The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
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See what reviewers are saying
delivery was 2 days late - I waited in and each day it didnt arrive. When the table finally arrived the glass was completely smashed and I had to wait 5 days for a replacement to be sent. Wont buy fro... See more
Brilliant desk and excellent customer service. The first delivery got damaged in transit and Ella from the customer care team immediately sorted this out and arranged for an alternate desk to be s... See more
Urban Mill a great company to deal with. Ordered.console table from Urban Ella from company emailed it was out of stock amd they were waiting on new delivery of it. Gave me other optios or i could... See more
Company details
- Home Goods Store
- Furniture Accessories
- Furniture Accessories Supplier
- Furniture Store
- Furniture Wholesaler
- Office Furniture Store
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.3
Excellent
418 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Always fantastic service!
Always fantastic service!
Have ordered items from The Urban Mill previously and as usual had excellent service for ordering through to delivery.
Love their range of products and will continue to order.
Thanks Urban Mill
October 24, 2023
Reply from The Urban Mill
Hello Melanie,
Thanks a bunch for your shout-out!✨
Thrilled to hear you're head over heels for our Non-Slip Pink Velvet Hangers, the Space-Saving Trouser Hangers, and the Cream Retro Clothes Rack with shelves. Your loyalty is like a warm hug, and we promise to keep the good vibes (and hangers) coming your way.
Don't forget to check us out on our Instagram to keep in the loop of new products! 🎉
Kind Regards
Kitty
The Urban Mill Customer Care Team
Amazing product & service
Amazing product & service.
I am one happy customer. The product I received was as described and exactly like the photos. Great quality and fast delivery as promised.
I would certainly recommend this to friends and will purchase from this company again.
October 25, 2023
Reply from The Urban Mill
Hello,
We're over the moon that our industrial pipe clothing rail found a happy home with you.
We're thrilled that the product danced its way into your heart, just as it did in the photos. Speedy delivery is our middle name (not really, but it should be!), and we're chuffed to bits that we lived up to our promise.
Here's to more fabulous fashion moments with our wall-mounted wonder! Don't forget to check our our Instagram page for more products🎉🙌
Warm Regards
Kitty
the Urban Mill Customer Care Team
Ordered some furniture from here and…
Ordered some furniture from here and arrived on time but all the glass was smashed rang up to get a replacement which they did but again arrived with all the glass smashed total waste of time
October 26, 2023
Reply from The Urban Mill
Good Afternoon Darren,
We sincerely apologise for the inconvenience you experienced with your order. It's disappointing to hear that the item arrived damaged.
Our goal is to provide top-quality products, and we understand your frustration. However, we're glad to know that we were able to resolve this issue by issuing a full refund.
Kind Regards
Jessica
The Urban Mill Customer Care Team
Reply from The Urban Mill
Dear Claire,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our 30" x 40" Black Photo Frame – it's definitely a stylish choice!
We couldn't agree more – everyone should be using this model; it's a real game-changer. We're delighted that you appreciate the concept behind it.
Don't forget to check us out on our Instagram store for more exciting products and inspiration!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Cool chopping boards..
Arrived quickly and very pleased with product..looks great in my kitchen..
October 16, 2023
Reply from The Urban Mill
Dear Aileen,
Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that your Chopping Board arrived quickly and that it's now a stylish addition to your kitchen. It's all about those little things that make us smile in the heart of our home, right?
Don't forget to keep an eye on our Instagram store for more exciting kitchenware updates and exclusive offers. We've got some chopping adventures waiting for you!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Fast delivery on time
October 16, 2023
Reply from The Urban Mill
Good Morning,
Thanks for the high-five star review! ✨
Your Pair of Wall Mounted Industrial Pipe Clothing Rail must be feeling right at home on your wall by now!
Thank you for your purchase and don't forget to check out our Instagram page!📷✌
Kind Regards
Kitty
The Urban Mill Customer Care Team
Top quality product.
The product was shipped in a timely fashion. The product quality was perfect and incredibly stable. The whole thing took maybe 5 minutes to assemble.
October 23, 2023
Reply from The Urban Mill
Hello James,
Thank you for your stellar review! ⭐
Assembling your 6ft Wide x 7ft Tall Two-Tier Heavy Duty Garment Rail and the 20 X Non-Slip Black Velvet Hangers in 5 minutes? That's some superhero-level efficiency right there! 💪
We're thrilled you found everything perfect, and we're here whenever you need to hang out with us again! 🛍️🤩👗
Kind Regards
Kitty
The Urban Mill Customer Care Team
Really speedy service
Really speedy service. Very well packed. Delivered in a timely manner. Beautiful item delivered. One happy customer!
October 16, 2023
Reply from The Urban Mill
Hello Amy,
Thank you for your fantastic review! 🌟
We're delighted to have made you one happy customer with your beautiful White Ceramic Rings Candle Holder. Light up your world, and thanks for choosing us! 🕯️💍✨
Best Regards
Kitty
The Urban Mill Customer Care Team
Beautiful desk that goes so well with…
Beautiful desk that goes so well with my office space! Very easy to put together and price was very reasonable!
Thanks guys!!!
October 5, 2023
Unprompted review
Reply from The Urban Mill
Hey there!
