I want to express my deepest gratitude to B.K. Hanifah is my book cover designer. Her creativity and skill have brought my vision to life in ways I could not have imagined. Each design reflects not o... See more
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Review summary
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Reviews shaping this summary
I love working with The Urban Writers for the fact that you can find a great freelancer to work with. I work with Klay A as my Editor often. He is great at his job, gives awesome suggestions and is v... See more
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The Urban Writers are so easy to work with and the freelancers all do a phenominal job with their assigned tasks! I have not had any issues with anyone. If I have questions the support team gets back... See more
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The best part of this is working with amazing and creative individuals. Deep thanks to Jamie Walker for writing all my projects. Nothing better than being able to put together a story and enjoy each p... See more
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Company details
- #9 of 15 best companies in Online Marketplace
Written by the company
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Contact info
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4.2
Great
673 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent, Professional, and Patient With a Newbie!
While this was my first time using the platform, I cannot say enough about the professionalism, confidence, and patience with me. The folks are the experts and will help you get through the process from start to finish!
February 21, 2024
Good services all around.
February 25, 2024
Reply from theurbanwriters.com
Hello Denny,
Thank you for taking the time to leave us such a wonderful review!
We are thrilled that you decided to embark on your self-publishing journey with Dibby | The Urban Writers. Supporting our first-time users with comprehensive and precise information is a fundamental part of our core values.
Your positive feedback is greatly motivating, and we eagerly anticipate future collaborations with you.
Thank you once again.
The Urban Writers Team
Great Job
I had the pleasure of working with Riley Raine as the writer, who did an outstanding job. Alongside her, Penny Paige served as the editor, and Deborah C. Blanc contributed as the designer. Their collaboration was seamless, and communication between them was excellent. Whenever I requested any changes, they promptly implemented them. The end result is truly exceptional. I am immensely grateful for their efforts.
February 18, 2024
Reply from theurbanwriters.com
Hello Scott,
Thank you for taking the time to leave us such a positive review! We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
Our primary objective has always been to foster collaborative harmony, and we have dedicated considerable time and resources to our platform to achieve this level of success. We meticulously select high-caliber freelancers to ensure the quality that our clients can proudly be associated with.
Be sure to add your favorite freelancers to your team. Our platform provides a team feature that enables our valued clients to create a team that consists of their favorite freelancers. The feature allows up to 5 members. Feel free to reach out to the success team if you need assistance setting up your team.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Thanks Urban Writers!
The Urban Writers helped me write and complete my book and I was able to post it on Amazon! For not that expensive of a cost, you can get that dream book you've been thinking about and waiting for. I would highly recommend them! Their staff is also very reliable and professional at all times. They just want to serve you and help you succeed. I received a book complete with sources, edited, professional book description, and professional cover design.
February 14, 2024
Reply from theurbanwriters.com
Hello Ronitte,
Thank you for taking the time to leave us such a great review!
Hearing from our clients fuels our passion and reaffirms our mission: to steer self-publishers toward success! Such detailed feedback mirrors the core values that define our service.
At Dibbly|The Urban Writers, our dedication to excellence permeates every aspect of our work, and we treasure this wonderful, positive feedback. The entire team at The Urban Writers sends you our best wishes for your continued success in your publishing endeavors.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
The urbanwriters has enabled me to get books ready to publish…
The urbanwriters has enabled me to get two books ready to publish. As a first-timer, I do find the platform difficult to use/learn.
May 7, 2024
Reply from theurbanwriters.com
Hello Christie
Thank you for taking the time to leave us such a positive review!
We love hearing about our client's self-publishing journeys and are thrilled to be part of it. Thank you for trusting us with your projects and we look forward to hearing about your next title.
We have introduced new layers of care to our client program. Please enquire about Managed or Valet Services with your next project so we can see if your next project is a good fit. 💎
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
A very good experience
I was able to find a wonderful ghostwriter who was easy to work with and had good ideas on how to make my book better for the reader. I appreciated that all the ghostwriters with The Urban Writers had already been vetted. I was able to put my project out on their platform and have ghostwriters respond to the project as well as find ghostwriters I thought would be a good fit for my project and invite them to look at my project. The platform took a little bit to get used to, but they had lots of helpful videos to guide the user. I plan on using The Urban Writers again for my next project.
February 3, 2024
Reply from theurbanwriters.com
Hello Mary,
Thank you for taking the time to leave us such a great review!
Hearing from our customers is always a delight, and we're overjoyed to know you were pleased with your recent experience. Our vetting process is thorough and selective, ensuring we provide a wealth of quality and reliable writers.
