The Willoughby Book Club Reviews 

550
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful book selections, beautiful presentation, and the exciting surprise of receiving monthly packages in the post. People note that the service is fantastic for discovering new authors, expanding reading ranges, and sending thoughtful gifts to loved ones. Though some customers occasionally mentioned that certain book selections did not match their described interests, featured unexpected themes, or proved difficult to read, these instances were rare. Despite these few drawbacks, consumers remain extremely satisfied with the overall subscription quality, praising the consistent relevance and the joy it brings to readers of all ages.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent and well-packaged book... See more

Subscription

Clients share positive opinions on subscription, highlighting it as a wonderful and thoughtful gift for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Youngster seemed excited at 6 months of books. For me, there's a lack of website clarity regarding the book tin. Make it crystal clear it's also suitable for youngsters? I asked via email - but no... See more

Company replied

Rated 5 out of 5 stars

I am surprised to find that receiving a book a month from The Willoughby Book Club is the best thing that happens to me on a regular basis. I am surrounded by illness and death and I struggle to see... See more

Company replied

Rated 5 out of 5 stars

I have now received over 25 books from Willoughby over a three-year period, and only once was I sent a book I had already read. After a quick phone call, a replacement was sent immediately. There... See more

Company replied

Rated 4 out of 5 stars

I read all sorts of books I’d never otherwise have discovered. Some of these were unforgettable. Just one of my books was unreadable for me - a promising story but far too violent from the outset.

Company replied


Company details

  1. Media & Publishing

Written by the company

An award-winning book subscription service, with thousands of subscribers in almost 40 countries across the world.


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4.5

Excellent

TrustScore 4.5 out of 5

550 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(550)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Not value for money

This was a Christmas present. First it was difficult start the subscription, however that was mainly due to problems with Virgin Experiences.
I have now had 2 of the three books. I do not believe this is in any way value for money, and unfortunately the first book they sent me was not to my liking. Therefore this is not in any way to my liking.
This is an addition following the response.
Both books sent so far are stories based in Ireland. I never mentioned Ireland in my preferences.
Additionally the first book retailed at £9.99, and the second has no price, but would not have cost more.
My son paid £39, ie £13 per book. How does 2 sub £10 books, which may have been remaindered (sold at below original cost as a bin end) make sense in terms of value. The books are sold at at least 30% premium, and potentially are bin ends.
his is not the way to do business, and verges on the dishonest.

May 29, 2024
Unprompted review
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Reply from The Willoughby Book Club

Hi Brian,
Thanks so much for taking the time to leave a review. I'm so sorry to hear that you don't feel we offer value for money. Did you email and let us know that the book was not to your liking? We always send replacements, and we do always encourage communication. I'm sure Virgin would also welcome the feedback!

Rated 3 out of 5 stars

Gift subscription

Received a 3 month gift subscription. When I contacted them to delay a delivery ( which was fine) I had the opportunity to specify a category of book. I know my chosen category was quite broad ( detective novels ) but unfortunately one of the books I was sent I had already read.

May 7, 2024
Unprompted review
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Reply from The Willoughby Book Club

Hi, thanks so much for taking the time to leave a review. Please do contact us by email and we'll arrange for a replacement title to be sent to you. We'll take this as good evidence of having judged your reading taste right!

Rated 5 out of 5 stars

Perfect match of books to recipient

This subscription was for my granddaughter so I asked her & she was extremely positive. 100% & she started reading each one as soon as it arrived. Has requested a 12 month subscription next as has her younger sister.

April 5, 2024
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for the review! I am delighted to hear your granddaughter enjoyed her subscription, it is lovely and a great privilege to select books for young people

Rated 5 out of 5 stars

A really lovely gift

This was a really lovely gift to have received. The dopamine hit when unravelling each month’s new cookbook was amazing, and then tearing through the books to find my new favourite recipes became a monthly ritual. Would highly recommend.

