Samsungpromotions Reviews 607

I bought the galaxy fold 7 partly because they offered £300 cashback. Eventually got it. I want a watch. There are no watches for less than £300 AND you can't top up the card to buy a slightly more expensive one. I was told to buy something for less than £300. What a con.

Brought a new Samsung and promised £200 cashback if I submitted a claim. I sent all of the paperwork and it was all approved and yet here I am 4 months later still waiting. Noone to contact, just a reference which states it's being processed. Absolutely scam. Now looking to trading standards to investigate false promotions

Shame I have to give 1 *. They don't deserve that. The staff in the phone shop promoted this offer & helped with the initial claim which came back asking for more information. The code to access the claim didn't work. We returned to the phone shop. The claim was cancelled & resubmitted. This time Samsung wanted proof for a watch. I hadn't bought a watch! We resubmitted to be told the codes had already been used! Well yes they had unsucessfully! This is a scam & I suggested this to the staff in the phone shop who told me Samsung actually want people to claim but they aren't doing so. Mmmm I wonder why!!

Supposed to get a rewards after purchasing phone . Waited 30 days. Then text it's on its way been waiting 9 days. Tried several contact numbers and e- mails no help. Can't speak to a human absolutely. Had samsung phones and things for years but not pressed with the service at all. Be going else there in future.

S25 purchased, it came with a free watch offer.Received confirmation of claim no ( 568-791-712 if Samsung are interested) after registration.
6 months later, nada and pretty much impossible to chase up.
Fraudulent offer or incompetence one way of the other.

Purchases 3 phones between me my partner and my parents and should get £150 each we've got the card details yet can't spend it anywhere everytine we put it into a website and get notification it still says failed. When first tried to set it up it says add to samsung wallet yet they tell me it can't be added to it well why does the site say it then. Annoyed keep chasing our own money and can't spend it as no1 will help

I had serious doubts about actually recieving my pre paid card due to all the bad reviews, however I received it today!
Acceptance of claim took around 4/5 days and then it said I would receive the pre paid card within 30 days, I received it today on day 28.
Spoke to customer services a couple of times just to ensure it was actually legitimate and they reassured me.

Samsung promotions are a fraudulent thing. Bought Damsung Z flip 7 fe. £200 reward back. Approved it. But now have to upload documents to prove who you are due to money laundering rules? Don’t make me laugh. I won’t be uploading my ID to a site whose security is lax to say the least. Luckily the phone can be returned. Which I’m going to do in the morning. I will never ever buy a Samsung item again if any sort. Ridiculous.

I submitted my invoice for the Samsung Galaxy Z Fold 7 promotional Samsung Galaxy Watch 8 gift claim on 6 October 2025. Months later, when checking via WhatsApp, the status still shows: “claim number currently unassigned.”
After contacting the promotional team, I was told they do not have stock of the promised gift and that it would be processed once stock becomes available. That is unacceptable — don’t advertise a promotion if you can’t fulfill it.
I followed up again via email on 5 December and received absolutely no response.
To date, there has been zero communication, zero accountability, and zero resolution. This is extremely poor service and a disappointing experience from a brand of this size.

I bought a Samsung TV in November 25, I was told by the chat box how to make my VAT refund which I then applied for. The outcome was no reply at first, then after I chased it up I was told that my photos couldn’t download. I applied again only to be told that I had run out of time on the promotion and basically tough!
This attitude and after reading others opinion on Trust Pilot, I would suggest anyone thinking of buying a Samsung product should think twice. They seem to be a shoddy outfit!

I bought a Samsung The Frame 65" from John Lewis on 28 Nov 2025 because it was advertised with a VAT cashback / VAT back promotion.

The problem was the claiming process. The claim link was visible initially via the retailer, but later it disappeared, and I spent a long time searching online just to find the correct offer document and the claim link again. When I did reach the portal, it repeatedly errored / wouldn’t load properly, so I couldn’t complete the submission at the time.

By the time I finally located the right promotion page again, I was outside the claim window. I understand there are deadlines, but the combination of (1) the retailer claim link disappearing and (2) a buggy portal made it unnecessarily difficult to redeem the offer that influenced my purchase decision.

I’m now contacting Samsung Promotions to ask if they can accept a late/manual claim given the technical issues. At the very least, Samsung/retailers should keep claim links stable and make the promotion pages easier to find, and the portal needs to be more reliable.

