George, Em & Tim were super helpful in answering the questions I had about buying my wing. I felt assured that I was going to be happy with my purchase and I absolutely have been! I swung by the sh... See more
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I needed a wetsuit for my daughter who is 6’2” and tried the usual outlets in person and online-hopeless! Then I found the Watersports Centre which is literally around the corner from where I live. Ge... See more
Company replied
Really great company. Customer support gives out fast replies with precise information on what's going on with your order. The wetsuit is top class as well! Only one I've been able to find that f... See more
Company replied
I called in to ask if anyone could help me with a valve problem on my paddle board. I was met by a very friendly lady who asked me inside. I took my board in and was met by George who sorted my proble... See more
Company replied
Company details
Written by the company
The Watersports Centre - For all of your kitesurfing, SUP and winging needs.
Contact info
4A Solent Road, PO143LD, Fareham, United Kingdom
- 07542835125
- accounts@thewatersportscentre.com
- thewatersportscentre.com
4.9
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Really excellent customer service
Really excellent customer service - sent items out really fast and helpful when exchanging / returning
December 16, 2025
Unprompted review
Reply from The Watersports Centre
Hi Matt,
Thank you so much for your review, we always try our best with quick deliveries and easy returns! So, we are really pleased you felt we did this.
All the best,
The Watersports Centre Team :)
Reply from The Watersports Centre
Hi Martin,
Thank you for your review - very pleased that your experience was a good one!
All the best,
The Watersports Centre Team :)
Quick seamless transaction.
Quick seamless transaction.
Speedy delivery and competitive price.
November 21, 2025
Reply from The Watersports Centre
Hi Adrian,
Thank you so much for your review, it is very kind of you to take the time to write this.
Very pleased that we were able to offer you this service. We hope that you are loving your new bar!
All the best,
The Watersports Centre Team :)
Reply from The Watersports Centre
Hi Simon,
This is so great to hear! Exactly what we always aim for. Thank you for your kind review.
All the best,
The Watersports Centre Team :)
Dishonest promotion of products
On two occasions the same product was advertised without having it in stock. Very dishonest!
November 22, 2025
Reply from The Watersports Centre
Hi there,
We’re very sorry to hear about your experience. We always strive to keep our stock levels accurate, and we’re truly sorry that an error occurred not once but twice. We completely understand how disappointing this must have been.
Between your first and second purchase attempts, the item did come back into store, but it was sold in-store rather than online. Unfortunately, our system did not update the stock levels correctly, and we are truly sorry for this oversight.
Please rest assured that we never intend to mislead customers or offer products that aren’t actually available. This was an honest mistake on our part, and we take full responsibility. Your order was refunded promptly, and we apologise again for the inconvenience caused.
All the best,
The Watersports Centre Team
Smooth shopping
October 28, 2025
Reply from The Watersports Centre
Thank you so much for this lovely review!
First rate customer service
I ordered a kitesurf harness from The Watersports Centre - had a couple of and they dealt with them immediately and with great personal attention - brilliant service and not something you find nowadays very often.
October 26, 2025
Reply from The Watersports Centre
Hi Aidan,
Thank you so much for this very kind review. We are so pleased that we were able to assist you with your new harness. We really hope that you enjoy kiting with it!
All the best,
The Watersports Centre Team
Great service, 5*
Great service, fast delivery and a little hand written note. Was a very special little touch and was very much appreciated 😃
September 29, 2025
Reply from The Watersports Centre
Hi Jonathan,
Thank you so much for this lovely review. We are so glad to hear that you noticed and appreciated our hand written note. We really hope that you are enjoying your new wetsuit too!
All the best,
The Watersports Centre Team.
I love my new wetsuit
I love my new wetsuit - even better than what it looked like online!
Great service and quick delivery - thank you Team WaterSports Centre!
October 1, 2025
Unprompted review
Reply from The Watersports Centre
Hi Milly,
This is so great to hear! We are so pleased that you love your new wetsuit and we hope you enjoy many happy sessions with it!
All the best,
The Watersports Centre Team
This was my first time ordering from…
This was my first time ordering from The Watersports Centre and I will be back ordering again in the near future, there was a small issue when I ordered online and was contacted straightaway by the team who fully explained the reason for the issue and gave a few options to , they were excellent and even threw in a few extras 😎 the items were delivered next day.
