URBAN MOOD STORE Reviews 

It is great, my daughter loved it .good quality

delivery and price of the item purchased.

These are fake goods. I would not buy from this company again. They did not action any of my requests! Very unhappy and dissatisfied 😡

I ordered a hoodie in November it came it looked fake so sent it back for a refund and still I have no received my refund it’s now February and I’ve emailed them so many times to say they have not received it wen they have there absolutely shocking

You guys send me a damage sweater. I have been emailing you guys and nobody’s answering, I emailed you from the secondary received. It sent photos and everything and nobody has helped me out, worst experience ever.

First of all returns are not covered even for the high price of their items… secondly, they know customers will be stuck with the item because they give you a return warehouse at Spain or Europe… so it’s no return friendly at all..

Not to mention it took almost 2-3 weeks for them to even respond with a return address or instructions… overall shady service

I paid but never received items. WDF

My order was refunded without giving me a reason. Contacted them but 0 replies and it's been weeks

terrible quality and not authentic

Unfortunately, I have had a really bad experience with this company. Their response to emails is firstly particularly poor. I wanted to return an item but because I was one day late they didn’t let me even though the item had never been opened. This was over the Christmas period which in light of Bank holidays they should have been a little bit more open minded. Customer care is particularly important in these times so it is a shame that a company like this can have such poor quality of service with their customers. In terms of their product, I never had a chance to witness it as we wanted to send it back. I would highly recommend that you know what you want before you buy from this company as they will make it almost impossible for you to return it and most certainly won’t respond to your email, which is the only way of requesting a return. Again another poor customer service issue. Unfortunately, I personally will never use this company again.

The worst customer service ever recieved and claimed that I am unable to return item that was the wrong size but no information or reasons shared. I will never ever buy from this outfit again. Absolute shambles of a company

Ordered a men’s Stussy zip up hoodie. Zipper is cheap, keeps splitting when zipped up. Also, the inside of the hoodie isn’t soft like their other hoodies. Gave it as a Christmas present, so unable to return as I bought it in November when it was on sale

Bought Stussy hoodie, definitely a fake!! Have tried to contact them and no one has replied! Avoid! Very disappointing!!!

Fake not legit items
Want to dispute

Bought what was advertised as a genuine Stussy sweatshirt and was sent a fake cheap sweatshirt. No refund. Do not buy from this store. 😡

AVOID AT ALL COSTS. Ordered what I believed to be a genuine Stussy hoodie at a reduced price of £66 from £120 in the Black Friday sale from their very genuine looking website….what I received wasn’t even worth £6, very poor quality, cheap fabric and nothing like I’d expected. I wish I’d checked the reviews before ordering! I will email them but reading other reviews I’m not holding much hope of getting my money back! SCAM SCAM SCAM!

Horrible customer service.. No response to emails. Still waiting for them to fill out forms for my return and refund to be processed.. over a month

the wrong item was sent and they will not respond to any of my emails requesting returns info and wanting a refund. Appalling all round !

Don’t bother with this company. Took my money and won’t respond to any emails. Haven’t received anything from. £137 gone. Joke of a company stay away.

Very disappointing experience.
The quality of the clothing I received was extremely poor — nothing like what was shown on the website. The fabric feels cheap and the fit is completely off.

Customer service has been equally frustrating. They take days to reply, give vague answers, and offer no real help. They refused to issue a refund and also didn’t even agree to provide store credit, even though I followed all their return instructions and sent every photo they requested.

This has been one of the worst shopping experiences I’ve had. I do not recommend this store.