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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, appreciating the ease and efficiency of the process for selling their devices. Many people received prompt payments, often on the same day their device was evaluated, and found the company's offers to be competitive, sometimes the highest among various vendors. Reviewers also praise the clear communication and the overall smooth experience. However, some customers were dissatisfied with the final offers for their devices. These individuals reported that the initial quoted price was significantly reduced after the company received and inspected their items, often citing issues like screen damage or excessive wear that customers felt were not present or were exaggerated. A few people also mentioned concerns about providing extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the excellent condition of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report that initial price quotes are often... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, painless, and efficient... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and ease of the process. Many... See more

Value for money

Users describe positive interactions with value for money. Many reviewers received good offers for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I was given about 20% of what they…

I was given about 20% of what they offered me for a brand new phone with minimul issues.

October 7, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Sarah, minimal issues is quite a stretch when the top of the touchscreen does not work. Your iPhone 14 is not brand new. Your phone is just shy of 2 years old.
Model Description: IPHONE 14 PLUS PURPLE 256GB-USA
IMEI: 352073501518550
IMEI2: 352073501461496
MEID: 35207350151855
Serial Number: N203L0WMCQ
Telephone Technical Support: Expired
Repairs and Service Coverage: Expired
Repairs and Service Expired By: 1 Year, 11 Months and 26 Days
Repairs and Service Expiration Date: 2023-10-12
Estimated Purchase Date: 2022-10-13
Warranty Status: Coverage Expired
iCloud Lock: OFF
Demo Unit: No
Loaner Device: No
Replaced Device: No
Replacement Device: No
Refurbished Device: No
AppleCare Eligible: No
Valid Purchase Date: Yes
Activation Status: Activated
Registration Status: Registered
Purchase Country: United States
Locked Carrier: 10 - Unlock.
Sim-Lock Status: Unlocked

Rated 5 out of 5 stars

Very efficient and fast payment

First time selling my phone on Whiz Cell. Very painless experience. They communicate very well and their process if very efficient. I got paid much quicker than expected. Highly recommend!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome experience selling my 10 year…

Awesome experience selling my 10 year IPad Pro from start to finish, Very fast payment once they received my device.

Shipping was a little slow based on being sent USPS ground hazard n charge based on the battery, but other than that great experience

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

It was ok

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep scratch". I decided to take the hit anyways. Probably seek elsewhere for next phone sell.
However, the payment transaction was same day, so that was a plus.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Place to sell your used device(s)

I have used The Whiz Cells for the past couple years when I have upgraded my iPhone. I have been 100% satisfied with their service. From the estimate at the beginning to the payout at the end, they are professional, fast and I trust them 100%. I highly recommend them!

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Decent Service

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed to take action and approve or reject the adjusted quote due to light screen damage and excessive usage.

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

The customer service and responsiveness…

The customer service and responsiveness was great. I was a little disappointed that I didn’t get as much for my phone as I thought I would, but that’s OK. They are a reputable company, I would recommend them.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround and payment

I sent in a iPhone 16 Pro on Saturday and it arrived at The Whiz Cells on Friday (USPS was super slow this week lol). I received the payout link the same day which is super impressive along with the fact The Whiz Cells was the highest offer of all other vendors I looked into. The only thing I don’t like is when receiving payment you have to provide so much personal information to the payment distributor (dob, cell phone, address).

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fast service at a good price

They offered the best price of several online services. It was processed on the same day that it was received from USPS. I received the full estimated value on the same day by use of a debit card.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super easy!!

I found a forgotten phone in a drawer while cleaning and discovered it was worth money. I was actually about to throw it away, but turned it into cash instead. And it was super easy!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Was a little skeptical about the…

Was a little skeptical about the process at first but they did let me know everything was going well and I got the money for the phones I sold quickly in my bank account I will use them again when it comes necessary

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

My honest opinion, I usually don't write reviews, but this service was fast, they're not messing around. 100% satisfied.

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

They had the highest payout.

They were quick on sending me my money. Sent me a pre paid postage. I like the different options on how you want to get paid. After searching a lot of places, this was the one that came out with the most payout.

The only thing negative I have to say is they said there were scratches on the screen and took off $80. I know i had a screen protector on there and that phone did not have scratches on it. I take great care of my phones.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was easy and worked well

Everything was easy and worked well. Got the check in the mail about when they said I would for the amount that they originally estimated. Process worked fine, satisfied with the outcome.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very Responsive

This wasn’t my first time selling a phone online, but it was by far the best experience I’ve had. They sent me a pre-labeled package, and on the very same day my device arrived, they examined it and emailed me with their findings. I’ve never had a company respond so quickly. They even matched an offer I received from another buyer and stayed extremely responsive throughout the entire process; if I sent an email, I’d have a reply within the hour. Best of all, I received payment the same day I accepted the offer, followed by a confirmation email to ensure I had received it.

September 8, 2025
Unprompted review

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