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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, appreciating the ease and efficiency of the process for selling their devices. Many people received prompt payments, often on the same day their device was evaluated, and found the company's offers to be competitive, sometimes the highest among various vendors. Reviewers also praise the clear communication and the overall smooth experience. However, some customers were dissatisfied with the final offers for their devices. These individuals reported that the initial quoted price was significantly reduced after the company received and inspected their items, often citing issues like screen damage or excessive wear that customers felt were not present or were exaggerated. A few people also mentioned concerns about providing extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the excellent condition of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report that initial price quotes are often... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, painless, and efficient... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and ease of the process. Many... See more

Value for money

Users describe positive interactions with value for money. Many reviewers received good offers for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

287 reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Not a good experience …

Edited: The company did respond with a small additional payment, which is appreciated.
I doubt there's any point to this review as the company will refute anything I say. However, I was quoted $70 for my Note 9. It was in excellent condition. They claim burn in on the screen and scratches on the screen. They sent me pictures that don't show anything. They dropped my offer to $10. I accepted it simply because I feared the phone being destroyed in return shipping. Oh, and they cited a missing charger. Logical, since I'm sure they don't have any there. I'll stick to selling on Marketplace from now on.

December 25, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Gloria,
We did reach out and sent better pictures with a better explanation. There was an error on our part regarding the charger. That is not a requirement for a phone. We sent a 2nd payment of $20. The phone does have image burn and scratches all the way across the bottom. The original quote was for excellent condition, which is a like-new phone. It is very rare for a phone of this age to qualify, which is why the quote was initially as high as it was.

Rated 5 out of 5 stars

Very easy and pleasant experience

Very easy and pleasant experience. I contacted customer service multiple times and they were extremely friendly and quickly responsive. I would definitely recommend Whiz Cells when selling back your old device. A++ for sure

December 24, 2025
Unprompted review
Rated 3 out of 5 stars

Process was good, until the offer

I liked the process, except for the final offer. They offered me $15 less because my screen was scratched. But they sent me pics of someone else's phone with many scratches, including on the "rim". I took pics of mine before I sent it in. I had two small scratches. But I didn't know how to dispute it, and I figured the person that made the decision wasn't going to be honest anyhow.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to work with!

Just purchased a new Google pixel 10, and had a one yr old pixel 8a to sell. The Whiz cells gave me a quote on line, then sent label for me to ship. They cofirmed when it was received, accepted the trade in, and had a deposit my pay pal the next day. Very easy to deal with! And after donating lots of cell phones, tablets, etc, it's nice to actually get some money back on them. Will definitely use again

December 17, 2025
Unprompted review
Rated 2 out of 5 stars

Was quoted one price for 4 iphones and…

Was quoted one price for 4 iphones and they received them and only gave 1 amount quoted. Said the other 3 had scratches on sides and battery health was 84%. The iPhones were 3 years old they should have known this. So cut the quote down $220. I should have gone with other company.

October 20, 2025
Unprompted review
Rated 2 out of 5 stars

Got a lowball comparing to other…

Got a lowball comparing to other platform when they downgrade ur devices.

October 27, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Kelvin, we are sorry to hear that you are unhappy with our service. Your Oneplus 9 Pro had a battery health of 62%. It had to have a new battery. Take a look at how much it costs to replace a Oneplus 9 Pro battery. It is more than what your offer was reduced by. We do not like having to change offers. However, there is no way we could pay for the phone as if it had a perfectly good battery.

Rated 1 out of 5 stars

Reneged on Original Offer and Reduced by Almost 50%

Gave me an offer for $130 for an iPhone XS Max, then later lowered it to $70. Cited minor scratches on the screen that were not there before (I always had a screen protector on).

October 16, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Felix, thank you for the review. However, this phone has not always had a screen protector on it. This phone has multiple deep scratches on the screen. We have a link to the picture of this phone for others to see the actual condition. https://app.screencast.com/mOjQeMfbR4jcL

Rated 5 out of 5 stars

Wonderful experience

My experience was awesome! From the initial walk through pricing to accepting the offer was top-notch. Will definitely recommend to my family and friends!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

It would have been less frustrating and…

It would have been less frustrating and more stress relieving to have just crushed my phone with a hammer than to try to work with The Whiz Cells. Their initial offer was low, but acceptable. They then "found" some things wrong with the phone that were questionable and reduced their offer by 90%. This left me with a credit for less than any of their gift card options could be issued for so the whole thing was a waste of time.

October 21, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Charles, the phone you sent in was not fully functional and also had a battery that was swolen. The battery would have to be replaced. The back was coming off because of the swollen battery, and the charge port was bent. The battery and charge port had to be replaced. Pictures https://app.screencast.com/cvrNo7ZH6Enxz
https://app.screencast.com/8pw2wROuBsuup

Rated 5 out of 5 stars

I thought this was to good to be true…

I thought this was to good to be true but I was wrong. They offered me the most for my phone and they made the process very easy. My check came in the mail very quickly after sending my phone in the mail. What a nice surprise!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very good.

Overall excellent experience. I have sold a couple of other phones to them before, and I would sell to them again..

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Sold a Mint Samsung Phone

Figured I'd write a review since they're important when it comes to selling used items.

I originally had a pixel 9, but lost it on a trip. I didn't want to buy the same phone so I bought the Samsung 25 ultra and had it for around 5 or 6 months. I had a clase and a screen protector but still dropped it a few times. Because of the protection there werent any scratches or dents. I submitted my phone as a mint (with at least 80% battery) since it was new. I did this because the pixel 10 came out so I wanted to buy that instead. I shipped my item to them and within 4 or 5 days I got my payment with the phone paid at the mint price. There wasnt anything regarding them trying to pay me for a "good" phone or power quality. So I think this place is fair and honest, and I'm glad I got paid what I thought the phone was worth. The amount they offered was also the highest compared to the other places I checked. I'd definitely sell to these guys again.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Sold my beat up iPhone 12

Did an internet search to sell my old beat up phone and WhizCell was the 1st to pop up. I made the right decision! They made it very easy to send ship and receive your payment. I received my secure payment link within 10 minutes of them getting my phone. Definitely use WhizCell for your cell phone selling needs!

October 8, 2025
Unprompted review

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