The Willoughby Book Club Reviews 

550
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful book selections, beautiful presentation, and the exciting surprise of receiving monthly packages in the post. People note that the service is fantastic for discovering new authors, expanding reading ranges, and sending thoughtful gifts to loved ones. Though some customers occasionally mentioned that certain book selections did not match their described interests, featured unexpected themes, or proved difficult to read, these instances were rare. Despite these few drawbacks, consumers remain extremely satisfied with the overall subscription quality, praising the consistent relevance and the joy it brings to readers of all ages.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent and well-packaged book... See more

Subscription

Clients share positive opinions on subscription, highlighting it as a wonderful and thoughtful gift for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Youngster seemed excited at 6 months of books. For me, there's a lack of website clarity regarding the book tin. Make it crystal clear it's also suitable for youngsters? I asked via email - but no... See more

Company replied

Rated 5 out of 5 stars

I am surprised to find that receiving a book a month from The Willoughby Book Club is the best thing that happens to me on a regular basis. I am surrounded by illness and death and I struggle to see... See more

Company replied

Rated 5 out of 5 stars

I have now received over 25 books from Willoughby over a three-year period, and only once was I sent a book I had already read. After a quick phone call, a replacement was sent immediately. There... See more

Company replied

Rated 4 out of 5 stars

I read all sorts of books I’d never otherwise have discovered. Some of these were unforgettable. Just one of my books was unreadable for me - a promising story but far too violent from the outset.

Company replied


Company details

  1. Media & Publishing

Written by the company

An award-winning book subscription service, with thousands of subscribers in almost 40 countries across the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

550 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(550)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant!

I now have five subscriptions with willoughby book club for different people. They all love them. The books meet the brief, always interesting and come beautifully wrapped

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

A high 5 from me

After extensive research on different book subscription services I finally decided on WBC because of the reviews and reliability others had received. I bought a subscription for my partner and she has loved receiving books by post, it must just be the excitement of getting something other than bills in the post! She has thoroughly enjoyed each book and has even recommended WBC to friends and family! So a big thank you and keep up the good work!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Great service, Great Books

I bought a three month book subscription for my father, for Christmas. Purchasing the subscription was easy. I chose the contemporary fiction package and gave examples of authors that my dad enjoys. The resulting books were 'spot on'. So spot on in fact that he already owned one of books that he received. Willoughby Books were great and replaced the book, allowing my dad to just pass on the duplicate to a friend.
Great service from a local company whose passion for literature is obvious.

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I bought a 6-month gift subscription for my partner, and he absolutely loves it.

I sent Willoughby Book Club a list of some of his favourite authors, and every single book they picked for him has been right up his street, despite me sending in quite an eclectic mix of authors. The subscription came with a voucher to give as a gift before the first book arrived, and unwrapping a new book has become a highlight of each month.

Most of the books he had not heard of before which is amazing as he is an avid reader. He received one book he already owned, I emailed Willoughby Book Club and I got a reply the same day, with a different book being sent out for free on the same day. Absolutely amazing, and very personal, service. I will definitely be using Willoughby Book Club again for gifts to loved ones, and I've been a bit jealous of my partner so I may have to gift myself a subscription to see what Willoughby Book Club would pick for my reading style!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Great service!

Got this as a gift for a bookworm and really recommend! The books picked from the bespoke service were all in tune with the suggestions. Unfortunately, one of the books received was something they already had but they responded to my email immediately and sent a replacement free of charge!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Gift to myself

I received a three month subscription as a gift and have been delighted with the choices, which arrive beautifully wrapped each month. So far, there hasn't been a dud choice, and I've even decided to renew my subscription. I also got in touch with the customer service team to ask them to change my choice of books from the original subscription and the team there couldn't have been nicer or more accommodating. Highly recommended.

March 6, 2019
Unprompted review
Rated 4 out of 5 stars

Willoughby Book Club

Purchased as a gift for my mum, I was impressed by the packaging of the books, and the free replacement when mum was sent a book she’d already read. Put as 4 stars because the first book recieved seemed to be chosen based on newness and didn’t have as personal a feel, but otherwise very happy.

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

A highlight of my month

I received a Willoughby Book Club subscription for my birthday and, when that expired, was lucky enough to get another for Christmas. They have been absolutely fantastic. Their choices are always spot-on: books I would have had no hesitation in choosing for myself, but with plenty of variety including high quality books in translation (a big plus for me). Sometimes I wonder if they can read my mind. Their customer service is superb too: very responsive and even willing to send me a free replacement book when I already owned one of the books they'd picked for me. Receiving my book is a highlight of my month and I'll be renewing my subscription!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely idea and great gift!

Lovely idea and well received by my daughter. She is an avid reader, so it was lovely that WBC took extra time to check out if she had read a new book or not before sending it to us. We love WBC!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Whilst a simple concept the execution…

Whilst a simple concept the execution is brilliant. No quibble sending of a different book if the original has been read by you,clever selection of books based on some knowledge of your reading preferences always means a pleasing surprise when the monthly choice arrived as well as widening your author knowledge,always beautifully wrapped so it feels like you are unwrapping a birthday present. Add in their donation of books to Africa & informative newsletters & you have a company that oozes their love of reading.

March 6, 2019
Unprompted review
Rated 4 out of 5 stars

great overall

Great selection of books sent overall, and no questions asked when a book was sent that the recipient already had - a new book was sent without question. A couple of less good choices (over 24 months) - but I think this is unavoidable as reading is such a personal thing!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

WBC is one of the best subscription…

WBC is one of the best subscription services I've signed up to. The books are excellently selected, perfect for all ages, couples, fiction and non. It encouraged my 14 year old brother to aim to read a book per month, and he's signed up again and again!

Amazing gift, for others and yourself :)

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely love the WBC

Absolutely love the WBC! Have received this multiple times as a gift and have gifted it (and will continue to do so) to so many people. A WBC subscription is always at the top of my Christmas list. Big big fan.

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service, I was gifted a subscription through uOpen and when an issue arose, no fault of Willoughby's, they responded quickly and efficiently. Great customer service, highly recommended.

February 21, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Despite my mistake they were happy to send a new voucher out and cancel the old one when I gave the wrong deliver address. Would highly recommend.

January 14, 2019
Unprompted review

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