Very congenial and helpful. Trouble with knowledge of subject matter.
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Review summary
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I want to express my deepest gratitude to B.K. Hanifah is my book cover designer. Her creativity and skill have brought my vision to life in ways I could not have imagined. Each design reflects not o... See more
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The Urban Writers are so easy to work with and the freelancers all do a phenominal job with their assigned tasks! I have not had any issues with anyone. If I have questions the support team gets back... See more
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The best part of this is working with amazing and creative individuals. Deep thanks to Jamie Walker for writing all my projects. Nothing better than being able to put together a story and enjoy each p... See more
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Company details
- #9 of 15 best companies in Online Marketplace
Written by the company
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Contact info
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4.2
Great
673 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from theurbanwriters.com
Hello Brandy,
Thank you for taking the time to leave us a review!
We love hearing from our customers and welcome all feedback. Continuous improvement and customer satisfaction are both extremely important to us.
All our orders are formatted to a basic KDP requirement as it has proven to have the least complications during the publishing process. It will help us tremendously if we could hear how we could improve on our eBook formatting services.
For enhanced formatting requirements, please head over to https://create.dibbly.com to check out our latest offering in eBook formatting, Ai outline creation and book description and image generators.
Thank you again,
The Urban Writers team.
I was very very impressed with the…
I was very very impressed with the quality of writing that I received from Daniel my ghost writer. In that regard, I think that I was very lucky because he completely understood my topic, and I think had written on this top topic before. I paid for the higher tier, expertise and I got just what I needed. It was amazing. I did two books at the time I was gonna have a lower tier ghostwriter do the other book and I wound up having Daniel do both my books and he did an amazing job. You’re lucky to have a guy like him.
December 12, 2023
Reply from theurbanwriters.com
Hello Jonathan,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience on our platform.
Our writers are vetted and tested to the highest standards as we endeavor to provide high-quality content all the time, every time! Thank you for acknowledging Daniel's tremendous talent as well.
Our platform provides a team feature that enables our platform users to create a team that consists of their favorite freelancers. The feature allows up to 5 members. For your next project, give it a try and build your power team today, even give it a name!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
The writer and editor I worked with did…
The writer and editor I worked with did a great job. Your process is good. The UI/UX with the app needs real work. It’s clunky and needs improvement.
December 11, 2023
Reply from theurbanwriters.com
Hello Dwayne,
Thank you for taking the time to leave us a review!
Thank you for sharing your positive experience with Lily and Anaya. We are delighted to hear about the fantastic talent you encountered. Our platform offers a team feature, allowing users to create a team of up to 5 members comprising their favorite freelancers. Create your own power team for your next project and even give it a unique name!
Regarding the functionality and layout, our platform offers a wide range of features that benefit many users, and we are dedicated to continuously enhancing the platform for a more user-friendly experience. We appreciate your feedback on areas for improvement and value your constructive input.
Thank you for being a part of our community.
The Urban Writers team.
From start to finish it has been great
From start to finish, it has been great. The designer, writer, and everybody else has been there to please and make my book a success. The staff has been tremendous in helping me. This is my first time publishing a book, and they have carried me through all of it.
December 9, 2023
Reply from theurbanwriters.com
Hello Robert,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
Your overall happiness is a solid indicator that we are on the right course of action. Our freelancers are equipped with a plethora of skills to make the self-publishing journey smooth and positive and we are also extremely proud of the talent that is produced on our platform.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Excellent Experience
Working with my ghost writer with Urban Writers was great and I always knew I would have a support team if needed. I would highly recommend Urban Writers and would use them again.
December 7, 2023
Reply from theurbanwriters.com
Hello Sandra
Thank you for taking the time to leave us such a great review!
We love hearing from our customers, and nothing is more satisfying than knowing that we have met your expectations. We appreciate your recommendation and acknowledgement of our support and dynamic services.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team.
My ghostwriter did quality work and the…
My ghostwriter did quality work and the editor fine-tuned the project. The time frame was too lengthly, but that was due to health issues that the ghostwriter had - which were unavoidable. Other than that, the final product was good.
December 5, 2023
Reply from theurbanwriters.com
Hello Vicky,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
Thank you for approaching the unforeseen challenges with kindness and understanding. We appreciate your determination to see past the setbacks and focus on the positive attributes of our writers and editors and wish you all the best with the rest of your self-publishing experience.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
I'm a boomer and a digital immigrant
I'm a boomer and a digital immigrant. It was a steep learning curve. There was nothing "stupid easy" about navigating the platform. That said, the tutorials were
extremely helpful and the support staff was amazing. The freelancers were good to excellent and gracious with the dinosaur. Look forward to tormenting you again with another book.
