Thewilsonfamilypalmbeach Reviews 

The Wilson Family Palm Beach advertises on Facebook and looks like a quality family business however the "easy returns" promised when you order are a fraudulent description of their practices. Here is the truth about their returns from their email to me.

The return must be returned to China and they state that it can cost more than the paid price with customs fees.

Option 1 was to pay shipping and handling for another item

Option 2 is they will refund you 10% of the price you paid

Option 3 – Return for a Full Refund (Cut and paste from their email.

If you still prefer a full refund, you are welcome to return the item to our fulfillment warehouse. Please note:

- Return shipping costs are the responsibility of the customer.
- Estimated return shipping cost: $20–$45 USD.
- International returns generally take up to 35 days to arrive.
- Your refund will be processed once the package has been received and inspected.

They also add this note - Before we proceed, we would like to clarify our return policy. As stated in our Terms & Conditions (which are accepted during checkout), all returns must be sent back to our fulfillment warehouse in China, and return shipping costs are the responsibility of the customer. We mention this in advance to avoid any surprises, as international return shipping generally ranges between $20–$45 USD and may also include customs fees.

Do yourself a favor and don't get scammed.

Items ship from China and are of seriously poor quality. The fine print says that if you return, you pay shipping back to China.
Dresses are 100% thin, slick, plastic like material with directions to wash carefully and dry flat! This is polyester?? Most polyester is indestructible. The sandals are reinforced cardboard, with emphasis on cardboard- similar to dollar store items.
They encourage people to keep the clothing & accept a 10% refund instrad of returning- so you buy $150 worth of junk, they give you $15 back and you have spent $135. on items for Good Will. I will pay the $50 to send back to China and get $100 back. But they warn you “if approved” and will take another month. If they fail to approve my return, I will dispute charge with my bank.
AVOID the scam.

I ordered what was advertised as an elegant, asymmetrical white maxi dress from The Wilson Family Palm Beach after seeing their Facebook advertisement. Before placing my order, I reviewed their website, which gave me the impression I was purchasing from a Palm Beach, California-based company.

The day after ordering, I received tracking information showing my package was shipping from China, not California. I immediately contacted customer support and requested that my order be canceled because this was not what I believed I had purchased. My request was ignored, and the order was shipped anyway.

When the dress arrived, it looked nothing like the dress advertised. The advertised dress featured an elegant one-shoulder draped design with a wrap-style silhouette. The dress I received was a plain, straight-cut white maxi dress with a completely different design, fit, and appearance.

I immediately contacted customer service, provided comparison photos, and requested a refund. Instead of accepting responsibility for sending an item that was materially different from the one advertised, they insisted that I pay to ship the dress back to China at my own expense.

This is not a case of changing my mind or ordering the wrong size. The item I received was simply not the product that was advertised.

After days of back-and-forth emails with no meaningful resolution, I had no choice but to dispute the charge with my bank.

Based on my experience, I cannot recommend this company. I encourage anyone considering a purchase to carefully research the seller, understand where the items actually ship from, and review independent customer experiences before ordering.

I can't believe I actually had to give them a star. Can we go negative Stars? This whole thing is a giant scam the clothes are absolutely atrocious and now they want to charge me the cost of one of the dresses to ship it back to China when it came from Melrose Park in illinois. Did I mentioned that the clothes are horrific? They don't look anything like the picture they are paper thin you can see your underwear through the fabric. The whole thing is a giant scam do not buy from this company

Just received a dress that I ordered 3 weeks ago. Opened the package which came from China. When I took out the dress it was a cheap gauze piece of shit that I wouldn't wipe my dogs ass with. WARNING : This company is a scam and the pics online of this store and the family that runs it is fake.

The purpose of this review is to alert customers to the “Return” policy

I ordered three dresses which arrived about three weeks later from China. The dresses were made of cheap synthetic fiber which I was allergic to.
When I contacted The Wilson Family I encountered what they consider a “ fair” return policy. “ All returns must be sent back to the warehouse in China …. usually costs between $29-45 USD …or replacements can be sent … with small shipping fee …. or you can keep the items for a 10% refund or 50% credit… returns without prior approval cannot be processed… international returns generally take up to 35 days.. refunds after package received and inspected.”
If the poor quality of the 3 dresses I received each costing $69.99 is an example of most of the items available, I will not be patronizing this business again.