Thewalkinbathco Reviews 97

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

This company installed a walk in bath for us. The fitter Joe was excellent. However the panels they sent were not what we were expecting. Thank goodness Joe sorted it without using the panels. The bat... See more

Company replied

Rated 5 out of 5 stars

Delighted with the new walk-in shower in place if the bath. The office staff were always readily available and helpful, phone answered very promptly. Graham the surveyor was also very helpful and the... See more

Company replied

Rated 5 out of 5 stars

Paul did a fantastic job installing our new shower room. He is an absolute perfectionist and nothing was too much trouble from start to finish. We will be having our other bathroom modernised soon... See more

Company replied

Rated 1 out of 5 stars

Robbing old people shame on you. edited as you seem to feel the need to keep telling lies, the property in question has not been completed and you are leaving a vulnerable old couple without hot water... See more

Company replied

Company details

  1. Medical Equipment Supplier

Written by the company

We survey, design, and install easy access wet rooms, walk in baths and walk in showers for people who struggle with their mobility. Covering the whole of the UK with installation teams who only work for us we gurantee to help you regain your independence by adapting your existing bathroom with a easy to use, safe walk in bath or walk in shower.


Contact info

4.2

Great

TrustScore 4 out of 5

97 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Appalling workmanship

Appalling workmanship, you used a contractor that was clearly not up to the job. After sending photos of the absolute shambles of a bathroom and outside drainage you agreed to fix the multiple problems, we requested a new contractor however you sent the same useless contractor to do his rework and surprise surprise what need to be sorted wasn't. Now the toilet doesn't even flush and he's silicone sealed the toilet lid ! Impossible to recommend this company.

July 17, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Mr Cairns, I appreciate you are writing the review on behalf of your parents and I understand that there is some cosmetic remedial work to be carried out, we as a company have to give the installer the opportunity to resolve an remedial work by law and only then once the customer is happy we would then be able to sign off the work as complete. We will sort any remedial issues with your parents bathroom so that you and they are completely satisfied and happy with the overall installation. I understand the w/c is now sorted I assure you any issues will be resolved promptly. If you need to speak to me directly my number is 01274 911328 or email me at jules@thewalkinbathco.co.uk. Regards Jules Allen (MD)

Rated 5 out of 5 stars

Jim has completed the work to a very efficient way

Jim has completed the work to a very high standard, he arrived very early and worked non-stop I cannot recommend him more highly. Mrs V Simms

July 12, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Simms, thank you for your excellent feedback and comments, Jim works very hard on site to ensure all his installations and customers are 100% happy! I have passed your comments on to Jim and he is very happy you feel you have had an excellent experience. Regards Mr Jules Allen (MD)

Rated 5 out of 5 stars

Well recommended company for bathroom update

We required a bathroom update for my parents as they had trouble climbing in and out of the bath , and decided to have a walk in shower cubicle .
Jim was our fitter and despite some errors with materials ordered and mis-measurement !
He completed the job to a very good standard of workmanship and overcome several issues in order to complete a beautiful modern shower room that is a much safer area for mum and dad .
Many thanks for your great effort Jim .
Mr & Mrs Clarke

May 15, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Mr Clarke, Thank you for your positive feedback and comments regarding the standard of Jim workmanship and his ability to overcome any potential issues. We are really pleased the new bathroom installation has made the bathroom safer for Mum and Dad. May I wish you many years of safe independent bathing for you and the family. Regards Jules Allen (MD)

Rated 5 out of 5 stars

A First Class Firm

We contacted the Walk in Bath Co. to have our shower cubicle changed to a deep soak bath tub. From the very first phone call we were impressed with the efficiency with which our enquiry was handled. The walk in bath is exactly what I wanted and needed. The tub and the fittings are of very good quality and the fitter, Joe, was an excellent worker. He was such a pleasant and friendly young man and we felt so fortunate to have him doing the work. In two days he had transformed our shower room and we are delighted with the finished product. Joe explained how all the fittings worked and when he left he had cleaned and tidied everything. A first class firm with a first class team. Thanks to you all!

