URBAN MOOD STORE Reviews 

Probably the worst buying experience I have ever had. The order came one month after I bought it and the customer service is awful. Everything is expensive and can be bought cheaper from anywhere else. Don’t make the mistake of buying from here.

Order M528163.

WORST COMPANY!! Ordered since Dec 27 2024, followed up but no response. Order not honoured, sent 5 emails asking for refund but no response.

PLEASE DO NOT BUY

The hoodie was fake.!

I tried to return a product and you wouldn’t send me a return shipping label. I asked several times and you kept offering a discount to keep it. I’d like a refund please.

Hoodie is NOT as described. It’s 100% polyester, NOT cotton.

I did not receive my package

Thank goodness for PayPal. Finally got my money back after item never arrived

I ordered start of Jan and still not received my item have tried contacting the company and have not had a response they were quick enough to take money but not to advise where my goods are pls someone get in contact with me
Jennie

I haven’t received any news about my order, I even wrote to the client email and I didn’t have an answer. I bought 2 hoddies on 7th January, and in your website, to track the order it just say “in transit”. Just I need to know if there is a problem that causes the delay or if I will receive them any time.

It's been about over a month and I still haven't received what I purchased. I email the company and I never hear back from them. I would never shop here again.

AVOID AVOID AVOID' Utterly atrocious, Ineffective drop shipping - ordered pre Xmas, still not received, not even left China it seems. Yet refuse to cancel and refund.

Ordered items since 24/12/2024 and am yet to receive it. I followed up on 17/01/2025 and was emailed it will arrive on 30/01/2025 but no movement up till now 05/02/2025.

I have asked for refund but they keeping saying it will be delivered..

Worst service ever!!!

Orders 1/3/25 still have not received my purchase

Item ordered on 7th January 2025 for a birthday present on 17th. After numerous emails as to its expected arrival and no response from Urban Moods until after the birthday when an explanation was offered. My order had been ‘stopped’ with no reason offered. The item eventually arrived on 30th January 2025. Very disappointing and will not purchase from Urban Moods in the future

Avoid at all costs save your time and money, fake Stussy hoodie being sold for £60 and cannot contact anyone for refund. Anyone from Urban Mood care to contact me?

The quality of the jumper is poor I've emailed and have had no reply's

I'm still waiting on the arrival of this order weeks and weeks on. Hopefully it comes soon. Poor service

Delay delivery,so bad it shouldn't take too long like this

Poor service, poor products. Not a good experience. Team took till 10pm at night to install a wardrobe, had to bring second team in to help. Poor installation - team drilled in incorrect places and then ‘patched’ them up to hide it. Product not sturdy, colours vary between pieces so looks bad, shelves not configurable. Team refused to call me to resolve. Would only deal over text message. Had to explain things over and over to no avail. Do not recommend.

Never received