Theupsstore Reviews 26

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

TERRIBLE! This UPS store does not merit one star. I am reluctantly giving one star simply to post this review and WARN other customers. Take your business to another location! 1. The UPS Store #... See more

Rated 1 out of 5 stars

I had assumed that I could log into my nearest TheUpsStore.com's website, choose a PDF file of a product's warranty claim needed to ship it for repair or replacement, upload said file, and have it r... See more

Rated 1 out of 5 stars

Mailed keys to a relitor in rust burg Virginia September 28 .2023 it was supposed to get there the next day Friday it did not get there until Monday October the 2 2023 i told them what i wanted the bo... See more

Rated 5 out of 5 stars

Excellent customer service! Zinet is outstanding! Super friendly but also professional and very efficient! I never have to wait in line when Zinet is working! I love this UPS Store because they greet... See more

Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The UPS Store 7577

I Purchased A Few Items By The 03/30/2023 (Thurs-Day) @ Around 2:30 P.M. & Just Wanted To Apply Gigantic Complaint Opposing A Young Latino North American Male Clerk Having Average Build @ 5’6” With The Pretty Short Hair (Early, Mid Or Late Twenties) Being Named ????? That Has A Completely Sullen Behavior And Hates Of The Daily Grind But Will Never Quit, Horrifying People Skills When It Allies To Card Machine Operation And Likes To Get Beyond Aggressive With The Continued Verbal Fighting By The Check-Stand. ????? Is A 100% Tyrant Bully As Far As Being More Than Narcissistic, Enormously Oppressive With The Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others, Degrading, Apathetic, Heart-Empty, Negative Attitude, Condescending Maniacal Syndrome, Looney, Irritating, Diabolical, Abrasive Callous Arrogant Monster That Really Enjoys By The Opportunity To Lambaste As Well As Chastise Poverty Stricken People. I Definitely Contacted A Manager @ The UPS Store 7577 (711 Stony Point Road, Suite 7, Santa Rosa, California 95407 & Cell Phone Number 707-806-2700) That Gave Me Just An Empty Promise When It Comes To Discipline For Paltry Individual Being Named ????? Of The A1 First-Clase Liability Problem!!!

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

McHenry, IL Location - Worst Service Ever

I want to share what happened to me at The UPS Store today because I am sure it is not something that corporate would approve of. I will give a synopsis of what happened.

At approximately 4:15 pm on February 13, 2023, I stopped at the following store:

“THE UPS Store”
518 S Route 31, Mchenry, IL 60050
Phone: (815) 578-9340
Store 4064
This is what happened.

- I asked the attendant what options I would have to ship an envelope with one or two day delivery. I handed him the addressed envelope.
- He asked me for my phone number, and I gave him my phone number.
- He asked if I have been here before because my name did not come up in the system. I told him I have been there many times.
- He then asked me what my address was. I pointed to the envelope that I had handed him and told him it was on the envelope.
- He looked upset because he would have to enter me into the system.
- He then told me that I looked like I had an attitude. He handed me back my envelope and said, “You will have to go to the post office.” Then he walked away from my counter to the far other counter with his back to me.
- I asked him for the supervisor. He said that he is the supervisor. I asked him for his name. He replied, “Josh.”

Is this your standard service for UPS?
Is this protocol for helping a customer?
I was refused service for trying to express ship an envelope.
I then had to drive to the US Post Office to mail my envelope.

I hope the owners of this store replace Josh asap before more customers get treated like this. I am extremely dissatisfied and will let others know how I was treated at The UPS Store.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

The UPS Store at Clovis and Fowler Ave

The UPS Store at Clovis and Fowler Ave. is the best in customer service and handling all your mailing and shipping needs. I've used them for years for a mailbox but they are so much more. Fast and efficient!!

Thank you,
Red Kenwood Rocha
Big Valley Garage Door Inc.

February 5, 2021
Unprompted review
Rated 1 out of 5 stars

TheUpsStore website obtusity FAIL

I had assumed that I could log into my nearest TheUpsStore.com's website, choose a PDF file of a product's warranty claim needed to ship it for repair or replacement, upload said file, and have it ready to print upon my arrival to ship item to manufacturer.. WRONG!?

I'm a very savvy geek type that is the tech support dude for many for decades now; I was baffled on their utterly unintuitive website on how to accomplish this? Hasn't happened once on the old Kinkos I used to use in my former business for years with no such obtuse website design.

January 13, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look