May 23, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Wilkes, Thank you for your fantastic feedback, we do indeed aim to provide a 1st Class Service! It's great to read that your bathroom was transformed in just 2 days, may you enjoy many years of safe independent bathing in your newly transformed bathroom. Warm Regards Mr Jules Allen (MD)

Rated 5 out of 5 stars

Excellent installation of our Shower

We're delighted with our new Shower. Joe carried out a very professional and fast installation, cleared up everything, and was very polite and helpful. The rubbish outside was collected without any delay, too. Impressive!

April 9, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Barlow, wow! what great feedback, Joe was very pleased to hear you were so impressed by his work, we wish you many happy years of hassle free independent bathing! Warm Regards Mr Jules Allen (MD)

Rated 5 out of 5 stars

Very pleased with our new shower room

Paul did a fantastic job installing our new shower room.
He is an absolute perfectionist and nothing was too much trouble from start to finish.
We will be having our other bathroom modernised soon and will have no hesitation in requesting Paul to carry out the work.
Many thanks.
Frank & Margaret Dale

March 22, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Mr and Mrs Dale, thank you from everyone at The Walk in bath Co for your genuinely positive comments, we appreciate when customers take the time to give us positive feedback, Paul is also really happy that you are so pleased with his work, he is a perfecionist even if he says so himself! Warm Regards Jules Allen (MD)

Rated 5 out of 5 stars

Our worker Jim was excellent from start…

Our worker Jim was excellent from start to finish. Attention to detail. Work completed in the time scale. Very hard worker. Cleaned up everything after work finished. Would recommend. 5 Star service.

February 13, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Susan, Thank you for your wonderful feedback, what lovely comments for our Installer Jim. I'll be certain to feed this information back to him, he prides himself on his clean and tidy work. Regards Jules Allen (MD)

Rated 5 out of 5 stars

Happy showering

The Company were helpful, accommodating and pleasant to deal with.
Jim Radford, the installer, both a plumber and electrician was very hardworking a good problem-solver and kept the site clean and tidy.

January 29, 2024
Unprompted review
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Reply from Thewalkinbathco

Dear Keith, thank you very much for your feedback, we have spoken to Jim and he is extremely pleased that you are very happy with his work! We wish you many years of enjoyable independent bathing. Regards Jules Allen (MD).

Rated 5 out of 5 stars

The fitter Damian Grzechovsici was very…

The fitter Damian Grzechovsici was very professional and has done an excellent job

December 6, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mr Webley, what great feedback, it's nice to hear that we have provided a professional service and done an excellent job! Regards Jules Allen (MD)

Rated 5 out of 5 stars

Replacement of my bath with a fantastic walk in shower with the minimum disruption to my existing bathroom.

A great experience from start to finish. I wanted to replace my bath with a walk in shower with the minimum disruption to the rest of the bathroom. The job was done exactly as i wanted and looks fantastic.
The installer Richard was very efficient while remaining friendly. He discussed all parts of the installation with me to come up with everything i wanted. The quality and workmanship was second to none. Thank you.

December 4, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Griffiths, what great feedback to receive! we are all so pleased to read these fantastic positive comments. Richard is also extremely happy that your are so happy with his quality workmanship. Thank you once again from everyone at The Walk in bath Co. Ltd. Regards Jules Allen (MD)

Rated 5 out of 5 stars

Bathroom refit

My mother had a full bathroom refit done, and very happy with the result. Looks fantastic, and finished to an excellent standard. The fitter, Damien, worked extremely hard all week, very polite, and always tidying up - never seen such a tidy workspace.
Thank you for making the whole experience very easy from start to finish.

December 2, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mr Howard, Thank you for the amazing comments and positive feedback, we have spoken to Damien he is very pleased you are so happy with his workmanship. Having the bathroom renovated and made safe to bathe is not always an easy decision but hopefully we have made the whole experience run as smooth as possible. Regards Jules Allen (MD)

Rated 5 out of 5 stars

What a transformation!

