The Weight Loss Doctor Clinic Reviews 

160
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I visited here around 1 month ago and was very nervous. Dr Ariba was excellent and made me feel completely at ease, she talked me through the process, possible side effects and results I could expect... See more

Rated 5 out of 5 stars

In total I have now lost 6 stone taking phentamine since December! The team at the clinic from reception to the doctors have been a massive support throughout the whole process, but also helped with s... See more

Rated 5 out of 5 stars

The Weight Loss Clinic is an amazing place that I can trust 100% with their expert advice and top products.The service is outstanding and you can definitely find the solution to help you, the variety... See more

Rated 5 out of 5 stars

Firstly the doctors are thorough with your medical history and offer the suitable process for your programme. They are professional, knowledgable and friendly. Totally on your side. Amy who is on... See more

Company details

  1. Weight Loss Service

Written by the company

Weight Loss Doctors is a medical weight loss clinic. Our clinics are run by doctors and we are fully regulated and registered with the healthcare inspectorate Wales and the home office for your safety and assurance in our treatments. Our objectives: We aim to offer a comfortable craving and hunger free weight loss program individualised to you. We are dedicated to your weight loss goal because when you achieve that, we have achieved our purpose. What do we do? We are an independent clinic that provides weight loss treatment by one of the doctors who will offer to prescribe you (if safe to do so) slimming tablets or slimming injections depending on what you decide together with the doctor.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

I had the pleasure of visiting Dr


I had the pleasure of visiting Dr. Ariba, and I cannot recommend her highly enough. From the moment I walked into her office, I felt welcomed and at ease. Dr. Ariba is not only incredibly knowledgeable and professional but also genuinely caring and attentive to her patients' needs.

She took the time to thoroughly explain my diagnosis and treatment options, making sure I understood every aspect of my care. I never felt rushed during our appointments, and she was always willing to answer any questions I had. Her compassionate approach and attention to detail truly set her apart from other doctors I’ve seen.

Dr. Ariba’s office staff is equally amazing—friendly, efficient, and always ready to help. The overall experience was seamless and stress-free.

Lovely experience! Thank you
Sarah Almalki

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

10/10, highly recommended

I have been under the care of the clinic now for a number of months, and they have offered complete flexibility with making appointments, switching between their two clinics in person, and offering remote appointments. I've lost over 3 stone so far, when nothing else was working any more. Dr Ariba has been incredibly supportive the whole time. I recommend the clinic to anyone who is struggling to lose weight.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fab doctors

Fab doctors. Listen to your needs and assess carefully. Best decision I’ve made as I had lost two stone over 2 years on slimming world but the last bit of weight wouldn’t budge. I am almost at my goal weight and have referred a few friends to the clinic!

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Both friendy and professional

Nice clinic to attend. Alll staff are friendly and professional and make you feel welcome. A male member on reception went above and beyond to help me today with parking. This experience was both an efficient and first-class service.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

No refunds!

I previously had to stop taking weight oss tablets as my BP had risen to a high level. After receiving numerous special offer texts I returned to the Cardiff clinic and asked if the Dr get I could try a different tablet. I asked for a week or two but was given a month's supply and told to monitor my BP. After 4 days I rang to say my BP was high, the Dr said it's not too bad carry on taking them and call again if I'm worried. By day 6 I felt so unwell, giddy and pounding headache, I called again as BP had increased again . The Dr said she agreed I should stop taking pills. Refund? No chance, offered 20% off the injections if I wanted to try that!
Pills thrown out. Total waste of money.

June 29, 2024
Unprompted review
The Weight Loss Doctor Clinic logo

Reply from The Weight Loss Doctor Clinic

Hello, Janet, firstly I am sorry for your disappointment.

To address your points, we will send out text offers usually every time there is an event, such as Easter, start of summer etc. You are always able to request these to stop and you do not need to take any offers up. On reviewing you bp it was within acceptable range at the time of prescription and did not warrant alarm as this has been medication you had taken for a period of time since 2022 intermittently with no concerns, your BP did not exceed prescription threshold. However this time around on resuming the medication you had experienced one of the rare side effects that is listed on the patient information leaflet given to you after your first consultation. I am afraid as a clinic we cannot not offer refunds for side effects listed as these are risks that we all take whenever taking medication. Like a pharmacy cannot accept medication back, we are also unable to accept medication back for a refund.

On speaking to you on the phone you had given me no indication that you where dissatisfied with the offer of the 20%, I wish you had spoken to me frankly and we could tried to reach a resolution that was acceptable to you. I think you would agree whenever you have needed to, you have been able to have direct access to myself as the doctor for advice and support.

Once again I am sorry you experienced one of the undesirable outcomes, however weight loss medication like all medication will always have some element of risk and I am pleased that you are well now. From our 2000 patients it is extremely rare for patients to need to stop this type of medication due to blood pressure or other concerns.
Our refund policy can be found on our website, however I am pleased to inform you that on reviewing your concerns we have now taken to ensuring this policy is reiterated at multiple opportunities, including being displayed in the clinical area and given as a print out and emailed to all new members to ensure there is no queries regarding this.
I wish you all the best on your weight loss journey and we will definitely miss having the pleasure of your attendance to our clinic.

Rated 5 out of 5 stars

Over the moon

I have been visiting the Cardiff Clinic
I have now had three visits to the weight loss clinic and the service has been great every time. I have always been given time to ask questions and get advice. After struggling to control my weight I finally feel back in control. I’ve lost 3 half stone and I’m over the moon. I have another 6lb to lose and I will be at my target. I am looking forward to reaching my goal. Hopefully this will be the last time I will be over weight.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

In total I have now lost 6 stone taking…

In total I have now lost 6 stone taking phentamine since December! The team at the clinic from reception to the doctors have been a massive support throughout the whole process, but also helped with some other symptoms linked to a long term condition! Always feel really looked after!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Confident and professional

I visited here around 1 month ago and was very nervous. Dr Ariba was excellent and made me feel completely at ease, she talked me through the process, possible side effects and results I could expect. She is very professional and made me feel confident about the medication. Really happy with results.
Very happy with the whole experience :)

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Really nice staff and doctors

Really nice staff and doctors, easy to contact by WhatsApp if needed and super responsive! Consultation is really clear and thorough, I left knowing everything I needed to know to make sure this was the right program for me. Only been on the program for a couple weeks but have already seen results.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

W.L.D.Clinic are Excellent!
They offer practical, professional advice, without being pushy. Orders arrive on time, I trust them 100%, and would definitely recommend them to anyone👍x.

March 2, 2024
Unprompted review

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