Had an issue with delivery and it was dealt with promptly. Many thanks
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... See more
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Excellent service from this company. I was missing a pack of needles in my delivery (or perhaps I mistakenly threw them away) but upon emailing the company I was quickly advised that a new supply wo... See more
Company replied
The best online clinic I have used, great customer service all questions are answered promptly and the clinical team is just a phone call away. If there is any issues the team will reach out promptly... See more
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4.4
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was I introduced to VSC through a…
I was I introduced to VSC through a friend a few months ago and have had a really positive experience with them. Both my orders have been processed the same day and sent out quickly. I was a bit nervous when I saw there was no contact number but they respond to emails within 24 hours so not a problem. Would definitely recommend.
September 4, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear Sarah
Thank you so much for your kind words and recommendation! We’re delighted to hear you’ve had such a positive experience with us and that your orders have been processed quickly. We completely understand your initial concern about not having a contact number, and we’re glad our prompt email responses have helped reassure you.
We truly appreciate your support and look forward to continuing to serve you.
Kind regards
The Virtual Slimming Clinic
Great customer service
Great customer service, very helpful staff and easy to navigate website with lots of information… I had a small issue regarding my delivery and I e mailed for some assistance . Punam was so was helpful and resolved my issue very quickly with no problems and arranged a new delivery slot for me within two days . Excellent customer service!
September 2, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear CR
Thank you so much for taking the time to share your kind feedback. We’re delighted to hear that you found our website easy to use and that Punam was able to quickly resolve the issue with your delivery.
I’ll be sure to pass on your comments to Punam, she will be so pleased to know she was able to help. Providing excellent customer service is very important to us, and it’s wonderful to know that this was reflected in your experience.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Virtual Slimming Clinic
Excellent experience!
Despite the bad reviews for this company, I took my chances and ordered from them on Friday evening. They answered my many questions promptly over the weekend. My pen was dispatched on Monday and arrived on Tuesday morning. Well packaged, no wipes but I have plenty. Very impressed, will definitely use them again. Thank you very much
September 2, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear Robert
Thank you so much for your lovely feedback. We’re really pleased to hear that you had a positive experience with us and that your order arrived quickly and well packaged.
We always aim to be responsive and supportive, so it’s great to know our team were able to answer your questions promptly and give you confidence in ordering with us.
Your trust means a lot, and we truly appreciate you giving us the chance despite the reviews you had seen. We’re delighted that you’ll be using us again, and we look forward to supporting you in the future.
Kind regards,
The Virtual Slimming Clinic
They don't really communicate, but received all orders
They don't really communicate with you so answer any chats , but I received all the Mounjaro products I ordered for a good price. I was worried at the begining too after reading the reviews here, but it turned out to be fine.
August 20, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear J
Thank you so much for your kind words and for trusting us with your order and we’re really pleased to hear you received your Mounjaro products safely and at a good price.
We’re sorry to hear you felt our communication could have been better. If you could kindly let us know when you didn’t receive a reply or what channel you used (chat, email, etc.), we’d be more than happy to look into this and see how we can improve.
Your feedback is truly valuable as we’re always looking for ways to make our service smoother and more reassuring for our patients.
Kind regards,
The Virtual Slimming Clinic Team
Absolutely fabulous service
Absolutely fabulous service, I’ve been emailing questions all week and nothing was too much trouble, they’ve supported me from start until I placed my order today. Would highly recommend!
August 29, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear K
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to support you every step of the way and answer all your questions.
It means a lot to us to know you’d recommend our service. We truly appreciate your kind words and your trust in us.
Best wishes,
The Virtual Slimming Clinic Team
Excellent company!!
Excellent company!!! I am using for over a year. Always quick response and fantastic communication. The best clinic to order from. Very fast dispatch and delivery. Never had any issues. Highly recommended 👌
August 28, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear Dorota
Thank you so much for your lovely review! It’s wonderful to hear that you’ve been with us for over a year and have had such a positive experience. We’re so glad our communication, dispatch and delivery have met your expectations consistently.