February 27, 2024
Unprompted review
Reply from theurbanwriters.com
Hello Eric,
Thank you for taking the time to leave us such a great review!
We are so happy that you chose to work with The Urban Writers and appreciate this encouraging feedback.
A huge portion of our core -values is to support our first-time users with sufficient and accurate information. We aim to be consistent and provide our users with the same level of service from start to finish!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
My project was perfectly executed…
My project was perfectly executed without any complaints far ahead of the due date.
November 28, 2023
Reply from theurbanwriters.com
Hello Larry,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
We understand the importance of our clients time and appreciate that you chose our platform for your project. From everyone at Dibbly, we wish you all the best with the rest of your project.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Everything you are doing is GREAT
November 28, 2023
Reply from theurbanwriters.com
Hello Toby,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
'Everything' is a broad marker for service and we happily accept this very generous feedback. Thank you for this positive review.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Ghosted by ghostwriter!
I do not recommend this service. Initially, I encountered a few interested writers, but most lacked the necessary qualifications. One writer, who seemed relatively qualified and had accepted my project, bailed just before starting. This left me hanging until another, only marginally qualified writer, took up the project but disappeared during the initial phase—effectively ghosted by the ghostwriter. Since this fiasco, no other writers have shown interest in the project. It seems the well has dried up.
January 15, 2024
Unprompted review
Reply from theurbanwriters.com
Hello Siamak,
We appreciate your time in leaving us a review.
We are sincerely sorry to learn about your experience when searching for a writer for your projects. Your input is valuable to us, and we strive to enhance our services based on customer feedback.
The process of matching a suitable writer to your project begins with requests and invitations. The time it takes to assign a writer depends on various factors such as their qualifications, niches, and availability. Other factors also include the complexity of the project and how well it is laid out by the provided outline.
Some projects receive 3-4 requests within the first 24-48 hours, while others may take a bit longer. Therefore, utilizing our freelancer search feature with niche/topic filters is important to find the right match. Additionally, establishing personalized communication with potential writers via the Direct Message Feature is essential to clarify project requirements before inviting them.
Our writers undergo rigorous vetting and testing before joining our panel. We also offer shortlisting services for clients who need assistance with slow-starting projects. If you require comprehensive support, Managed Services is available to provide internal project management, outline and order management, freelancer management, task allocation, and quality assurance steps. These integrated services ensure that projects receive optimal resources from our platform.
We look forward to the opportunity to assist you in the future and can set up your profile for tailored services that can improve your experience. For further information, please contact Sales@Dibbly.com.
Thank you once again,
The Urban Writers team.
A very professional organization that…
A very professional organization that knows what they are doing. Writing and editing quality is great and staff are always willing to assist when questions arise or needs change.
November 24, 2023
Reply from theurbanwriters.com
Hello Lesley,
Thank you for taking the time to leave us such a great review!
We greatly appreciate our customers' feedback and are delighted to hear about your positive experience with us.
Collaborating in harmony has always been our primary goal, and we have dedicated significant time and resources to our platform to achieve this success, ensuring that we source high-caliber freelancers who deliver quality work. Your recognition of our talent is truly valued. Thank you!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Excellent service
These guys have really thought through the process of writing from the perspective of what you (the client) need. Well done and thanks for listening to our suggestions on how to make the platform perform and actually implementing them;)
February 23, 2024
Unprompted review
Reply from theurbanwriters.com
Hello Sharon,
Thank you for taking the time to leave us such a great review!
We truly appreciate receiving feedback from our customers as it provides us with valuable insights. Your satisfaction is a key indicator that we are fulfilling our mission.
Our freelancers possess a wide range of skills to ensure a positive and seamless self-publishing journey, and we take great pride in the exceptional talented freelancers on our platform.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
SERVICE was great but difficult when…unable to talk to customer service and writers
SERVICE was great but difficult when you were unable to reach customer service by phone for questions. It's hard to relay also in email what you want to convey to the writers. Perhaps add a video or voice recording for clients to record a message.
November 23, 2023
Reply from theurbanwriters.com
Hello Tarshire,
Thank you for taking the time to leave us a review!
We love hearing from our customers and welcome all feedback. Continuous improvement and customer satisfaction are both extremely important to us and we appreciate the acknowledgement of the great service you experienced.
It is quite understandable to feel limited when communicating your ideas and we have therefore introduced video calls to our list of features that you will find on our extraordinary platform. We are sorry that you missed your chance to try out this fantastic feature and hope that we will get another opportunity to show you how it has been helpful to many platform users who started using this communication tool.
