George, Em & Tim were super helpful in answering the questions I had about buying my wing. I felt assured that I was going to be happy with my purchase and I absolutely have been! I swung by the sh... See more
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I needed a wetsuit for my daughter who is 6’2” and tried the usual outlets in person and online-hopeless! Then I found the Watersports Centre which is literally around the corner from where I live. Ge... See more
Company replied
Really great company. Customer support gives out fast replies with precise information on what's going on with your order. The wetsuit is top class as well! Only one I've been able to find that f... See more
Company replied
I called in to ask if anyone could help me with a valve problem on my paddle board. I was met by a very friendly lady who asked me inside. I took my board in and was met by George who sorted my proble... See more
Company replied
Company details
Written by the company
The Watersports Centre - For all of your kitesurfing, SUP and winging needs.
Contact info
4A Solent Road, PO143LD, Fareham, United Kingdom
- 07542835125
- accounts@thewatersportscentre.com
- thewatersportscentre.com
4.9
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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necessary information on the…
All necessary information on the website. Delivery as promised.
February 26, 2024
Reply from The Watersports Centre
Thank you Paul, we really appreciate this review. We are glad that everything was clear and concise.
All the best,
The Watersports Centre Team.
Product not in stock
Product not in stock - drop shipped - despite showing as “in stock”..
Otherwise good communication and delivered as described.
February 17, 2024
Reply from The Watersports Centre
Hi Simon,
Thank you so much for leaving your review. We really appreciate any feedback, as we want to constantly keep improving our service.
This was dispatched from our suppliers based in the UK on the next working day. This is because we have a live stock link with the Ozone UK warehouse, which mirrors the exact stock they have. We made the decision to show these products as “in stock” if they are available from the UK warehouse, as we felt that this would not affect the customer experience. However we are very aware that on this occasion it has. We really appreciate your views on this. As it leads us to evaluate if this is the most transparent/affective way to show this stock.
On this occasion, your order was dispatched via Royal Mail. This service does not offer tracking unfortunately. This is disappointing, as we try extremely hard to offer clear tracking and good communication on all orders. Therefore we really are sorry about this. We have raised this with our supplier to request that all orders are always sent out with our preferred courier service, which provides prompt delivery and full tracking.
Once again thank you for this review, we have taken your thoughts on board and implanted changes accordingly.
All the best,
The Watersports Centre Team
Very pleased with the management of my…
Very pleased with the management of my order. They were very proactive and contacted me in advance to derisk my kite delivery by providing different options . Customer focused and honest.
February 8, 2024
Reply from The Watersports Centre
Hi Thaleia,
Thank you so much for your understanding in regards to your order! We are really pleased to hear that you have been pleased with the service that you received.
Wishing you all the best,
The Watersports Centre Team :)
Reply from The Watersports Centre
Hi Nick - Thank you so much! We are really pleased to hear that you continue to enjoy your buying experience with us!
All the very best
The Watersports Centre Team :)
5 Star Customer Service
Communication was perfect and delivery is extremely quick. Would definitely return to your website for other purchases.
January 16, 2024
Reply from The Watersports Centre
We are so pleased to hear that you would return to our website for more equipment! Thank you for this great review.
All the very best,
The Watersports Centre Team
Very prompt delivery and well packaged
Very prompt delivery, well packaged with helpful leaflets + free stickers
December 31, 2023
Reply from The Watersports Centre
Hi Cameron,
Thank you so much for this review. We are really pleased that you found the leaflets useful and that delivery was prompt - great news!
All the best,
The Watersports Centre
Reply from The Watersports Centre
We are so pleased to hear this! Thank you for this lovely review :)
All the best,
The Watersports Centre Team.
Everything was perfect
The product is as described. The delivery was fast and on point. The price was good. I will return as a customer.
November 21, 2023
Reply from The Watersports Centre
Hi George, thank you so much for this very kind review. We are so pleased to hear this! We look forward to you returning again.
All the best,
The Watersports Centre Team.
