The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

Hannah has helped up put a will in…

Hannah has helped up put a will in place to protect our family. Hannah was flexible with times to suit us as well as providing a thorough explanation of other products and services that may be of interest to us. Overall a fantastic experience!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Hannah Bushell

With recently having a child my partner and I wanted to do a will. Hannah was very accommodating and worked around our schedule. She made the process really easy for us. Hannah helped us with everything we needed and was very professional!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Had the most professional brilliant…

Had the most professional brilliant unbelievable experience with gill Hogg in sorting out my will making sure everything was right for me just went above and beyond to help , couldn’t highly recommend anyone else to you if you’re going to do anything to day make it the phone call to the will guys and get in touch will gill Hogg

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Rachael was so lovely, professional and helpful

Rachael was so helpful
Had our first online meeting ( we were given the choice of face to face) with Rachael this morning. I was quite apprehensive, as aged 66 and 60, this is the first will my husband and I have done. Rachael was so lovely, had real empathy, a touch of appropriate humour and really put me at my ease. The whole process was so much simpler than I thought it would be. Rachael explained things really well and set up a trust and power of attorney ( both health and financial) for my husband and I. The cost was really reasonable when compared to what other companies have quoted and when you consider what the potential cost of not having a will would be.I would recommend Rachel, Zak and the Will guys, they made me feel at ease and it is so good to know that everything is now in place for us , though hopefully we won't need the will for many, many years to come.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I was really apprehensive about doing my will, following the recent passing of my husband. However Gill Hogg at The Will Guys was really friendly, knowledgeable, supportive and put me at ease from the offset. Gill explained everything thoroughly so I understood exactly what I was doing and was really responsive to any questions I had. Gill also helped me sort out my Lasting Power of Attorney, which was really quite straightforward. I would have no hesitation in recommending The Will Guys, especially Gill to all my friends, family and work colleagues. Thank you Gill x

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Gill Hogg

What a pleasure it was to speak with and meet Gill Hogg at The Will Guys. She put myself and my partner at ease from the offset. Gill is extremely professional and very knowledgeable, not only in Will writing but also in offering life insurance advice, with no pressure at all to take a policy out. She explained everything thoroughly so we understood exactly what we were doing. Gill even came to us, so we didn't have to make the journey to her. I really can't thank her enough. I would have no hesitation in recommding The Will Guys, especially Gill to all my friends, family and work colleagues. Thank you Gill, absolute star x

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

I was really anxious about writing my…

I was really anxious about writing my will. Stacey was absolutely brilliant from start to end. I cannot thank her enough. Explained everything clearly and put my mind at ease. I have already recommended her to a work colleague.

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended service from The Will Guys!!

Nicole was extremely helpful from the start. Appointments were booked around my diary and she explained everything in detail to put me at ease. No hard sell or offering things I didn't need. Nicole is passionate about helping and has so much knowledge, she was very professional throughout and gave me the time I needed to make a decision. I would without doubt (I already have) recommended ‘The Will Guys’ to everyone.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Would totally recommend the Will Guys…

Would totally recommend the Will Guys received great service from Josh and Darren explained everything in straight forward terms advising us through each step covering Will's pensions and mortgage advice.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Nicole was the ultimate professional

Nicole was the ultimate professional. I reached to her and scheduled a date and time that suited. Additionally, I provided the necessary information required prior to the meeting. The meeting went very smooth and I was given great advice and clear direction. Nicole was very professional and approachable. Her knowledge of the subject matter proved invaluable. I wholly recommend ‘The Will Guys’ to any serving or ex service member.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Nicole makes adulting easy

Could recommend Nicole highly enough. She made everything to clear and easy to understand without being pushy.
Nicole regularly checks in with us to ensure the policy still works for us, she really goes the extra mile to make sure everything is what we need it to be.
I recommend Nicole to all my friends.
To put it simply Nicole makes ‘adulting’ easy.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Jenn

Jenn has written a Will for my Dad and supported my Aunt and Uncle through the Will, Power of Attorney and Trust processes. I only wish I’d found her sooner to do my own. She explained the whole process and support was available throughout and afterwards. I can’t thank Jenn and the Will Guys enough for the support my family have received. 5⭐️ service.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

Excellent service provided from start to finish, timely communications and timely reminders of upcoming appointments provided.
Can't fault the service provided by the Will Guys and Nicole translated all the legal phrases into simple explanations throughout.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing profession service, well looked after and supported.

Keith was fantastic the whole way through the process.
I was made to feel listened to, understood and supported all the way through. All the way through Keith made sure I fully understood what was being discussed and I was surprised how efficient the whole process was. The service was above and beyond as initially my enquiry was about making my will but Keith supported to ensure my pre-existing insurance was as it should be. Thank you so much.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Keith Webber and The Will Guys for the win!

Keith Webber for the win! Will writing service for peace of mind, delivered with care, humour and sensitivity. After a great job with the will writing service, we now working on a mortgage renewal with The Will Guys! Great all round service. Thank you Keith!

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Incredble wonderful people to deal…

Incredble wonderful people to deal with. From initial contact to will dropping through the door, Jenn was so professional yet also human when dealing with certain element of my wish/direction. Couldn’t ask for any better comprehension and feedback from my will. Truly recommend, thank you.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing, attentive and hard working team

My experiences with Keith have always been pleasant, he's very focused and works hard to accommodate peoples needs. Back in April 2021, It took no time at all to go through the full details, and get a will set in place.
It was much easier than trying to sort out a legally binding document alone.

More recently I spoke with him about a will amendment in March this year, and he's always keen to help and advise.

He even took the time to recommend a colleague that dealt with mortgage renewal, and we got an excellent deal sorted promptly, with help from Leanne.

Highly recommended for wills, and if you have an enquiry and need pointing in the right direction for similar services.

March 5, 2023
Unprompted review

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