April 5, 2024
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your lovely review! It was a pleasure to select books for you, and I'm delighted to think of all those new recipes being tried out each month!

Rated 5 out of 5 stars

On my third subscription

On my third subscription, Olivia who is choosing my books has been absolutely spot on, apart from one. She has chosen books in line with my given criteria, but ones I would have definitely not considered myself. Will certainly keep on with this service

November 3, 2023
Unprompted review
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Reply from The Willoughby Book Club

Hi Jane,
Thanks so much for your lovely review! I'm so glad you've enjoyed your books. I'll pass on the feedback to Olivia too, she'll be delighted. It's a pleasure choosing books for you!

Rated 5 out of 5 stars

Well-curated and thoughtful

The most fantastic, exceptionally well-curated gift, totally appreciated by my 20+ son. Every month has been spot on!

June 3, 2023
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your review!
It's a total privilege to select books for our subscribers and I'm so delighted your son enjoyed his selections.

Rated 5 out of 5 stars

Extremely helpful

A friend gave me a gift voucher but I lost it in a house move. I recently rediscovered it and approached Willoughby's to see if I could still use it. They were extremely helpful and responsive. Fantastic service.

April 13, 2023
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your review! I hope you enjoy your books, and don't hesitate to get in touch if there is anything else we can do.

Rated 1 out of 5 stars

I received this subscription as a Xmas…ve

I received this subscription as a Xmas gift and was aware what it cost. I felt the books were of a poor quality both in content and the physical condition. I know also that the person who gave me the gift was very unhappy with the value for money. The cost of the books was only just over 50% of the cost of the package.

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I've just renewed my annual bespoke subscription and hope to continue doing it for years to come - the past year I've received some excellent books, including ones I wouldn't have ever picked on my own (which ended up being some of my favourites).

I think there was only one book I couldn't get into - which is impressive, considering how picky I can be, and knowing that there's no followup after each book to leave comments so the company is choosing books blindly based on a questionnaire you do when first signing up.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Two lovely bundles of books!

I have just received two boxes of books: a crime bundle and a fiction bundle. They have arrived quickly and have been carefully and beautifully packaged. These are perfect gifts for two sets of book loving people. Thank you so much!

November 23, 2022
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for taking the time to leave us a review, and thank you for your order! I hope your giftees love them, we're wishing them many happy hours of reading.

Rated 5 out of 5 stars

Wonderful Willoughby!

I have bought several subscriptions over the past few years for my great-grandchildren's birthday and christmas presents. They have been wonderfully successful and I shall continue to give them subscriptions in the future. I shall also buy Willoughby subscriptions for other Christmas gifts. I can't think of anything better way to give presents that go on and on. PATRICIA ISAACS

September 7, 2022
Unprompted review
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Reply from The Willoughby Book Club

Hi Patricia,
Thank you so much for your lovely words!
I'm so pleased that the subscriptions have been well received, it's been a pleasure for us to select books for your great-grandchildren. Thank you so much for shopping with us.

Rated 2 out of 5 stars

I am sad to leave a 2 star review but…

I am sad to leave a 2 star review but the person who received the books has only read 1 out of the 6 sent. The books were received in timely fashion, with good comms to let us know when they were on their way. Each book was beautifully presented and pristine. But the person who received them said they started each book but didn't enjoy them at all. Only finished one so it ended up being a waste of money.

August 5, 2022
Unprompted review
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Reply from The Willoughby Book Club

Hi, I am so sorry to hear that your gift recipient didn't enjoy their books. We encourage subscribers to get in touch at any point during their subscription so we can adjust their reading preferences and change the type of books we send- we want all readers to enjoy their books and we're always happy to send replacement titles.

Rated 5 out of 5 stars

Our foster children have been receiving…

Our foster children have been receiving books each month, from school and ourselves. The book club have sent new books out straight away when I have called to explain some books are to difficult for our children because of their disabilities. The service is brilliant and the children look forward to them arriving and have co-ordinated them to come together, regardless them being from us or their different school. Thank you looking towards more new books arriving.