September 26, 2025
Unprompted review
Reply from The Watersports Centre
Hi Adam,
Thank you so much for your kind review! We truly appreciate your understanding regarding the small issue, and we’re delighted we could resolve it quickly for you.
All the best,
The Watersports Centre Team
Reply from The Watersports Centre
Thank you so much for this review, we really appreciate it!
All the best,
The Watersports Centre Team
Great
I experienced some problems with the delivery, but the service was great very responsive and fast responding.
September 22, 2025
Reply from The Watersports Centre
Hi Atanas,
We are really sorry again for the issues that you faced with the delivery of your items, and we thank you so much again for your understanding. We’re very pleased that you’re happy with the service you received from us, and delighted that everything has now been sorted.
All the best,
The Watersports Centre Team
Great online shopping experience & fast…
Great online shopping experience & fast delivery. All good.
September 5, 2025
Reply from The Watersports Centre
Hi Fergus,
Thank you so much for this great review! We really appreciate it.
All the best,
The Watersports Centre Team
Very competent and helpful team
Very competent and helpful team. I got all the details I wanted.
Item sent immediately.
August 20, 2025
Reply from The Watersports Centre
Hi Peter,
Thank you so much for your kind review! We are so pleased to hear that you were happy with the service that you received.
All the best,
The Watersports Centre Team
‘Above and beyond’ customer service
Tim at the water sports centre went out of his way to complete an order for me; arranging for alternative hooks that I wanted on a Mystic harness to be supplied by the manufacturer. These had to be swapped out by Tim / his team on the spreader bar prior to delivery to me. Tim kept me informed on progress. I would highly recommend The Watersports Centre!
July 25, 2025
Reply from The Watersports Centre
Thank you so much for your very kind review Ross! We are so pleased that you were very happy with the service that you received from Tim - he will be delighted to hear this and we will be sure to pass it onto him today!
All the very best,
The Watersports Centre Team :)
Great service and fast posting of item
Great service and fast posting of item. Thanks for all your help.
July 30, 2025
Reply from The Watersports Centre
Hi Jude,
Thank you for your review, this is so great to hear! We really hope the jacket was a hit too!
All the best,
The Watersports Centre Team.
Great service!
Honest reliable company, despite a wetsuit glitch was immediately refunded!
July 18, 2025
Reply from The Watersports Centre
Thank you so much for your kind review. Once again we are so sorry for the website glitch, however thank you so much of your understanding.
All the best,
The Watersports Centre Team :)
Top class service from thease guys
Top class service from thease guys , definitely be back soon
July 21, 2025
Reply from The Watersports Centre
Thank you so much Gareth, this is so great to hear and we look forward to be able to assist you in the future.
All the very best,
The Watersports Centre Team :)
What a brilliant company
What a brilliant company, I ordered a kite harness from here, it was incorrectly marked as in stock on their website, Tim from the company called me, left a very detailed message explaining the error, gave me many options and explained they were getting more in a week or so, I offered to wait, then about a week later Tim once again contacted me to tell me they had received new stock and mine was being picked and sent out for delivery. No company is perfect and do have issues, but it's how companies deal with those issues which makes the difference, excellent communication, brutally honest customer service, I will definately be using them again in the future.
July 25, 2025
Unprompted review
Reply from The Watersports Centre
Hi Matthew,
Thank you so much for this review and for your understanding. We are very sorry again for the stocking issue, however we thank you so much for your patience and understanding.
We really hope that you enjoy your new harness, and we look forward to hopefully being able to assist you in the future!
All the very best,
The Watersports Centre Team
Awesome customer service
The customer service from this team is amazing, I got really helpful advice on an impact vest using the online chat function, helpful info via email, and just had a really instructive chat with George about the F-one SK8 foil I'd ordered.
I wasn't sure if I'd got the right size, and he talked me through all the pros and cons, and matched me up with what he recommended, and not just that, he figured out which stabiliser would suit me best. He also gave me some tips on how to make the transition from the F-one phantom foil I've been using, which would have taken me a lot of trial and error to figure out myself.
I also ordered a boom which I realised I didn't need, I emailed and on a Sunday got a nice reply saying they'd cancel the order and refund the payment.
Highly recommended.
July 12, 2025
Reply from The Watersports Centre
Hi Luke,
Honestly, thank you so much for taking the time to write this very kind review. We are so pleased that we were able to assist you and we thank you so much again for your purchase.
We really hope that you are enjoying your F-One setup and progressing nicely!
All the very best,
The Watersports Centre Team :)
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