VitalPaws Reviews 118

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the quality of the product, noting improvements in their pets' health, such as reduced itching, softer coats, and better digestion. Several people also mentioned that their dogs enjoy the taste of the product, making it easy to administer. However, some people were dissatisfied with the ordering and delivery process. Many customers experienced significant delays in receiving their orders, with some reporting that products never arrived or were held up by customs due to being dispatched from China, contrary to expectations of an Australian origin. There were also complaints about difficulties pausing or canceling subscriptions and issues with payments being taken for undelivered items.

What people talk about most

Product

Consumers have ambiguous feelings about the product. Many reviewers praise its effectiveness, noting... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding improvements in their... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Many customers report extremely long waiting times,... See more

Order

People report negative experiences with order fulfillment. Many customers experienced significant delays,... See more

Subscription

Clients share negative opinions on subscription. Many consumers report being unknowingly enrolled in... See more

Based on these reviews

Rated 3 out of 5 stars

I had such high hopes after reading the reviews that it would stop my dog from eating grass, but unfortunately it did not. That's why I'm a bit disappointed.But nevertheless, it will contribute to hi... See more

Rated 4 out of 5 stars

My dog loves this product but she is still eating grass, but she has only been eating this for 2 weeks, it probably needs a longer time to adjust.

Rated 4 out of 5 stars

Have been using for a couple of weeks, my dog loves eating them. Good quality ingredients. Looking forward to seeing any changes over the next month or two.

Rated 5 out of 5 stars

I purchased vital paws for a friends elderly dog. He started getting a bad cough, so I saw this product and along with some hemp oil in his food and his vital paw vitamins, I'm astounded to hear that... See more

Rated 5 out of 5 stars

My six year old labrador has had a noticeable increase in her energy levels. She wants to play and take longer walks, we thought that she was getting old and now she has her groove back. We also have... See more

Rated 5 out of 5 stars

The supplement has for sure made changes. White ears instead of reddishness, food allergies has gone better with less sensitive stomach and gut problems. The bonus is that even for a 10 year old we s... See more

Rated 5 out of 5 stars

Order is easy online. Arrives promptly. Though some products are almost always out of stock. Both my dogs’ guts are functioning better now, with firm poos.

Rated 1 out of 5 stars

Absolute rogue of a company! Got our first order ok then missed our next two deliveries due to ‘low stock levels’! Yet, they’ve deducted money from our account. We pause the account and they... See more

Rated 5 out of 5 stars

Truly good stuff, very surprised. My dog was scratching like there was no tomorrow due to her allergies, been giving this chew 2 months now, and I'm seeing a very clear improvement. def a keeper!

Rated 5 out of 5 stars

When the chews stopped arriving they were going backwards in health? Since I started getting the chews again they have picked up dramaticly, they are more lively and breathing better. They cant wait u... See more

Rated 1 out of 5 stars

Contacted the company two weeks after purchase because I heard nothing from them I was then sent tracking from China, another couple of weeks later and another email to Ivan the founder. For a start c... See more

Rated 1 out of 5 stars

Absolutely terrible company to deal with. Beware it is not Australian as stated and the products are dispatched from China. Unable to pause or cancel subscription on their website. I have phoned, ema... See more

Rated 5 out of 5 stars

Received the order within 2 weeks. Rolly is enjoying the tablet. His 'poo's are now more solid and he completes the job. His itching has improved. He still has itches, but not as much.

Rated 5 out of 5 stars

After taking Vita Paws for a month my dog’s itchy paws seem to have improved. I’ll continue to give him the chews and hopefully in another month he won’t be licking his paws at all 🤞🤞🤞

Rated 1 out of 5 stars

Dispatched from China and retained by customs who require an additional fee to release it. Not paying the fee and happy to forgo the goods as the company is not honest and I am sceptical of how healt... See more

Rated 1 out of 5 stars

confiscated by bio security officer and destroyed as no import permit I understood we were buying from Australia NOT china The package was seized at Sydney Gateway facility and unless we get an impo... See more

Rated 5 out of 5 stars

My 6 month old poodle loves these, I can clearly notice a softer coat. other than that just good to know she gets the necessary nutrients on a daily basis 👌.

Rated 5 out of 5 stars

Lexi loves the treats and so far the licking and scratching have greatly diminished. Communication was very good with the company. Wd recommend.

Rated 5 out of 5 stars

We used to purchase three separate supplements, but now we switched to this and it's just one chew per day and we're done. So much better.

Rated 5 out of 5 stars

My dog loves the chew. His coat is shinier and no longer licks his paws. I was worried my new delivery was going to be delayed so I emailed the company and they replied swiftly. I received the parcel... See more

Rated 4 out of 5 stars

My dog eats the chews which is a good start. Others I’d tried she had to be hand fed with them in peanut butter. Her skin redness and feet chewing seems to be less. I’ll keep going to see if it gets... See more

Rated 5 out of 5 stars

They are honest people and deliver on time everytime. My two dogs love the product and get excited everytime I pickup the package to give them their treat.