August 5, 2022
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your lovely words!
I'm so happy to hear that your foster children are enjoying their books, we love selecting them!

Rated 5 out of 5 stars

What a gift!

I have loved receiving a book every month. I had my subscription as a gift, and as my first has come to close I have received a another as a gift. I have received a great range of books based on the answers I gave when setting up the subscription, not all are books l would have even looked at had I gone to a shop to buy them. My daughter has just started a children's 3 month subscription and is already well into her first book.
I am so pleased someone thought this would be a good gift as the were correct.

August 5, 2022
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your lovely review! I'm so glad you enjoyed your gift, we love selecting the books we send, so it's fantastic to hear they've been enjoyed.

Rated 5 out of 5 stars

Very happy to give a five star review

It is a pleasure to give a five star review. My subscription was a gift from my family and it was like having a present from them every few weeks. Each book I have truly enjoyed, some more than others, but they were obviously carefully curated to match my very fussy reading interests and I appreciate that. Like some others, I was rather surprised to see the prices appear when I first logged in, but even so I do not know what my family paid. And they know it was worth it anyway. Many thanks

July 11, 2022
Unprompted review
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Reply from The Willoughby Book Club

Thank you so much for your kind words and helpful feedback. I'm so pleased we sent some titles you really enjoyed.
I'm working on removing the redemption prices at the moment, it's really useful to hear this from you.

Rated 5 out of 5 stars

I bought this for our grandson’s 1st…

I bought this for our grandson’s 1st birthday. Lovely selection, good to see him open the book every month. Just sad it has come to an end. Well done. Thank you.

July 11, 2022
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for the review, I'm so delighted to hear that your grandson loved opening his parcels. Thank you for choosing us as a gift!

Rated 1 out of 5 stars

Very disappointing

Very disappointing - essentially paid about £45 for a 3 month subscription. The three books sent could be bought on Amazon for prices ranging from £3 to £6. The curation appears to be a questionnaire the recipient fills in - to access this the recipient sees the cost of the gift. Seems to me as if get sent the cheapest books available that are collecting dust in a warehouse somewhere so appears a rip off. After receiving the first book ‘ The Winker’ - worth looking up - gives an idea of the calibre of books sent - I sent an email via Not On The Highstreet as this is where the ‘gift’ was purchased. I have never received a reply to this email. I would therefore not purchase from this company again - indeed after the initial embarrassment, it became a standing joke and caused bemusement wondering how bad the next book was going to be.

May 9, 2022
Unprompted review
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Reply from The Willoughby Book Club

Hi Pam,
Thanks so much for taking the time to review your subscription. Please let me know the order number of your gift and I'll be able to look into this more thoroughly for you.
I'm so sorry you felt this way about your gift: had you contacted us during the course of the subscription we'd have worked with you to resolve any issues straight away. Reading is always subjective so not all our selections are right for every recipient, but we'll always send replacement titles when we get it wrong.

Rated 1 out of 5 stars

Disappointing

Disappointing. The sales blurb indicated that books would be tailored to the child’s interests and on that basis I subscribed. Instead of a focus on STEM, as specified by me, my grandson was sent fiction (such as Aesop). I wasn’t impressed either by the poor quality workbook that he received.

April 26, 2022
Unprompted review
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Reply from The Willoughby Book Club

Thank you so much for your review. I am so sorry to hear that you were disappointed with your grandson's subscription. As per our website, we always suggest that recipients get in touch if the books we send are unsuitable in order that we can rectify this.

Rated 5 out of 5 stars

I treat myself to a book subscription…

I treat myself to a book subscription the books chosen are brilliant I always look forward to what has been chosen for me some if the books I would never normally read and it has opened up new author to try in the future well worth the money

April 8, 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for your review! I'm so pleased you are enjoying your subscription.

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