Avoid at all costs people they don’t answer any emails have sent numerous just to be completely ignored. Goods not sent raising dispute through babk now complete scammers
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Wanted a 2 drawer side table and emailed multiple times asking when it would be available. Heard nothing back. Ended up ordering the 1 drawer side table. Contacted to ask when it would be delivered a... See more
** 30th Jul 2026. Knocking this down to a 1-star as they are now disputing having received the return with Paypal. Scammers ** Very much in the mould of "customers should just pay and shut up. Don't... See more
Avoid this company at all costs. Goods arrived damaged&stained. Tried several times to phone. No response not even an answerphone. Emailed with photos immediately . NO RESPONSE. Thank god my order was... See more
1.4
Bad
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 1 week
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Will order again
First order I made, very happy with the Maine 5 drawer. Will definitely order again. Thanks
September 18, 2015
Unprompted review
Reply from thewhitelighthousefurniture.co.uk
Thank you for your kind review.
Kindest regards
Customer Services
The White Lighthouse
Poor quality, damaged, customer service non existent
I received a damaged, broken, poor quality item. Customer service is an automated message and emails and Facebook posts were ignored.
I was not offered a replacement even though the company is obliged to offer it.
They also state that returns have to be paid for by the customer but at no point do you have to tick during the sales process to accept these terms and conditions.
I took it to Paypal who said I was entitled to a refund. But I would still have had to post it back at my own cost (large item of furniture) and would not be offered a replacement item.
Poor quality, the drawers are just shoddily whitewashed boxes in a broken frame - no runners for the drawers and handles coming off. Cheap wood. Looks nothing like the website!
I would advise anyone to stay away from this company. Very unprofessional
August 28, 2015
Unprompted review
Reply from thewhitelighthousefurniture.co.uk
Dear Joanne,
We are truly sorry you are not fully satisfied, we offer a no quibble returns policy and will refund fully on receipt.
Kindest regards
Customer Services
The White Lighthouse
Bathroom cabinet !
I bought a bathroom cabinet from this company and when it arrived I was not impressed by the quality of the product. It was really light cheap and looked cheap. I tried to speek to someone but all I got was a answer machine to contact through email. I emailed twice but no response. I sent the cabinet back because I was disgusted with the quality I had to pay for the postage which I wouldn't get a refund for. I then received a email saying that the cabinet was damaged and they said if I didn't pick it up for collection it would be destroyed! I contacted the courier company and they said they wouldn't refund either. So it cost me £70 in total still no cabinet and totally disgusted with this company . I recommend you do not use this company under any circumstances .
August 26, 2015
Unprompted review
Reply from thewhitelighthousefurniture.co.uk
Dear Keith,
I have looked into this matter and found the returned item. Unfortunately this was sent with a budget courier company and has suffered sever damage. Unfortunately we cannot refund an order that has been received by us in such condition. When returning items we strongly suggest to use a reputable courier and insure the contents.
Kindest regards, Peter.
Customer Services.
Excellent !
We ordered a wall shelf and coat rack . We are delighted with the furniture we have ordered. Our trunk is perfect for hiding a multitude of children's toys. Our coat rack is a talking point when visitors arrive. Will definitely be buying more. Thank you The White Lighthouse
August 15, 2015
Unprompted review
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