Our platform is designed for high functionality, and we're committed to enhancing the user experience for everyone, regardless of their tech-savviness. Facing many challenges in this long-term endeavor, we remain devoted to delivering a learning experience that's both positive and unforgettable.
We're grateful for your recognition of our exceptional talent and support team.
We wish you continued success on your publishing journey and will be patiently anticipating our next collaboration.
The Urban Writers team
Disappointed
I have had two manuscripts written.
The first one I rewrote to match the style I needed and removed popular jargon around issues not relevant to the subject. There was also a few research errors, but I know she is human and that I have the ultimate responsibility to catch that.
The second manuscript I abandoned completely because it was written by a person less familiar with English and grammar, spelling, and sentence structure suffered. It was going to involve too much time to edit and comb through. The author did not follow the outline and chose politically oriented topics tangentially relevant, and left obviously relevant topics out.
I don’t think I’ll use TUW next time i need a manuscript written. Sorry.
February 3, 2024
Reply from theurbanwriters.com
Hello Sharon,
Thank you for taking the time to leave us a review!
We are truly sorry to learn that your experiences with our company fell short of your expectations. Should you find that a writer's skills do not match the specifications outlined, we urge our esteemed clients to seek reallocation services through our dedicated support team.
Our team is accessible via email, phone, and live chat to tackle any issues with quality and provide assistance with writer replacement if necessary. Our revision policy accounts for these services because we are committed to ensuring a satisfactory result, even when the corrective measures necessitate special attention.
Our valet services are highly valued as an additional offering that minimizes the need for planning and sourcing writers. Should there be an opportunity to meet your needs in the future, we highly recommend incorporating our valet services.
Thank you again for sharing your experience with us.
The Urban Writers Team.
Didn't work for me.
After interviewing/chatting with countless potential ghostwriters and then formally interviewing and paying for writing samples from 4, I ended up being uninspired by any of them and choosing a different platform to find a ghostwriter. I found the platform itself more complicated than it needed to be as well. It is not intuitive and actually confusing. I consider myself technically savvy, but struggled with it nonetheless. For the record, I was open to utilizing all available tiers and price points for writers. I do plan to give it one more try down the road, but after spending weeks navigating a search and interviews, it was discouraging to come up empty-handed. I am considering looking for a line editor through UW. We'll see.
December 19, 2023
Reply from theurbanwriters.com
Hello Lynda,
Thank you for taking the time to leave us a review!
Finding a suitable writer can be a challenging task, especially if you have a specific niche, topic, or requirements. We understand that your search might not have produced satisfactory results, and we're here to help in any way we can. We have recently launched a new service called Valet Services, which aids in the vetting process.
This service provides an additional layer of preparation to our clients and guarantees that the shortlist of writers provided is made up of the most qualified and experienced writers for the task at hand. The vetting process also provides information on the writer's availability dates for effective scheduling. The value of this service is emphasized by the time-saving factor when planning projects effectively on our platform.
If you're interested in exploring the valet service option for your next project, please let us know.
Our developers are always working to increase the user-friendliness of our platform. It has been quite a journey of improvement over the years, and finding the balance between optimal performance, user-friendliness, and the growing list of features needed to service our client needs is a top priority.
Thank you again,
The Urban Writers team
Top notch service!
The people that did the work for me were top notch. I was very pleased with the quality of the work. It took me a little while to learn how to properly navigate through the platform but once I caught on it worked very well for me.
January 30, 2024
Reply from theurbanwriters.com
Hello Steve,
Thank you for taking the time to leave us such a great review!
We are grateful for your kind words acknowledging the exceptional talent of our team, and the invaluable support they provide to our customers. Your positive feedback on our company and services is truly encouraging and motivates us to continue delivering exceptional experiences.
We would like to thank you for taking the time to express your appreciation, and we wish you every success in your publishing journey.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
The ghost writer I worked with was…a true professional, excellent writer with a strong understanding for my topic.
The ghost writer I worked with was professional, had great communication and was an excellent writer.
Whenever I reached out to TUW with a question or problem it was quickly responded to and resolved.
January 14, 2024
Reply from theurbanwriters.com
Hello David,
Thank you for taking the time to leave us such a great review!
We're thrilled to hear such positive feedback about our company and services! At The Urban Writers, efficiency and consistency are at the heart of what we do. Our team of skilled freelancers is a source of great pride for us.
Recognizing the critical role of top-notch content, we've brought together a group of exceptional freelancers who deliver work with precision and professionalism.