Your continued trust and recommendation mean a lot to our team
Best wishes,
The Virtual Slimming Clinic Team
Excellent company with fair prices
Excellent company with fair prices! I had a delivery issue with Royal Mail and they worked quickly to sort it out. Customer service was friendly and super responsive. I am now going to leave my former provider to work only with them. THE BEST! Thank you!
August 28, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear RoZiggy
Thank you so much for your fantastic feedback! We’re delighted to hear that our team could quickly resolve the Royal Mail delivery issue for you and that you found our customer service helpful and responsive.
It means a great deal to us that you’ve chosen to move over from your former provider and place your trust in us. We’ll continue to do our very best to look after you.
Best wishes,
The Virtual Slimming Clinic Team
Excellent service
Excellent service. I have used several online chemists for private weight loss medication and the virtual slimming clinic has by far been the best. So easy to deal with , fantastic communication and delivery received within 24 hours.
August 27, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Dear Karen
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve found our service to be the best compared to your past experiences, and that our communication and speedy delivery met your expectations.
Your kind words mean a lot to our team, and we’re so pleased to have been able to support you.
Best wishes,
The Virtual Slimming Clinic Team
Absolute shocking customer service
Exceptionally shocking customer service, I looked at their website on Friday 22nd August to ensure they had stock before I placed the order and Punam (agent) said they did, I expressly asked if the order would be processed and shipped before the first week of September as that when I need them or at least 1, I was told that an urgency would be put onto my order again from Punam (all this is documented), I duly paid on the Friday (22/08/25) morning and then waited, they are by their own admission not open over the weekend or bank holidays so today they have now sent me an email to state that they don't have the stock and my order has been cancelled and I will receive a refund within 5 - 7 days. Absolutely disgraceful customer service, it seems that they are all jumping on the "first come first serve" excuse but, we will take your money anyways, but it feels more like "we can get more money in September". Why lead people on ?, knowing the stock levels and allocations should be a basic thing when expressly asked if there is stock?? . Now I am in the position of trying to get a pen from other suppliers which isn't going to be easy as there is very short supply, probably until the magical date of 01/09/25. Edit.... Just to add I had a follow up email just now to tell me that they are expecting more stock on MONDAY so perhaps I can re-order then .... Monday the 1st of September .... disgraceful, fool me once shame on you!! fool me twice shame on me!! ... not a chance !!!
August 26, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Hello Robert,
Thank you for your message, and I’m very sorry for the frustration this has caused.
The recent surge in demand for Mounjaro, following concerns about price changes, has meant stock has been moving far quicker than anticipated. While I do not work directly with the pharmacy team that manages supply and dispatch, I always aim to provide the most accurate information available at the time of enquiry. Unfortunately, availability can change rapidly and this is outside of our control. Please rest assured that we would never knowingly mislead patients, and we take your feedback seriously.
At present, Mounjaro 15mg remains out of stock. However, new supplies are expected to arrive on Monday. Alternatively as mentioned by our clinician in your reply earlier, we can dispatch Mounjaro 12.5mg immediately and refund the difference in cost. If you would like to proceed with the 12.5mg option, we kindly ask you to provide evidence of your current prescription (such as a photo of your medication label or packaging) so that we can ensure safe and appropriate supply.
We sincerely apologise for the disruption this situation has cause, especially after your efforts to confirm availability in advance and we truly appreciate your patience and understanding while we work through this period of exceptionally high demand.
Warm regards,
The Virtual Slimming Clinic
Took my money
Took my money, no product, no support
I placed an order with The Virtual Slimming Clinic on August 17th, 2025. The order status shows “shipped”, but no tracking number was ever provided. I tried to contact them several times: the email listed on their website bounces back as invalid, and the live chat has no response.
I strongly advise anyone to avoid this company. I have now opened a dispute with my bank to try to recover my money.
August 17, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Hello Alexandre, thank you for your feedback. We can confirm that your order was processed on the 17th and your Royal Mail tracking number has been emailed to you (tracking becomes active once the parcel has been dispatched). We haven’t received any email enquiries from you, and your last interaction with our clinical team two months ago was noted as a positive experience.
