Thewalkinbathco Reviews 97

August, 2023
Thank you to all concerned in the purchase of Our 'Aire' walk in bath.
Fitted by the very friendly Warren, who explained all the workings and made sure we were happy with everything before he left.

We had our bathroom adapted which took 3 days. The whole operation was well planned down to the last detail, including removal of the waste. All contractors arrived on time and worked non-stop till the job was finished. We are very pleased with the result, all products are great quality and it is a very professional job.

I had my walk in shower fitted by The Walk In Bath Company on the 10th of July. I am very pleased with the work that has been done. The fitter name was Warren who was very thorough. He explained everything in detail to me. I am very happy with it and I will recommend you to my friends. Thank you for the good work that was done.

we have full bathroom done very happy with it and was done in the time we was told and athank you to richerd p anderson18

WFUL service from The Walk In Bath Company !
In August 2022 I accepted a quote from The Walk In Bath Company as they showed 5 star trust pilot in their brochure.
The works were completed on September 12 2022 in 7 days not 4 as was promised. I accepted that the results seemed satisfactory but the service from walk in baths was disgraceful. They asked for the last small deposit, but I had listed my complaints and said that this would be paid when I had received an acceptable answer and apology. This has not been received. After numerous requests via phone calls and emails I have only just been sent a letter which still does not answer my list of things of things I have complained about nor an apology. The only response I have been given is that walk in baths are “disappointed” to hear that I had an issue with the service. This isn’t good enough. You rate yourself’s as 5+ but that isn’t the experience I’ve had. I’m extremely upset and wouldn’t recommend this company to anyone!

My wife and I are delighted with our refurbished bathroom. It is everything we hoped for which is down to your fitter Chris Ellingham who is a credit to The Walk In Bath Co. We would recommend your company to everyone. 10/10

I am so glad that I chose the Walk In Bath Company. The finished result is fantastic in both design and installation. The Father and Son installation team went that extra mile to complete what is a truly wonderful bath and shower unit.

Just wanted to say a big thank. I spoke to a number of similar companies about the issues my mum was experiencing in her normal bathroom. You understood these issues and came up with an affordable solution to her challenges. From initial contact to instillation the process was simple and myself and my mother were kept informed every step of the way. High quality fixtures and fittings were installed and my mum loves her new bathroom. Would highly recommend. James

My Mother is absolutely delighted with her new walk in shower. Fabulous job, fitted quickly with no mess and to perfection, installers were brilliant, such professionals. Would highly recommend.

Mrs Lyons

The initial installation of bathroom was excellent apart from waiting 5 weeks for a working wash basin . Also at this 5 week interval our hall carpet was soaked & all the floorboards were wet through. The electrician/ plumber went above & beyond to locate the leak & also went out & bought handles for the vanity unit which had not been fitted. He located the leak on the pipework dripping every 10 seconds . Which it had been since installation 5 weeks previous so obviously had not been checked for leaks as in their terms and conditions nor the installation sign off check list number 19 . I recorded my complaint to managing director and deducted £55 10% for poor or faulty service . I also said due to their alleged breach of contract under several items in their terms & conditions , they should obtain the remaining outstanding payment of £1000 from the installers as I had no contract with them ,but they had. Due to their negligence in failing to check for leaks . The Plumber/electrician who came to fit the pump to the pipework of the wash basin was efficient & as far as we know there was no leaks & we had a working wash basin at last . On return from holiday however we found again water coming up through the floor boards and the wask basin cabinet also wet . Been leaking a while as rust mark in bottom of cabinet . At this time we received a letter from the accounts department saying we owed them £1055 outstanding more than 90 days & unless this sum was paid they would take legal action against us & place the debt with a debt recovery company. We had the bath fitted as my wife was diagnosed with dementia in March 2021 she is 78 me 83 . We could well do without the additional stress & anxiety also the intimidating letter . Especially as we still haven't had our legal requirements met by this company due to their negligence all well documented & photographs of latest leak/s . I replied to accounts telling them their right hand didn't know what their left hand was doing , as it was well documented that I was not going to pay the £1055 because of the breach of contract under their terms and conditions. And the installation check list which forms part of the contract had not been completed or signed off. This is appalling behaviour from a so called reputable company that has ignored all their incompetence & negligence causing us a lot of stress especially two elderly people who expected the company to put this right . Disgraceful .

Very satisfied with my walk in bath. Lucian did an excellent job , never chipped one tile removing old bath.! Always pleasant and helpful. When talking to company on phone everyone was helpful. Would recommend this company.

The fitters, Darren and Andy, were efficient and very pleasant. They removed the bath and fitted the new shower in two days. The workmanship was excellent and the results fantastic. This has made life so much easier being able to bathe without the need for assistance. Highly recommended.