Here's to your continued success in your publishing endeavors!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team.
this was my first time using urban writers and it was seamless
this was my first time using urban writers and every time i had a question it was promptly answered and with a smile. excellent customer service and i worked with the best writer and editor i could have hoped for!
January 24, 2024
Reply from theurbanwriters.com
Hello Pam,
Thank you for taking the time to leave us such a great review!
Hearing from our customers is always a delight, and knowing you were pleased with your recent experience with us is truly heartening.
Our aim is to provide a seamless and effortless self-publishing journey. Your positive remarks about our company and services are greatly valued and serve as a motivation for us. Rest assured, our support team is ever-ready to offer assistance whenever needed.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Reply from theurbanwriters.com
Hello Emelisa,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers and we are thrilled to hear you were happy with your recent experience with us.
We take pride in being efficient and consistent in our services. We are also proud of our team of talented freelancers who work hard to deliver high-quality work.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Good communication with my writer
Good communication with my writer. The process was easy to follow and good support.
January 2, 2024
Reply from theurbanwriters.com
Hello Jack,
Thank you for taking the time to leave us such a great review!
We're delighted to receive your positive feedback and appreciate you taking the time to share your experience.
It's gratifying to know that our communication was effective and the process was clear. Our team is dedicated to offering outstanding support, and it's wonderful to hear that you found it beneficial.
Should you require any additional assistance or have questions, feel free to contact us. We're ready to help you at every stage!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Communication is flawed and this AI and writers not reading their work is a problem.
It took too long because communication is only through chat and the differences in timezones. No one wants to talk on the phone to clarify anything. The company policy's are difficult to deal with because it says that you can't complain or say that the writer uses AI. Using AI is helpful, but you must read and edit everything. Anyway, I'm not happy with my experience and I may not use them again. Heck I can use AI myself instead of paying them to do it. SMH.
November 19, 2023
Reply from theurbanwriters.com
Hello Tina ,
Thank you for sharing your feedback with us. We truly value input from our customers and appreciate your honesty. We are sincerely apologetic to learn about the challenges you encountered while working with us. Our dedicated support team is committed to responding promptly to ensure our clients' needs are addressed efficiently. For quick and precise assistance, we offer email support as our primary communication channel, guaranteeing responses within 1-24 hours.
Additionally, we provide live chat support from 5 AM to 5 PM EST and our phone lines are open Monday-Friday from 9 a.m. to 4 p.m. EST. To keep our clients informed, our platform sends automatic email updates for any project-related changes.
Regarding the use of AI, we strictly adhere to internal policies that prohibit the unauthorized use of AI technology. AI is an optional tool in the creative process and never a replacement for authentic human writing. At Dibbly | The Urban Writers, we have robust protocols to prevent AI misuse and safeguard our clients, which can be found on our website:
https://theurbanwriters.com/pages/acceptable-uses-of-ai
We look forward to your response.
Thank you again,
Prompt, professional service
The Urban Writers provide prompt, professional work. Communication with them is simple and on-target. They will be my first choice next time I need one of the services they provide.
December 21, 2023
Reply from theurbanwriters.com
Hello Betty,
Thank you for sharing your valuable feedback with us.
We are glad to hear that you found our communication efficient and our professionalism noteworthy, and understand that these are crucial aspects that our clients value, and we are dedicated to upholding these standards for all our future projects.
We take pride in delivering consistent and dependable service to our clients, and your feedback encourages us to keep up the good work.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
Quality and Efficiency
The quality of work of the creators I’ve collaborated with are superior than other platforms. The process is efficient and comprehensive.
December 19, 2023
Reply from theurbanwriters.com
Hello Donald,
Thank you for taking the time to leave us such a great review!
We are delighted to hear that you had a positive self-publishing experience on our platform.
We take pride in offering efficient and comprehensive services for our users and we are happy to know that it met your expectations. We look forward to continuing to provide you with high-quality work and hope to collaborate with you again soon.
Thank you again,
The Urban Writers team
I'm now a published author because of TUW
I can't say enough good things about my experiences with The Urban Writers and the exceptional ghostwriter I connected with. From the moment I hired TUW, I felt welcomed into a community of passionate writers who shared valuable insights, support, and encouragement.
The Urban Writers provides an environment where writers of all levels can thrive. Whether you're a seasoned author or like myself, working on your first book, there's something for everyone.
But what truly set my experience apart was the ghostwriter I partnered with. His professionalism, expertise, and dedication to bringing my vision to life were unparalleled. He took the time to understand my detailed outline and writing style, resulting in a final product that exceeded my expectations. It was a collaborative and seamless process. He was very receptive to feedback and communicative. Plus, he met the deadline we agreed to when we started.