Everything about my experience with the walk in bathroom company has been excellent.
The brochure gave me all the information I needed and also suggestions to make my room even more special.
Communication throughout the whole process was very well done and I was informed at every stage about what would be happening.
As I was having a complete refit with a walk in bath and shower, It was going to be quite a job to strip my old bathroom and transform it into an amazing and very modern space, but I cannot fault the finished product. The quality of all the products in my bathroom have exceeded my expectations. The work has been carried out very efficiently and care was taken to make sure that there was as little disruption to me as possible. I was given the opportunity to see what was happening at various stages and everything was explained clearly and my questions were all answered by the fitter, Warren, who worked tirelessly each day, even adding little finishing touches to make the room even more perfect.
I would have no hesitation in recommending this company. I keep going back to look at the total transformation of my bathroom that has happened over the last few days!

November 29, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Sarah, thank you for taking the time to write this fantastic feedback, we do take pride in the way we look after customers before, during and after the installation. Warren is delighted that you gave him such a wonderful glowing report on his high standard of work. We do hope customers read your comments and are as pleased as you are when they decide to update their existing bathrooms. Thank you once again from everyone at The Walk in Bath Co Ltd. May you enjoy many years of trouble free independent bathing! Regards Jules Allen MD.

Rated 5 out of 5 stars

New bathroom fitted

I had The Walk in Bath Co fit a totally new bathroom for my mother as she can no longer get in or out if her usual bath. Both my mother and I were extremely satisfied with the wonderful bathroom that was fitted, it's just what my mother needed. I was very impressed with quality of the bathroom and the service we received. Joe, who fitted the bathroom was very polite and friendly. He worked very hard and completed the bathroom a day earlier than was quoted. He showed great attention to detail and finished the job to perfection. He explained how to use all the equipment and cleaned up completely before leaving. I would definitely use the company again and would highly recomend them. Carolyn

November 14, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Carolyn, First may I say thank you for the fantastic review, we are so pleased you are so happy with your new bathroom installation. It is also very nice to hear such lovely comments about our installer Joe. Please give our regards to your mother and may we wish her many happy safe years of independent bathing. All the best for the future Jules Allen (MD)

Rated 5 out of 5 stars

Full Bathroom refit; Walk in Shower, Walls and Flooring.

The contractor Paul was very professional and friendly. Paul conducted his work efficiently and cleaned up after himself everyday. The workmanship was finished to high standard. I am very happy and pleased with my finished bathroom. The walk in shower is so much easier now for my self and my disabled son. Five Stars from us.

October 20, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Susan, What a pleasure to read such fantastic comments about the service you have experienced from our team. Im so pleased you are so impressed by the workmanship of our installer Paul. I have fed this back to Paul and he is really happy you have given us 5 stars. Warm Regards Jules Allen (MD)

Rated 5 out of 5 stars

Thank you so much

I have been very impressed real hard working man never stops working. Very pleased with the walk in bath it will make my life so much easier really chuffed.thank you Warren and all at the walk in bath co.

October 26, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Foley, I must say what lovely feedback from you regarding your experience with The Walk in Bath Co Ltd, We have informed Warren that your are very impressed with his hard work! We wish you many happy years of independent Bathing! Warm regards Jules Allen (MD)

Rated 5 out of 5 stars

First class experience

From day one Joe our fitter arrived on time and did a throughly professional job of fitting our extended new shower enclosure finishing on the allotted time of three days.We were totally impressed with the fit and the service offered by the walkinbathroom company.Needless to say if in the future we need another bathroom project done we will contact you and request that the work is done by Joe
Y

October 16, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear David, Wow! what great feedback, we are really pleased you are so impressed by our installer Joe, we will feed this back to him. We pride ourselves in providing a professional service from day 1 as you put it, thank you again from all the staff at The Walk in Bath Co Ltd. Regards Jules Allen (MD)

Rated 5 out of 5 stars

Fantastic Experience

The whole experience was great from start to finish - right from the initial enquiry phone call to completion of my new bath and shower today.
Special mentions to Paul Loat, who handled the initial enquiry and follow ups and to Steven the electrician who was here yesterday and Joe who installed the bath yesterday and today. No complaints at all!