I phoned and asked about harnesses
I phoned and asked about harnesses, great advice on which product would be best for windsurfing/kite harness for my children, super helpful , delivered very quickly. Fantastic customer service
December 9, 2023
Unprompted review
Reply from The Watersports Centre
Thank you so much for this great review... We are so pleased to have been able to help. Thank you for choosing The Watersports Centre!
All the best,
The Watersports Centre Team.
5🌟 Great customer service
5🌟 Great customer service. Love theses guys. Would highly recommend to anyone and everyone
December 1, 2023
Reply from The Watersports Centre
Hi Zoe, thank you so much for this lovely review, we are so grateful for your continued support!
All the best,
The Watersports Centre Team
I was contacted one day because our…
I was contacted one day because our post code was incorrect and the order was received the next day very impressed
November 29, 2023
Reply from The Watersports Centre
It was a pleasure to chat to you on the phone, and we are so very pleased to hear that your order arrived so quickly!
All the best,
The Watersports Centre Team :)
Excellent customer service
Excellent customer service. Very helpful staff member when I called them. I then ordered online and item was dispatched same day and arrived the next day with a little note to say hope it makes a great Christmas present. Lovely touch.
November 27, 2023
Reply from The Watersports Centre
Hi there, thank you so much for leaving this lovely review. We are really pleased that we could assist you with your order, and thank you for noticing our little note!
All the best,
The Watersports Centre Team :)
Reply from The Watersports Centre
Thank you for this very kind review! We are so pleased that your delivery was swift and you were happy with the service! :)
Arrived rapidly and all in order
Arrived rapidly and all in order - what's not to like?
November 13, 2023
Reply from The Watersports Centre
Thank you for your very kind review! We are pleased that you enjoyed your experience with us! :)
Really prompt delivery
Really prompt delivery. Thank you. Could I suggest you send an email on confirmation of the order. Plus I registered onto their shop which said I would get a reduction on my first order but no reduction was made. Not a complaint just my thoughts.
November 8, 2023
Reply from The Watersports Centre
Hi there,
Thank you so much for taking the time to write this review. We really appreciate this feedback, as we want to continue to keep striving for improvements within our services!
Our systems usually send an order confirmation email, an order completed email (once it's packed and ready to be shipped) and further to this you should receive text and email updates from our courier services regarding your delivery.
Therefore it is odd that you did not receive any of these emails. However, we really want to look into this for you and resolve this issue. Further to this, your code for your first order discount is also emailed to you and unfortunately seems to be lost in the same way as the order emails. We are very sorry about this, and we are very grateful once again for review as it means that we can resolve this issue for you and ensure your shopping experience is better next time.
Finally, we will be in touch today regarding this and let's get this resolved for you!
All the best,
Emily and The Watersports Centre Team.
Amazing customer service
Amazing customer service. Super speedy delivery.
Fantastic wetsuit.
Thank you
November 5, 2023
Reply from The Watersports Centre
Hi Sarah,
Thank you for this very kind review! It was a pleasure to assist you with this purchase and we are so pleased that the suit was a hit!
All the best,
The Watersports Centre Team.
Great experience!
Great experience. Very friendly and helpful staff! Will definitely be back.
October 14, 2023
Reply from The Watersports Centre
Thank you for this very kind review! We are so pleased that we could help and we look forward to meeting you again!
Thank you for the help!!!
October 9, 2023
Reply from The Watersports Centre
Always happy to help Paddy! Thank you for choosing The Watersports Centre again! :)
New wet suit purchase
I was in the market for a new wetsuit and wa ted to get it right as spending quite a bit on it. Emily went out of her way to explain all the pro and cons of the models appropriate to me. Called me back sent me and email with options and we talked sizing to try and mail this… placed my order it arrived next day , it fitted well and am really pleased with the product… would defiantly go back to them again for anything else I need.
September 28, 2023
Reply from The Watersports Centre
Hi Matthew,
This is so great to hear. Thank you for taking the time to write this review. We are so pleased to hear that you received the service that you needed and of course the best bit - the suit fitted well which is great news!
Thank you again and we look forward to welcoming you back again.
All the best,
The Watersports Centre.
Great service
September 28, 2023
Reply from The Watersports Centre
This is great to hear, thank you! :)
All the best,
The Watersports Centre.
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