I Bought my partner a samsung galaxy s25 FE during a promotion that samsung were offering within a time scale which I was entitled to claim a free galaxy 7 after I purchased the phone. So bought the phone and received it then put in for the claim to get the watch it was all approved after all the information it had asked for and was told to wait 45days to receive the watch to then weeks later my claim was rejected because they said I needed to provide the IMEI number of the new device I purchased and untill I had proof I could not claim the watch so then I provided the Imei number and it was then approved again for them to then weeks later reject it again for not having provided proof of purchased date? By then the claim was then expired and I could no longer do anything about it even though all the information was provided and approved twice for them to say we emailed you and sent you a message which is a lie because ive checked all my email and messages and they have all the right information so there is no excuse for me not to receive their message to say there was missing information even though I provided everything they asked and it was approved twice. This complaint was raised and I heard nothing back at all.
So im reaching out too all social media platforms to raise this awareness to let people know samsung are scamming you into buying their products by given you misleading information and making you out to have done everything wrong during the claim process when really you have not. Total scam

We ordered Samsung TV from John Lewis online which advertised £100 cash back. I can only say that the process to claim this cashback was almost impossible. We were originally told we couldn't apply until a month after purchase and then there was a two week window to complete the claim. Every step of the process was tortuous. We were sent links which didn't work, links to claims for phones and not TVs. Promises to phone back didn't happen and we were asked to provide documentation we didn't have ( for example, a till receipt when we had purchased the TV online) .The online form only allowed us to attach one photo per item although some information was on two pages. The whole process was dreadful and it felt as if Samsung were doing their best to put us off claiming. We had to get John Lewis to help with the claim, although they were not the best either, saying it was our responsibility to deal with Samsung and not theirs. We are happy with the TV but will never buy another product from Samsung as the customer care is so poor.

bought a Frame TV from Samsung- there is an offer where you can claim a free frame bezel from Samsung via their claim website. I added the details required to create the claim but had to wait for TV to be delivered to get the serial number to add to the claim. When I re visited the website to add this bit of information the page would simply take me back in circles and would not accept the additional information I was trying to add. Now a TWO day wait for anyone to get back to me to sort this out - offer ends in 2 days - what a shambles Samsung are and I am regretting the purchase as a result.
Since writing this review the company have responded and say my application has been approved and the bezel will be with me in 45 days.

Ordered direct from Samsung since there was a cashback offer. Was quickly approved, but the cashback hasn't been paid 4 months later. No updates.

'Thank you for taking part in Samsung Wallet Cashback. We’re pleased to let you know that your claim has successfully passed validation and is now being prepared for the next stage of processing.'

Refusing to honour Cashback for television and soundbar. Have submitted scans of the receipt multiple times. Had the store reprint a receipt. Store where o purchased the items said that as soon as I provided the unique serial numbers for my items that Samsung would know on their system what was purchased, when and where. So insisting on the receipt is actually a stalking tactic to frustrate customers and have them abandon the claim. I will be taking this matter now to the CCPC as they are withholding over €500 in cashback. Appalling customer service at every turn. Will not purchase Samasung items again as a result and will discourage others from doing so too by making sure my family, friends and neighbours know about their sharp practice.

Samsung is just disappointing
I took out a contract on a very expensive device.
In hopes of getting their promotional free galaxy fit 3 and galaxy buds core as advertised.

Long story short I claimed the free gifts and my claim was deemed successful...but delivery is taking forever..it's been weeks now and delivery would take 7-14 days as per Samsung's claims...I honestly don't think it will ever reach my doorstep .I really regret buying this device because I had multiple choices with better specs and features plus a charger and a case in box(referring to Xiaomi devices)
I feel like this is false advertising and very misleading

I regret this purchase

This is my third review on the same subject. Samsung still haven't sorted out my issue after weeks and weeks of emails and reviews. I received a virtual credit card for £100 from them as part of the Argos September cashback promotion. This card doesn't work. Samsung say they have taken the security checks off it that are preventing me from using but they haven't. I'm still getting the same question that are impossible to answer. I get a list of places I'm supposed to have made my last purchase fromto tick. It's always a list of places I've never heard of let alone shopped at. Samsung keep saying they'll get back to me but just send the same email saying they are looking into it. A very stressful situation to deal with

I was totally scammed with the tv cashback, spent hours sending emails and proof of purchase only to be emailed back looking for more information and eventually told my claim was rejected, I will not be buying any Samsung product in future.

If there is zero star, I would have given it.

Total scammers, asking for barcode and product sticker, knowing if you purchase online, you dont have such thing on your receipt.

Got £1200 cashback from Siemens when buying their kitchen appliances, with zero issue; got JohnLewis gift card promotion within minutes after claiming. Those are reputable companies.

SAMSUNG is total scammers, stay away from it!!!!!!!!