October 5, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Appleton, thank you for your fantastic feedback, its great to hear such positive comments about all the departments and staff that dealt with your new bathroom installation. We always feed the comments back to the staff involved so they can se the results of all their hard work. Warm regards Julies Allen (MD).

Rated 5 out of 5 stars

From the initial enquiry to the…

From the initial enquiry to the completion of the job I was pleasantly surprised.
When I first contacted them a date was arranged , to suit me, in order to ascertain my needs .
Julie arrived and spent a couple of hours discussing my needs and the services they could provide. Upon agreeing to the installation, a date was arranged for a surveyor, Steve, to visit to quantify the viability of the plans,
The 'goods' duly arrived on the arranged date followed by Tony, the installer, who worked extremely hard to ensure the works were carried out to my satisfaction. It was made harder due to the complexity of pipework found under the floorboards, which Tony took in his stride. His whole demeanour was exemplary, and a pleasure to have in the property, I felt safe. He ensured I was kept up to date with the proceedings at the end of each day. His standard of work was excellent.
Upon completion, Tony ensured I was fully compliant with how everything worked and that I was happy with the works carried out.
With the final payment being made, a date was arranged to collect the rubbish from my property.
I am very grateful to all involved for the service I received.

September 6, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Oakey, I must say how grateful we are for your very positive and detailed comments regarding your installation, we always endeavour to deliver the best experience from all departments involved. I have spoken to everyone involved with your bathroom and they are really pleased you are so happy. May you enjoy many happy years of independent bathing, regards Jules Allen (MD)

Rated 5 out of 5 stars

Couldn’t Reccomend more

So today we had our bathroom renovated into a accessible walk in shower and we couldn’t be happier, yes there was a little bit of Mis communication between the first visit to the installation but over all any problems that we did face, warren fixed and solved then with no problem, they accommodated our every need and the whole fitting process only took 3days. The bathroom irs self looks modern but classy and I really could be happier,

September 14, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Mrs Brown, I would like to say how pleased we are that you have had your bathroom installed and you couldn't be happier! I have spoken to Warren and he said the job was a joy to do for you. We pride ourselves in delivering a Modern and classy bathroom installation in an efficient time frame. We wish you many years of independent bathing! Regards Jules Allen (MD)

Rated 4 out of 5 stars

Very good result, just a few recommendations.

We recently had a bath fitted by this company. All of the workmen were very good. They fitted everything in good time and tidied up after themselves. They were also very nice people.
The main issue we had was that of communication from the Bath company. We did not know who would be arriving when which meant we wasted a lot of time just waiting for people to turn up.
The surveyor, while very pleasant, told us we would need to move our sink to gain access to the bath. This turned out to be incorrect but we had already purchased a sink with this in mind - we would have had a much wider choice of options had we known that a move was not necessary. It would also have been helpful to the plumber if the surveyor had noted down the measurements of the bathroom more accurately. We live in an old building and nothing is level, this required a lot of adjustment to the fittings by the plumber. Had he been warned ahead of time he would have been prepared.
On the whole I recommend the company, we are very pleased with the final product and the installation. The company just needs to improve its communication issues.

August 2, 2023
Unprompted review
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Reply from Thewalkinbathco

Dear Judith, thank you very much for your honest review and the comments you have detailed have been taken on board by us. I have now put some internal training in place to remedy this issue going forward. We welcome all reviews to enable us to improve our overall customer experience. I am so glad to hear that you are very pleased with your new walk-in bath installation, I have feed back your kind comments to the surveyor and the installer, may you enjoy many years of safe, independent bathing. Regards Jules Allen (MD)

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