Thanks to The Urban Writers and their outstanding ghostwriter, I now have a 34,000-word book that I was proud to publish on Amazon. I highly recommend TUW services to anyone looking to elevate their writing and bring their ideas to fruition. If you're seeking a supportive community and top-notch ghostwriting expertise, look no further than The Urban Writers. They've earned every bit of this five-star review and more.
December 17, 2023
Reply from theurbanwriters.com
Hello Jack,
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your feedback with us. It warms our hearts to hear that you had a positive experience with our freelancers and services.
Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is rewarding to know that our dedication to providing you with a positive self-publishing journey has made a difference for you. Your recognition of Phoenix’s professionalism, expertise, and commitment is much appreciated too.
We are honored that you chose Dibbly | The Urban Writers for your publishing adventure. Your kind words and recommendation are deeply appreciated, and we are eagerly looking forward to supporting you in all your future writing endeavors.
Congratulations on your achievement as a published author!
We look forward to hearing about your next project.
Thank you again,
The Urban Writers team.
A great service for beginning Authors and their price is right.t.
My ghostwriter was right on schedule and nshe followed my outline to a tee, I edited the 32,000 word manuscript in one day with very few changes,
March 16, 2024
Reply from theurbanwriters.com
Hello Millard,
Thank you for taking the time to leave us such a great review!
We love hearing from our customers, and we are thrilled to hear you were happy with your recent experience with us.
We are honored by your recognition of the exceptional talent on our platform and are delighted to hear that your project was a resounding success. Our writers are truly dedicated professionals who are committed to delivering outstanding content that our clients can be proud to call their own.
We take immense pride in the efficiency of our platform, which provides an exceptional collaborative workspace to help you achieve your goals. Your achievement is truly inspiring, and we are thrilled to have played a part in it!
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team.
Thank you TUW!!!
This platform and its customer support team have gone above and beyond since the beginning and provided all the help and support I needed. I am new to publishing, but my working relationship with TUW has made the transition seamless. I recommend them to anybody who has ideas for starting their publishing journey.
Thank you, Marlys, Labeeqah, Desire, and anyone else I may have failed to mention. Thank you from the bottom of my heart. Cheers!
March 12, 2024
Unprompted review
Reply from theurbanwriters.com
Hello DeWayne,
Thank you for acknowledging our fantastic talent and our support team.
The journey of self-publishing can be a daunting task for first-time authors attempting to navigate through the many processes and requirements necessary for book production. At Dibbly | The Urban Writers, we understand the difficulties that come with self-publishing and aim to provide our clients with a well-structured support system.
Our dedicated support team does our utmost to make the self-publishing journey a positive and enjoyable learning experience for our clients. We are always there to assist in any way possible to make this a reality.
We are deeply grateful for your feedback and positive outlook on our company and services and wish you all the success on your publishing journey.
We look forward to collaborating with you again.
Thank you again,
The Urban Writers team
The writer was not the quality expected…
The writer was not the quality expected for the price. The editor did not do a good editing work even after telling what I wanted to edit.
It was more about trying to get more money out of me.
December 15, 2023
Reply from theurbanwriters.com
Hello Rodrigo,
Thank you for taking the time to leave us a review.
We have taken a look at the overall execution of your project to establish the grounds for your discrepancies and have noted that all the comments and guidance that you provided were acknowledged by the assigned writer.
Our platform provides real-time access to address any structural issues during the writing stage and throughout the writing process, The writer has displayed immense professionalism in their writing and etiquette as a first-time user.
The package that was used to provide you with a manuscript makes provision for 4 revision cycles with the writer to request changes, make improvements, identify redundancies, and discuss enhancements’ that are aligned with our revision policy.
It is important to state that any missed opportunities (outside of the 4 revision windows) to address changes with the writer would be picked up in the editing stages and as an added service, during the editing & proofreading stages, the editor has provided you with courtesy service to inform you of areas that could be improved on, that unfortunately does not lie within her scope of responsibilities.
The suggestion to address the discrepancies is by no means compulsory to use our services, as it was within good intention that these areas be addressed professionally before Dibbly|The Urban Writers could pass the manuscript as publish-ready.
As a standard procedure, a follow-up email has been sent to provide you with the necessary guidance to make an informed decision and by no means is this a compulsory service, though we do our utmost to support our first-time users, though you are welcome to ignore the email or wait until your project is provided to you as an editable document which you can change to your level of preference.
All the best.
The Urban Writers team.
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