service, they unlocked my brand new two 16 plus and iPhone 15 pro max. Exactly as they said they could. Very reliable!
February 12, 2026
Unprompted review
Reply from Theunlockingcompany
Thank you Raven, We’re glad we could successfully unlock both your iPhone 16 Plus devices and your iPhone 15 Pro Max exactly as promised. Reliability is what we strive for. Hopefully we will do business together again soon!
This is fake website don’t trust them
February 9, 2026
Unprompted review
Reply from Theunlockingcompany
We’re sorry you feel this way, but this claim is not accurate.
We are willing to check unlock eligibility before any purchase is made: customers can email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can review it in advance. Offering a pre-check before payment is about as far from “fake” as a business can get.
We are a legitimate, family-owned company with over 15 years of experience and thousands of successful unlocks. When an unlock cannot be completed after all available options are exhausted, full refunds are issued, and we also explore alternative solutions when possible.
If you placed an order with us and have a concern, we’re happy to review it directly and resolve it properly. Please contact sales@theunlockingcompany.com so we can assist, including issuing a refund if applicable.
We’re always open to transparent, direct resolution.
TUC is a scam!
I got the same generated email a lot of you did. They cannot unlock the phone and they threaten you in the email that if you leave a negative review or if you chargeback they will blacklist your phone. This is a terrible company and its not even a legit company. They couldn't unlock an older Samsung S24 nor an S25 I've had for along time the S24 and the S25 maybe close to a year now. Do not trust them!
"We always aim to resolve matters directly, fairly, and professionally. Initiating a chargeback while an order is still actively being worked can sometimes trigger carrier or processor reviews that may negatively affect a device’s status. These outcomes are enforced by card networks, carriers, or manufacturers, not by us directly, and we share this information only so you’re fully informed."
Scam artists. AVOID! If they don't provide the refund I will be calling the bank!
February 7, 2026
Unprompted review
Reply from Theunlockingcompany
****If you are looking to unlock a device and want to check to see if possible before payment please contact us directly with your make, model, locked carrier and IMEI to sales@theunlockingcompany.com****
Happy Sunday Kat! We’re sorry to hear about your experience and want to clarify a few important points.
When an unlock cannot be completed after all available options are exhausted, 100% refunds are issued according to our published policy, which is provided at checkout, on the receipt, and on our website. We do not keep payment for unsuccessful services.
Receiving similar update emails does not mean a service is “generated” or a scam. Certain devices, including Samsung S24/S25 models, can encounter the same carrier-side restrictions, which naturally results in similar status updates. That reflects transparency, not deception.
We do not threaten customers and we do not blacklist any phones for sharing your experience or for legitimate chargeback reasons . Blacklisting is controlled solely by carriers networks, or manufacturers, not by unlocking services. The message you quoted is a standard disclosure meant to explain that chargebacks can sometimes trigger automated reviews by banks or carriers. It is informational, not a threat.
We are a legitimate, family-owned business with over 15 years of experience, and we take concerns seriously. We would like the opportunity to review your specific order and resolve this directly.
Please contact us at sales@theunlockingcompany.com with your order details so a senior team member can assist you promptly.
Unlock Apple 14 Pro
Hi,
I was having a difficult time getting my phone unlocked by a big carrier. I was on the phone with this carrier for over four hours trying to get my phone unlocked by them. It took over a week. Even though my phone was fully paid off years ago, the carrier still had a hold on my phone. I reached out to The Unlocking Company, and my phone was unlocked within a day for my situation. I was able to successfully move away from this carrier today and am thankful for their service. They provided excellent customer service.
February 7, 2026
Unprompted review
Reply from Theunlockingcompany
Thank you so much for sharing your experience! We know how frustrating it can be dealing with carrier holds, even on fully paid-off devices, so we’re really glad we could step in and get things resolved quickly for you. It’s great to hear you were able to move away from your carrier and that our team could provide the support you needed
Excellence is what they do
Excellence is what they do, just a little bit of patience is all that is required on customers part. I am pleased
February 6, 2026
Unprompted review
Reply from Theunlockingcompany
We truly appreciate your patience and are glad to hear you’re pleased with the result. Please do not hesitate to contact sales@theunlockingcompany.com if you need anything at all.
