The Wheel Specialist Reviews 

21,066
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff. Many people noted the team's knowledge and friendly approach, making the entire process smooth and reassuring. The quality of the refurbishment is frequently described as outstanding, with wheels often returned looking brand new, significantly enhancing the vehicle's appearance. However, some customers noted product quality issues after refurbishment, such as lacquer failure, mismatched paint, or wheels remaining buckled. A few others reported their vehicles sustained damage during service, like dents on doors or sills. Additionally, some reviewers mentioned the company refused responsibility for improper repairs or flat tyres, citing a lack of guarantees.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Consumers find the product quality to be ambiguous, with many expressing delight at the finished result,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Price

People report ambiguous experiences with price, with many customers praising the reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied

Rated 5 out of 5 stars

The whole experience from visiting and speaking with Scott who advised me on choice of finish to my wheels and helping me to pick new tyres to collecting my car the next day was quite fantastic. The r... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Repair and Maintenance
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(21,066)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely spot on!!!!

I had 4 buckled wheels, thought I was going to have to write them off but somehow the wheel specialists saved them.....They look absolutely brand new now. The staff are amazing, very friendly, very knowledgeable and I wouldn't hesitate in recommending them to anyone.
Many thanks to all at the Ribble valley shop

December 10, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Quality from start to finish

I hit an object in the road that couldn’t be avoided. I was left with two buckled wheels which caused a horrible rumble in the car. I took my car to the wheel specialist in Fareham for them to look at. On arrival the young lady in reception was very helpful and polite. I was only booked in for an inspection of the wheels but less than an hour later both wheels had been straightened by the team, everyone there was extremely helpful and very knowledgeable about their jobs. The price was very fair and saved me a fortune with not having to buy two new wheels. I honestly couldn’t have been happier with the service and quality I received at The Wheel Specialist Fareham.

December 1, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 3 out of 5 stars

Great service until something goes wrong

Had a great service from these guys, until i went to collect my car. One of the wheel nut covers was missing. I told them before I leaving their premises, only to be told ‘it was missing when we got it’, which definitely was not the case. They said they would get one and send it, then they said they have found my original. I found that odd, considering they said it wasn’t even one the car in the first excuse. I was then asked to come and collect, which is nowhere near me, then they would post it, then they said they would drop it off. Then their van broke down, but the van driver had posted, then they found it in van. Then they would post again. It took about a month to get it back from th time of collecting the car. The job overall was perfect, but massively let down by excuses galore, when something went wrong.

November 1, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Avtar,

Thank you for your review. We are pleased the refurbishment itself met your expectations, but we acknowledge the frustration caused by the confusion and delay with the wheel nut cover. This should have been handled far more efficiently. Your feedback has been passed to the branch for review so the process can be tightened up.

Best regards,
The Wheel Specialist

Rated 4 out of 5 stars

Professional but had a problem with…

Professional but had a problem with the locking wheel nut and over recommended tyre pressure

December 1, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Specialists with a smile…

Going from a nightmare of nearly going to a garage that claims to be wheel specialists... to the ACTUAL wheel specialists! These guys from the first initial email to a phone call back within a couple of hours. Explained the issue over the phone and had the quote. First gasp... the price was real decent. Booking in the car, they work around you, which I found fantastic considering where I'm located. Booked in.
Come today. Arrived at 0805. Entered the reception. What a great welcome. Mark is a true gent. We talked about the issue again, even had some good chit chat, and a neverending smile. He talked through the process and that they will look after my car.
1440. Call to say they're done and to come at my own pace as they close at 1700.
Arrived, and theres my car ready and waiting. That smile still greeting us and even the friendliest of hellos.
They've made a customer for life today. Great people and great company I will admit.
Thank you again Mark. Them tyres can finally be fitted haha!

December 4, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Very professional

Donna and Mark were very professional and friendly. The service is always good from the team and would definitely recommend.

November 28, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Called in to get one rim repaired and…

Called in to get one rim repaired and was offered an excellent deal on a refurb on the whole set including the repair! id been thinking about a colour change so this made total sense , done quickly and with an awesome finish thanks to Mark for the offer an the excellent service.
Anthony (REVIT MOTORSPORT)

November 28, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

My E220 estate alloy wheels refurbishment

My E220 estate had bad scrapes to alloy wheels and within 24hrs they were refurbished completely and looked brand new. Excellent advice and service from John & Rachael, brilliant service and value for money throughout. Many thanks

November 13, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Would like to say a massive that you to…

Would like to say a massive that you to the Jake and the lads at westerhope branch. Took my wheel in to be refurbished on 21/11/25 got my wheel back on the Saturday morning, as i was taking my wheel out to the van my hand slipped off the wheel and the wheel hit the deck face down which scuffed my wheel worse then it was when it came into the shop, I spoke to Jake on the following monday and he told me to bring it back in can’t thank these lads enough for their customer service and to be honest they didn’t have to sort me out as it was my fault but there was no hesitation from them and my wheel is back to looking amazing. Also when a picked my wheel back up they made me stand well clear and put in on my truck for me hahaha. Thanks once again to all the staff at westerhope branch much appreciated

November 24, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Jody and her team at the Inverness branch. Service was excellent, professional from start to finish, would highly recommend.

November 24, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, both wheels look as new , very pleased with the end result

November 19, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

TWS Openshaw Manchester are really…

TWS Openshaw Manchester are really efficient. They did a great job which exceeded my expectations in a very short time frame. Not often you get great service these days, but I did at The Wheel Specislist Manchester

November 25, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 2 out of 5 stars

Sent home with leaky valve

The wheel looks fine and they seem to have fixed the leaky rim. BUT they sent me home, a 30 minute drive, with a leaky valve which meant that for at least 20 minutes I was driving with the TPMS warning and the pressure was down to 10.
I had to get help from my son in law to get the wheel off and the spare put on.
The next day they fixed the valve and kindly told me they would not be charging for the replacement, but refused any other compensation in spite of the huge inconvenience and potential danger from the nearly flat tyre.
I’m not happy and would not recommend them for their customer relations.
Richard Taylor

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Wheel repair

Dropped my wheel off and the repair was completed quickly. Quality of (weld) repair is good too.

February 15, 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

First class service from start to finish

Following receipt of a quote I rang and spoke to Mark who was extremely helpful throughout the experience providing a professional service from start to finish. I had all 4 wheels colour changed to gloss black and must say the guys have done an amazing job. Highly recommend this company.

November 18, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic repair and super quick…

Fantastic repair and super quick time. Excellent service.

November 13, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Triumph speed triple 1050rs wheels

Excellent service and very friendly, I wanted a specific finish and they delivered exactly what I wanted and the quality is 1st class

November 12, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

First class service and recommendations…

First class service and recommendations from Lee at the front desk. The guys have done a great job on my Mercedes GLC alloys, transformed the look of my motor.

November 12, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Wheel repair and refurbishment

Excellent service from Mark and the boy's in Swansea. The whole experience was brilliant start to finish.

November 13, 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 1 out of 5 stars

Wheel Specialists Aberdeen incompetence

Funny that my previous 1 star review has disappeared. The worst alloy wheel refurbishment “specialists” in Aberdeen. Van side damaged when two wheels were being refurbished. Their shacky environment is not safe to store vehicles in. They took no responsibility for the damage. £150 repair at John Clark to remedy the Wheel Specialists Aberdeen incompetence. I’m not going away. You can delete my reviews all you like. I will just post again.

September 15, 2025
Unprompted review

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