You have placed several orders with us over the past year, and we truly value your continued trust. Please rest assured that if an order is ever not processed, any payment made is always refunded within 5–7 working days. We’re sorry for any frustration on this occasion and hope to support you again in the future.
Appalling service from Mobeen and suspicious practices since change of ownership
Appaling service by Mobeen, I have been a long-standing customer of The Virtual Slimming Clinic, originally under their previous management. Since the company changed hands, things have gone completely downhill and am not surprised about all the reviews accusing company of being dishonest.
my recent dealings with Mobeen has been useless waste of everyone’s time when they tried to substitute an inferior product after payment.
What makes matters worse is their payment practice: they demand money upfront without even confirming whether they can supply the correct dosage or quantity. This is not only poor service but feels deeply unprofessional and potentially misleading to patients who rely on continuity of treatment.
The glossy, professional-looking website completely misrepresents the reality: slow, obstructive, trying to flog different products lying in inventory rather than ordered items.
Since the change of ownership, this company has gone downhill. I cannot recommend them anymore and am already signed up with alternative supplier.
August 17, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience and that you feel let down after being a long-standing customer. This is certainly not the level of service we aim to provide. Please email me directly with the details of your order so that I can review this personally and do my best to assist you.
Scammers
Absolutely disgusted by this company. First order came in a week. Second order, took my money on the 21/07/25 and still haven't received my order! I messaged them and just got a flippant email saying it was still with the pharmacy. I sent another message complaing and they just copied and pasted the same reply. They have ruined everything! I started to lose weight and was so excited, thinking I will lose some weight for my holiday. I ran out of tablets about 10 days ago and the cravings are back and I've put the weight back on. Terrible company, terrible service and I honestly feel like I've been scammed. They give you the first order to lure you in and then steal your money!
July 21, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand how frustrating this must feel, especially when it has impacted your progress and upcoming holiday. Please be assured that we do not take payments without either fulfilling an order or issuing a refund if there is any issue.
If you can kindly email me directly with your order details, I will personally look into this and do everything I can to resolve the matter quickly for you.
Ordered six weeks ago,took my money…
Ordered six weeks ago,took my money sent all proof was approved and still waiting to be sent.customer service said over three weeks ago it was not in stock.contacted at least 6 times
Now and they don’t reply back to messages or emails.ive got all proof on my account and im
Now £169 down and will have to got threw bank for a refund -stay away do not use them
June 3, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for sharing your feedback. I’m very sorry to hear about your experience and the delay with your order. This is not the service we want for our customers. Please email me directly with your order details so I can review this personally and ensure the matter is resolved, including arranging a refund if appropriate.
Ordered two pens and both times they…
Ordered two pens and both times they came warm, spoke to someone via email who told me to discard the pens as they couldn’t accept returns but also did not offer a replacement at this time which is shocking - so I made a complaint asking for a refund to which they said if I had returned the pens I would of got my money back. Put in a more formal complaint and they promised to come back to me within 20 days with a solution and have not heard from them since - just checked my account and they’ve charged me again today for another pen.
Disgusting customer service and I expect to hear from them after posting this review.
May 30, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand how frustrating this must be, especially regarding the pens and the follow-up to your complaint. Please email me directly with your order details so I can urgently review this matter, arrange a resolution, and ensure you are not charged incorrectly going forward.
My Order
My Order. I keep getting email messages about my order that I placed and paid for asking me to upload a photo which I have done several times. I am worried I am being scammed. I can’t find a phone number and I have emailed several times but I get an email back which is just copy paste! I need to speak with a live person! I have left my phone number for someone to contact me but yet to hear. Be aware!
June 12, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
We’re truly sorry to hear about your experience, Please accept our sincere apologies for the inconvenience caused.
We've tried to locate your order using the name on this review, but unfortunately, we haven’t been able to find it. To help us investigate this further and assist you as quickly as possible, could you please send us your order number or email us directly at info@thevirtualslimmingclinic.co.uk.