Buena atención
Buena atención, tenía muchos nervios por tratarse de una página web, hice el pago por la noche y al mediodía me ayudaron. Tuvieron paciencia porque tenía que traducir las instrucciones y hubo pasos que se me dificultaron a hacer. Los técnicos de dónde vivo no me pudieron ayudar y tuve que arriesgar pero todo salió bien, lograron desbloquear mi S24 Ultra y quedé muy satisfecho. Espero que el bloqueo sea permanente. Gracias.
Excellent service. I was very nervous because it was a website; I made the payment at night and they helped me at midday. They were patient because I had to translate the instructions, and some steps were difficult for me. The technicians where I live couldn't help me, so I had to take a chance, but everything turned out well. They managed to unlock my S24 Ultra, and I'm very satisfied. I hope the lock is permanent. Thank you very much.
February 6, 2026
Unprompted review
Reply from Theunlockingcompany
Nos alegra saber que, a pesar de los nervios iniciales y las dificultades con los pasos, todo salió bien y pudimos ayudarle a desbloquear su S24 Ultra. Apreciamos mucho su paciencia y confianza, y nos complace saber que quedó satisfecho con el resultado. Gracias por The Unlocking Company
We're glad to hear that, despite the initial nerves and difficulties with the steps, everything went well and we were able to help you unlock your S24 Ultra. We greatly appreciate your patience and trust, and we're pleased to know you were satisfied with the result. Thank you for choosing The Unlocking Company.
Exellent service
Exellent service, they give the best effort to satisfied your need. For me a great experience. Fully recomend to anyone who needs this service.
February 5, 2026
Reply from Theunlockingcompany
We’re happy to hear you had a great experience and felt well taken care of.
100% legit company the best one out…
100% legit company the best one out there unlocked my iPhone 15 Pro Max in less than a day you have to use them. They are awesome. I’m from Detroit so I’m skeptical about a lot of things, but they are legit use them for all of your needs, I guarantee you’ll get what you need and you’ll be satisfied thanks again team.
February 5, 2026
Reply from Theunlockingcompany
We really appreciate allowing us to gain your trust and we’re glad we could get your iPhone 15 Pro Max unlocked so quickly. Thanks again for the support and the recommendation.
Fast and easy
Fast and easy. They keep in touch until the unlock is working.
February 5, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad the process was fast and easy and that our team kept you updated until everything was working.
100% worked for me
Honestly I was sceptical at first, with so many sites out there offering unlocking it was difficult to know who to trust. I'm in the UK and bought a US carrier locked iPhone (not known at the time). I didnt know the history of the device, or the network it originally came from. Rather than just buying in hope, I emailed the team at TUC first to see if my situation fit their criteria. Within a couple of hours they confirmed to me that they could help, and although it was significantly more than the 'standard,' cost (about 4x more in fact) it felt like my only option. From initial email enquiry to having the device unlocked was about 21 hours, and less than 9hrs from payment to competition. The process was a complete success and required nothing on my end but payment and patience. Registered a UK carrier eSim with no issues. Thank you for a swift resolution.
February 4, 2026
Unprompted review
Reply from Theunlockingcompany
We really appreciate you taking the time to reach out before ordering, that’s always the best approach with complex situations like international and carrier-locked devices. We’re glad we could confirm eligibility upfront and get your iPhone unlocked quickly and smoothly, especially given the circumstances. Thanks again for your patience, trust, and kind words, and we’re happy to hear everything is working perfectly with your UK eSIM!
Reply from Theunlockingcompany
We’re really glad everything went smoothly and quickly for you, please do not hesitate to contact us if you need anything else
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