Rated 3 out of 5 stars

My little dog has problems with eating them as a chew. Firstly she doesn't really like the taste and secondly they are a bit large and hard for her to chew if I can get her to put it in her mouth. I h... See more

Rated 4 out of 5 stars

I’ve really noticed a difference with my 2. No more grass eating and lot lot less scratching. They are also both eating much better. I just struggle to get them to eat it on its own. I have to hide... See more

Rated 1 out of 5 stars

As the others disapointed clients, I am now waiting the product from nearly a month. In the delivery tracking It shows the plain arrived at destination point on November 1st, today is 8th and no news.... See more

Rated 5 out of 5 stars

Our senior golden is acting more playful again, and her coat feels so much softer. These chews are now part of her daily routine!

Rated 1 out of 5 stars

Took forever to arrived since they came from China! And I needed to pay extra for custom clearance. Neither the origin nor the extra charge are informed! My dog ​​loves them (that's not really an ac... See more

Rated 5 out of 5 stars

The dog loves the taste, to early to tell if the treats make a difference, fingers crossed they do!

Rated 1 out of 5 stars

Somehow ended up in a three weekly subscription with this company. Where they would deduct my money and no item would ever show up. Had to contact my bank to get them to have my money refunded. Do n... See more

Rated 1 out of 5 stars

Signed up for subscription,did not receive first two months orders but they took the money out of account,net day email saying low stock order quickly ,this company is a shambles

Rated 5 out of 5 stars

Pleasant friendly staff. My dog is very fussy but loves the Vital Paws. A little too early to tell results, but my friend who recommended Vital Paws to me is very happy with the results with her dog... See more

Rated 5 out of 5 stars

Arrived promptly. My dog loves them although I'm not sure that they have made any difference to her health

Rated 1 out of 5 stars

Worst Customer Experience ever. I've subscribed and got charged for 2 shipments for month and a half and nothing came in. I wrote em and they then gave me some tracking number not even close to me. De... See more

Rated 1 out of 5 stars

Deceptive marketing - not locally based, shipping has taken a month and items still not arrived. AVOID - you could probably get the same stuff on the high street

Rated 4 out of 5 stars

I've noticed a slight improvement in my dog, still licking his feet at times but not as much as before, he's only been on the vitamin a couple of weeks so hopefully he will continue to improve, also... See more


Company details

Written by the company

Providing dogs with essential nutrients to support long-term well-being—all in a single tasty treat.


Contact info

3.5

Average

TrustScore 3.5 out of 5

118 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Truly good stuff

Truly good stuff, very surprised. My dog was scratching like there was no tomorrow due to her allergies, been giving this chew 2 months now, and I'm seeing a very clear improvement. def a keeper!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Signed up for subscription,did not…

Signed up for subscription,did not receive first two months orders but they took the money out of account,net day email saying low stock order quickly ,this company is a shambles

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rogue of a company!

Absolute rogue of a company!
Got our first order ok then missed our next two deliveries due to ‘low stock levels’! Yet, they’ve deducted money from our account.

We pause the account and they withdraw another months payment and still nothing since the first delivery.

The contact number 0432 730 601 belongs to someone who admitted they work for vital paws but are reluctant to reply or take calls!

An absolute sham and can only assume positive reviews are from staff and friends.

Advise to stay away!!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Six year old labrador got her energy back!

My six year old labrador has had a noticeable increase in her energy levels. She wants to play and take longer walks, we thought that she was getting old and now she has her groove back. We also have dropped her daily Apoquel pills to half and will try to stop the medicine completely at some point. So far absolutely zero itching or ear symptoms even with half the amount of Apoquel, all thanks to VitalPaws.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Marketing

Dispatched from China and retained by customs who require an additional fee to release it. Not paying the fee and happy to forgo the goods as the company is not honest and I am sceptical of how healthy the product would be for my dog. I have now purchased an Australian based product. Avoid these scammers.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

As the others disapointed clients

As the others disapointed clients, I am now waiting the product from nearly a month. In the delivery tracking It shows the plain arrived at destination point on November 1st, today is 8th and no news. The answer to my emails complaining are: you habe to be patient and understanding. I have cancelled of course my subscription.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Not Aussie based & banned from import

Product not locally based as claimed. All sent from China, via the slowest method. 3 weeks down and no item. Checking delivery this morning it has been detained at customs, so like another reviewer likely to require extra payment for release (unlike another item also shipped from China around the same time). So glad I cancelled auto delivery immediately. Will never know if this is effective for my dog.
Update: have now received (2months later) a bio security notice. This product is not importable to Australia without an import permit. As I don’t have a one, the product will be destroyed

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

No good, dog threw up

Both mine and my mother's dog disliked these. Mine threw up about half an hour after eating one. Wrote a review on their website but hasn't been published.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend this

Took forever to arrived since they came from China! And I needed to pay extra for custom clearance. Neither the origin nor the extra charge are informed!
My dog ​​loves them (that's not really an achievement though!), but I stopped giving them after a month as the main symptom didn’t improve and new symptoms arose! I made a comment about this on Instagram, and they deleted it.

September 19, 2025
Unprompted review

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