Once we receive your details, I will make sure one of our team members will personally call you on Monday to resolve this matter.
Thank you for your patience, and again, we're very sorry for the trouble you've encountered. We're here to help and committed to making this right.
I ordered a prescription on 15th they…
I ordered a prescription on 15th they took £165 and ive received nothing. Now i can see the company dissolved on the 15th terrible customer service, cant gwt a response from any social platform and they are still texting today offering money off😡
April 15, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
We’re really sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We take this feedback seriously and want to resolve this for you as quickly as possible. Could you please confirm if you’ve sent us an email regarding the issue? If not, kindly send the details to info@thevirtualslimmingclinic.co.uk so our team can investigate and assist you promptly.
Again, we apologise for the frustration caused and appreciate your patience while we look into this.
Best regards,
The Virtual Slimming Clinic Team
Just use someone else!
I had had a very positive experience with this company until I experienced a problem. The delivery came on the wrong date, the pen was no longer cool (which meant it needed using immediately and within 30 days) and the pen only dispensed 3 doses instead of 4. They were unbelievably hard to contact. I had videos and pictures of the problem. The company kept insisting I was using the pen incorrectly. After ensuring them I could count to 4 and had successfully been using weight loss injectors for a year, they still insisted I was the problem and would not do anything to resolve it. On the basis each dose is quite expensive, I was really unimpressed and have been left feeling insulted and unheard. There are so many other online options so I would suggest you use them instead.
Edit: After seeing my review, the clinic rightfully agreed to supply me with a new pen. Unfortunately a month has passed and they fob me off constantly saying they are still "investigating" dispatch. Seems even when they try and resolve issues, they cannot keep their word.
April 24, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for your feedback, and we're very sorry to hear about your experience.
As we are already in communication with you via email, please rest assured that your case is being taken seriously. Since this issue relates to a potentially faulty pen, our pharmacy team is currently reviewing it and escalating the matter to the manufacturer for further assessment, as per the required process.
We will continue to keep you updated on the progress via email and aim to resolve this as soon as possible.
Thank you again for your patience and understanding.
Best regards,
The Virtual Slimming Clinic Team
The online ordering process was…Fantastic
The online ordering process was seamless. The website is very easy to navigate and very straightforward. When I thought I had a delay, I used the help link and the associate that got in touch was extremely helpful. He resolved the matter quickly and delivery was overnight.
March 24, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you so much for your lovely review! We're really glad to hear the ordering process was smooth and that our support team could assist you quickly. We're always here to help and look forward to serving you again!
I have placed an order and do not…
I have placed an order and do not respond to emails and have disappeared with my money. What is going on and are still in business or just scramming people out of there hard earned money.
March 4, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
We sincerely apologise for the experience you've had. Please rest assured that we are absolutely not a scam, and we take customer satisfaction very seriously.
Could you kindly provide us with your order ID so we can look into this for you as a priority? Please email your order number to info@thevirtualslimmingclinic.co.uk, and we will investigate this immediately. If you prefer a full refund, we will process your request as soon as possible.
We truly appreciate your patience and look forward to resolving this for you.
Best regards,
Patient Support
They have disappeared with my money!
I have been trying the chat and the email is bouncing back. They have taken my credit card number and still do not complete the transaction or answer when the treatment will be sent! Absurd!!!
February 22, 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Hi Leticia,
We’re very sorry for the issues you’ve experienced with our chat and email.
Our Clinical Nurse Advisor did send an email regarding your order, and I've copied the email below for your reference. Please check your spam or junk mail folders, and if you still can’t locate the email, kindly contact us at info@thevirtualslimmingclinic.co.uk so we can sort this out as soon as possible.
-----
Hi,
I'm just emailing you as I'm concerned regarding your order. It has been noted an IT issue must have happened as we have received your payment but no order. It's for a large amount I just wanted to ensure nothing was missed. Can you please confirm what you wanted to order drug and quantities and I can process it manually for you.
Thanks
Louise Joyce
Clinical Nurse Advisor
------
Best regards,
Patient Support
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