Please feel free to set up a live demonstration for using this feature or reach out to our friendly and helpful support team at support@dibbly.com if you need assistance setting it up on your profile.
We look forward to your response.
Thank you again,
The Urban Writers team
Clear bait and switch.
I hired Urban Writers to ghost write a short 3 chapter bit - the writer accepted the assignment and word limit including the outline etc without question. Then proceeded to only write 2/3 of it and decide he needed a total of 33,000 words instead of the agreed upon 11,000 for the short e-book - the new word count would have required another $700 payment above the almost $400 I already paid. I repeatedly rejected the upsale and asked the order to be cancelled well within the 90 day period. However they kept dragging their feet until after 90 days so they could refuse a refund. This company is a bald faced bait and switch. Do not use! There are better ghostwriting companies out there.
November 10, 2023
Unprompted review
Reply from theurbanwriters.com
Hello Rochelle,
Thank you for taking the time to leave us a review.
We greatly value feedback from our customers as it helps us improve our services. We sincerely apologize for the experience you had and have thoroughly reviewed all the details and communications that led to this unfortunate situation.
Our investigation indicated that many of the inconsistencies in your project were due to the provided outline. It is our standard procedure for freelancers to indicate where additional words are needed to meet the outline's requirements. In this case, the freelancer's misjudgment on the word count has resulted in internal corrective actions.
While we enforce strict protocols and processes, we strive to be as flexible as possible to ensure client satisfaction. We would be more than happy to assist you in completing your project. However, please note that our refund policy extends up to 90 days only, and unfortunately, we are unable to accommodate a refund request at this time.
As previously communicated, we are committed to providing you with all the necessary resources to successfully complete your order. Your project is of great importance to us, and we encourage you to reach out when you are ready to proceed.
Thank you again,
The Urban Writers team.
Nyasha and Nkuli
Nyasha and Nkuli could not have been more supportive and helpful. They really made my whole experience amazing!!
November 14, 2023
Reply from theurbanwriters.com
Hello Mark,
Thank you for taking the time to leave us such a great review!
We greatly appreciate feedback from our valued customers and are delighted to hear that you were pleased with your recent experience. Our team is committed to providing high-quality support and guidance, and we take great pride in the exceptional project management services offered by our dynamic duo, Nkuli and Nyasha.
Your feedback is a significant achievement for our entire team, and we will make sure to convey this wonderful feedback to Nkuli and Nyasha. 😊
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team.
Customer support is top-notch
Customer support is top-notch! The response time and the solutions are always on point. Keep up the great work!
November 10, 2023
Reply from theurbanwriters.com
Hello Angela
Thank you for taking the time to leave us such a great review!
We love hearing from our customers, and we are thrilled to hear you were happy with your recent experience with us.
Our dedicated team consistently strives to deliver top-notch solutions promptly and your support serves as a driving force for us to maintain our exceptional performance! We cherish your trust and loyalty and eagerly anticipate the opportunity to assist you once again in the future.
Thank you again,
The Urban Writers team.
Very good ghostwriting company
Very good ghostwriting company . They really take care of their customers: me and you !
February 7, 2024
Unprompted review
Reply from theurbanwriters.com
Hello Kathryn,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
Our clients have ambitious goals, and we value the opportunity to bring their aspirations to fruition. We are therefore driven by passion and state-of-the-art technology that makes it all possible.
We truly appreciate your positive outlook on our company and services and wish you great success with the rest of your self-publishing journey. 🤗
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Great communication!
November 6, 2023
Reply from theurbanwriters.com
Hello Matilda,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers, and we are thrilled to hear you were happy with your recent experience with us.
We prioritize supporting first-time users by providing accurate and sufficient information and aim to maintain consistent service levels for all our users from beginning to end.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team.
My experience with Urban Writers was…
My experience with Urban Writers was very good. My writer was responsive to my input chapter by chapter. She willingly revised copy to fit my voice very well.
October 30, 2023
Reply from theurbanwriters.com
Hello Mary Ann,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
The process of turning thoughts and ideas into polished content relies on several factors that we strive to make accessible on our platform, to enhance the self-publishing journey for aspiring authors. Your acknowledgment of our exceptional writers and platform is greatly appreciated. Thank you!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Author go-to website
Great website and the service is excellent, their support team is fast and helpful.
November 1, 2023
Reply from theurbanwriters.com
Hello Mounaim,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
We are thrilled that your project was met with all the professional services and processes that it required and we appreciate your positive feedback on the overall outcome of your order.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
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