We're over the moon to hear that your new desk is rocking your office space! 🚀
Your kind words and those 5 stars are like music to our ears. 🎶 Thanks a bunch for choosing us and don't forget to check out our Instagram page!✨
Kind Regards
Kitty
The Urban Mill Customer Care Team
Very good quality
Very good quality, very robust well worth the money. Pleased and would shop again. Thankyou
October 10, 2023
Reply from The Urban Mill
Dear Satisfied Customer,
We're over the moon that you're over the moon with our 6ft Wide x 7ft Tall Two-Tier Heavy Duty Garment Rail! 🌟✨
We're thrilled to hear that you found it to be of very good quality and robust, and it's like music to our ears that it's worth every penny spent 🎶
Don't forget to check out our Instagram page! 🛍️👗
Warmest wishes,
Kitty 🌈🛒
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Katrina,
Wow, a celestial 5-star review for our black Industrial Style Desk with Storage Cabinet.
Quick delivery, good quality, and easy assembly – it's like music to our ears! 🎶
Kind regards
Kitty
The Urban Mill Customer Care Team
The Quirky Desk Crew
Good customer service
Pleased with the product although the original had to be replaced due to a poorly drilled screw hole. Very prompt reply from them and quick to send a replacement.
October 17, 2023
Reply from The Urban Mill
Hello Liz,
We're thrilled to hear that you're pleased with our Stylish Clothing Rack – we take pride in our products, and your satisfaction is our main goal! 🌟
It's great to hear we were able to resolve this issue for you with a quick replacement.💥
Thank you for your 4-star love, and we're here to crank up the style and convenience for your wardrobe needs! 🎩👗
Best Regards
Kitty
The Urban Mill Customer Care Team
A happy customer
The parcel arrived in incredibly prompt time. The item, a hat-and-coat stand was easy to assemble and is made of very high quality wood. It was not expensive. Altogether a positive experience with Urban Mill.
October 9, 2023
Reply from The Urban Mill
Dear Jenny Wilding,
Wow, thank you for the fantastic 5-star review! 🌟 We're delighted to hear your parcel whisked its way to you in record time. Our coat stand clearly couldn't wait to find a new home with you!
We're thrilled you found the assembly a breeze – who knew coat stands could be such a snap? And it's music to our ears to hear that the wood quality impressed you. We firmly believe in providing top-notch items that won't break the bank.
Don't forget to swing by our Instagram store for more Urban Mill treasures and the latest home fashion trends. We're always cooking up something exciting there!
Warmly,
Kind Regards,
Shauna
The Urban Mill Customer Care Team 🌆
Reply from The Urban Mill
Hello,
Thanks a bunch for your stellar 5-star review of our Wall Mounted Black Hanging Rail - 1220mm. We're absolutely thrilled to hear that our product helped you get the job done and that it arrived fast🏃
Delivering top-notch quality and quick service is our jam, and we're over the moon that you had a fantastic experience with us.
Thank you for choosing our Wall Mounted Black Hanging Rail, and we can't wait to serve you again in the future. Stay quirky! 😄👍
Best regards,
Kitty
The Urban Mill Customer Care Team
The ornament looks better than it does…
The ornament looks better than it does online.
October 11, 2023
Reply from The Urban Mill
Hello Niki,
Well, thank you for the stellar review! 🌟 We're thrilled to hear that our Black Peace Hand Ornament exceeded your online expectations.
Here's to spreading peace and good vibes with every hand gesture in style! 🖤✌️
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Sif,
Oh, you're just too kind! 🌟 Thank you for the dazzling review of our Freestanding Slim Bath Towel Rail in Black. We're thrilled to hear that it was a piece of cake to assemble and has brought a dash of style to your bathroom. 🛁🖤
Kind Regards
Kitty
The Urban Mill Customer Care Team
Know your return rights.
Retuns form said that even if faulty I would have to pay the postage to send it back to them. This is not the case if goods either not of satisfactory quality, not as advertised or not fit for purpose the consumer act 2015 comes into play. After some emails back and forth a carrier collected the order (at their cost ) and a full refund received. I would assume they have now corrected their returns form.
September 28, 2023
Unprompted review
Reply from The Urban Mill
Good Morning,
We appreciate your feedback and are pleased to inform you that we have successfully resolved the issue you encountered. Your satisfaction is important to us, and we're committed to making sure your experience with our product or service is a positive one.
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hi Catriona,
Thanks a million for your fantastic 5-star review! We're thrilled to hear that you love your clothing rail and hangers. 🌟👗
We take great pride in ensuring prompt delivery, and it's always fantastic to know when our customers are happy with their purchases.
Don't forget to check us out on our Instagram store for even more exciting products and updates! 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Wall Hung Clothes Rails
The rails were easily screwed together and hung, and delivery was quick. But best of all they look great! Thanks
October 9, 2023
Reply from The Urban Mill
Hi Hazel,
Thank you for the smashing 5-star review! 🌟 We're delighted to hear that your clothes hanging rail was a breeze to assemble and that you received it swiftly. But, of course, the icing on the cake is that they look great in your space!
Don't forget to check us out on our Instagram store for more fabulous finds and updates. 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Lisa,
I sincerely apologise for the issues you encountered with your order. It's truly disheartening to learn that the item arrived damaged, and I understand your frustration. This is not the experience we aim to provide to our valued customers.
I want to assure you that we take your feedback seriously, and a full refund was processed as per your request on October 2nd. If you haven't already received it, please allow some time for the refund to appear in your account, as it can take a few business days.
Sincerely,
Kitty
The Urban Mill Customer Care Team
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