URBAN MOOD STORE Reviews 

Very disappointing experience.
The quality of the clothing I received was extremely poor — nothing like what was shown on the website. The fabric feels cheap and the fit is completely off.

Customer service has been equally frustrating. They take days to reply, give vague answers, and offer no real help. They refused to issue a refund and also didn’t even agree to provide store credit, even though I followed all their return instructions and sent every photo they requested.

This has been one of the worst shopping experiences I’ve had. I do not recommend this store.

I purchased a sweatshirt from your website theurbanmood.com for €61.95 (and it was discounted), excluding shipping costs, thinking I was buying a branded item based on the advertised items and brands. Today I received the item and it does not match the advertised product. It has a satin label with a non-existent brand, as if it were mass-produced in China. It has white lettering on the front, which does not correspond to the image of the item on the website. It doesn't even have an inside label with washing instructions. This is incredibly dishonest and untransparent, and expensive, for items of no value.

Great product!
Expedited delivery.

Urban Mood is legit one of the worst places to buy clothing. They claim to sell authentic designer items but give u cheap, fake-quality clothes. Then, when u want to return it and ask for a refund, they force u to pay international delivery fees, only not to pick it up and resend it back to u. 100% a scam, the website should get taken down.

Totally fake! I bought three items, and it took over two weeks to arrive. The quality is so poor. The delivery came from Dongguan, China, so I realized they are completely fake (That city is famous for making fake clothes)! I requested a refund, but it got rejected for no reason. So frustrating! Fk you shit!

I wanted to exchange due the size not fitting never got to exchange items. They e-mailed me to take photo like a week ago of items still haven’t responded to my e-mail

poor quality, fake, long waiting time

Not authentic. Avoid this place. They make you pay for returns and issue strike credits to force you to buy from them again

I had no idea the shirt I ordered for my son’s birthday would take over two weeks to arrive. So it came just after his birthday which was disappointing. Then the shirt didn’t fit, it ran very small and very short, but there was no mention of that online. And since the shirt was marked down, I was not able to return. Only offered store credit which I just forfeited since the shipping time takes way too long and sizing wasn’t typical. Won’t be ordering from this site again.

Fake clothes

Fake designer clothes and poor quality stay away

Ordered a Stussy hoodie, which was way cheaper than other sites - for a reason! The quality is poor (thin, dodgy stitching) and defo appears to be a fake when compared to an existing hoodie I've got. No idea where this site is based, delivery was more than 7 days.

I buying the hoodie quality is very excellent everything is good quality

I ordered 5 items back on 16 Aug, so far only received one item. Contacted customer service, back forward email 5 times, still the rest items hasn't been delivered. And customer service's answer was completely irrelevant. Hopeless, and not refunding my money, it company is a thief!!! Do pay thing on it!!!

Fake items. Absolute waste of money

I made my order on the 17/08 and I still haven't received one of my items. No communication/correspondence at all (apart from the "How did we do" survey...

the letters fell off during the first wash

A joke! £40 for a cheap quality t-shirt worth £1. Poor customer service and a refund policy designed to cone the customers.
Avoid at all cost.

Do yourself a favor and do not purchase from this store or fall for any of their ads like I did. Luckily, I was able to get a refund from my bank. Clothes are horrible quality, kid sizing when met for an adult and extremely thin. Essentials needs to file a lawsuit again them for selling clothes based of their brand. Oh, and they try to charge you to send the items back to a basement in Spain at your cost. Unbelievable

SCAM! Buyer beware! Extremely poor quality fake clothing. Do not buy!!!