From start to finish the people I dealt with were polite and listened to what I wanted. They gave me time to think about what I wanted doing and didn't pressurise me in any way. They came at the time they said they would to give me a quote for my bathroom and explained everything in detail. The Two fitters that came to install my new bathroom were punctual and made sure everything was cleaned up when they finished work for the day. They never stopped from arriving to finishing and I was amazed that they got my new bathroom fitted in just three days. They have done an amazing job and I can't thank them enough.
I've only had my new walk in shower for just over two weeks now but it has made such a difference to me
Thank you again.

everything about this company is top notch. the quality of their products, the service, and the fitter JOHN was first-rate. i would warmly recommend this company to family and friends. I am disabled and thrilled with the fitted product it is going to make a great improvement to my life and independence

This company is the worse company ever customer service is very poor they never call you back unless its for money they lie to you and the workmen ship is bad they said there will come to my oor and guess what they didn't co.e so again they lied would never use this company again

Somebody came to measure up for a new shower cubicle in my husband's bathroom on March 7th there was no panelling that matched what we already had, so he recommended a grey colour that would blend in. When he told us the price I was flabbergasted, but my husband agreed to it so I paid him the first part of the money. He said it would be about six weeks to the start date. A man came to start the work on April 25th, the first day he fitted the shower cubicle, put the panelling on then refit our own electric shower, and our own fan, which after it had been refitted didn't work. The grey panelling didn't match at all, it looked awful. He came back the next day to finish off, grab rails etc. Then he was going to fit the flooring, but there wasn't enough to do the whole floor, so he rang the company to tell them and they said they would order some more straight away. The rubbish from the job was left in the front garden and he said someone would come to remove it in the next couple of days, it didn't happen. I waited a couple of weeks and nothing had happened, so I rang them, they said the flooring hadn't been ordered, but said they would order it straight away. I waited another couple of week's and rang again, the chap I spoke to said it hadn't been delivered, then he said, oh wait a minute I can see it now, so he said he would arrange for someone to come and fit it. then somebody rang and asked for the final payment, because the job was finished, I told her the job wasn't finished, that the flooring hadn't been fitted, and there was still the rubbish in my front garden. She said she would arrange for someone to move it, but it was the Jubilee weekend, so it would have to be the following Tuesday. The man came to fit the flooring on June 2nd, when he got to our house he said he had been told it was a certain kind of flooring that needed no adhesive, but it did need adhesive and he didn't have any with him. He finally came on Sunday June 5th and did the remainder of the job. The lady rang again to ask for the final payment, but I told her again that the fan hadn't been replaced. By this time I was really fed up, so I rang and spoke to the managing director, and he said he would arrange for someone to fit a new fan. While I was on the phone I told him exactly what I thought of his company, and that I didn't even like the way the bathroom looked. The job was finally finished on June 29th when a lovely man came and
fitted the new fan.
I would not recommend this company to anybody, I think we were charged far too much for the work that has been done. I know the price was agreed in the beginning, but it was my husband that agreed to it, if it had been my choice I would have said no, but it is too late now, it took from March to the end of June to do a job that should have been finished in two days.
ALL I CAN SAY NOW IS DISGUSTED. Yes you did speak to me about this shower fitting, the job is finished at last, but that does not change the fact that overall I am not happy with the work that was done, you rang to ask for the final payment which I paid, you asked if all the work had been finished, which it had, but you didn't ask if I was happy with the work. I am not happy, I think the bathroom looks awful and the length of time it took to complete was ridiculous, and still mean everything I said in the first review.

EXCELLENT SERVICE AND INSTALLATION.
THE SHOWER AND CABINET ARE TOP CLASS AND WE CANNOT WAIT TO USE IT.
WELL DONE

Could not fault the installation of my bath. The work was carried out efficiently and tidily and I am really pleased with the finished result. Lucian explained every thing to our satisfaction. Would not hesitate to recommend this co.

From the first consultation to the completions of work the company made it very easy.
The gentlemen that came to fit the walking in shower was polite and understanding of the needs of my disabled wife and put her at ease
The fitting was a little more hard work then expected but John and luke was able to complete the work to a high standard.
The smile from the wife when she was able to walk in and out of the shower was priceless
Thank you and it was a early Christmas present for the wife

We needed to upgrade our small bathroom to a walk in shower (for medical reasons) with replacement basin and toilet. We initially contacted 2 companies, these having been recommended to us. One company didn’t make a visit but quoted a ridiculous figure and a 5/6 month delivery. The other company visited but then didn’t even quote.
We then heard about The Walk in Bath Co. Called them and had a visit the next day. Our requirements were fully discussed and advice was offered. Everything was handled in a very professional manner to ensure that these would be met.The cost, delivery date and installation time were given.
Having decided to proceed we were delighted that everything went to plan. - delivery and installation date as promised. Installation was excellent being carried out by very experienced personnel, very efficient, clean and careful and tidying up.
Absolutely delighted with the result and can highly recommend this company. We send our sincere thanks to the entire team.